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I'm in almost the exact same boat! Just finished a 3-week temp job at a logistics company and need to restart my DEO claim that I paused back in February. Reading through everyone's experiences here has been super helpful - sounds like the key things are: 1. Use "Reopen Claim" not file new since we're in our benefit year 2. Be super accurate with work dates and earnings 3. Select "temporary assignment completed" for separation reason 4. Be prepared for 2-3 weeks in pending while they review The part about keeping documentation is smart too - I saved the email from my temp agency confirming the assignment dates, just in case they need proof it was always meant to be temporary. One question for those who've done this - when you report your temp job earnings during the reopen process, do you enter it week by week or as a total amount? I want to make sure I do this part right since it seems like that's where people run into issues. Thanks for starting this thread @Danielle Campbell - super timely for those of us dealing with temp work situations!
Hey @Morita Montoya! From what I've seen in other threads about DEO, you typically need to report earnings week by week during the reopen process, not as a lump sum. The system will ask for each week you worked and the gross earnings for that specific week. Make sure you have your paystubs handy so you can break it down accurately - any mistakes here seem to cause delays or overpayment issues later. Good thinking on saving that confirmation email from your temp agency! I'm planning to gather all my documentation before I start the reopen process too.
I'm going through this exact same situation right now! Just had a 6-week temp job end (office assistant) and was panicking about whether I could get back on unemployment. This thread is a lifesaver - so helpful to see everyone's real experiences with the process. From reading all the responses, it sounds like the main steps are: 1. Log into CONNECT and select "Reopen Claim" 2. Report all temp job earnings accurately (week by week) 3. Select "temporary assignment completed" as separation reason 4. Be prepared for 2-3 weeks in pending status 5. Start work search activities immediately (5 per week) I filed my original claim in October 2024 so I should still be in my benefit year. Really nervous about the adjudication period since I need income ASAP, but at least now I know what to expect. @Danielle Campbell thanks for posting this - please update us on how your reopen process goes! And @Nolan Carter that Claimyr service you mentioned might be something I look into if mine gets stuck in review too long. Has anyone had success getting through to DEO by phone recently, or is that still nearly impossible?
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This whole tier system is incredibly frustrating and honestly feels like psychological warfare against people who are already struggling financially. I've been dealing with DEO for a different issue (identity verification) for 6 weeks now and had no idea about these escalation tiers until reading this thread. The fact that they make you call every 2 weeks just to move up in line is ridiculous - it's like they're deliberately making the process as painful as possible to discourage claims. And requiring people to mention "severe financial hardship" to get priority treatment? What unemployed person isn't experiencing financial hardship?! I'm definitely going to try the state representative route that Jessica mentioned. It's sad that we have to go around the system to get the system to work, but at this point I'll try anything. Cameron, I hope you get to Tier 3 soon and finally get this resolved. Keep us posted on what works!
You're absolutely right - it does feel like psychological warfare! I've been watching this thread as someone who's been stuck in adjudication limbo for 7 weeks over a simple work search waiver issue. The fact that there's this whole secret tier system that they don't tell you about is just mind-blowing. What really gets me is how they act like they're doing us a favor by even taking our calls. We paid into this system through our employers, and now when we need it, they make us jump through endless hoops. I'm going to start calling every 2 weeks religiously and use that "severe financial hardship" language Benjamin mentioned. Has anyone had success with emailing DEO directly instead of just calling? I found some contact emails on their website but not sure if they actually respond to individual cases or if it just goes into another black hole.
Reading through everyone's experiences here is both helpful and infuriating. I'm currently on week 6 of adjudication hell over a simple vacation payout issue - they're treating two weeks of accrued vacation pay like it's some complex financial mystery that requires a team of forensic accountants to figure out. What really bothers me is how they've gamified our desperation. Making us call every 2 weeks to "level up" in their tier system feels deliberately designed to exhaust people into giving up. And the fact that we have to use specific magic words like "severe financial hardship" to get basic priority treatment is just cruel. I'm going to try Benjamin's advice about requesting "DEO Merit Staff" when I call next week, and also reach out to my state rep as Jessica suggested. It's ridiculous that we need a multi-pronged approach just to get the benefits we're entitled to, but clearly playing by their hidden rules is the only way to get results. Cameron, thanks for posting this - you've inadvertently created a support group and information sharing hub that's probably more useful than DEO's actual help resources!
This whole situation is absolutely insane! I just joined this community after finding this thread through a Google search about FL unemployment delays. I've been waiting 8 weeks for adjudication over a measly $400 bonus payment from my last job - they're acting like I committed fraud or something. What really struck me about everyone's stories is how similar they all are. We're all dealing with simple payroll issues that should take 5 minutes to verify, yet we're trapped in this bureaucratic nightmare for months. The tier system sounds like something out of a dystopian novel - making desperate people perform ritual phone calls every two weeks just to stay in the game. I'm definitely going to start using the "severe financial hardship" language and try to get escalated to Tier 3. Thank you everyone for sharing your strategies, especially Benjamin for the insider info. It's tragic that we need secret knowledge and workarounds just to access our own unemployment benefits, but this thread is a lifeline for people like us who are drowning in DEO's broken system. Cameron, please keep us updated on your progress - rooting for you to finally get through this!
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For everyone following this thread, here's a clarification on the ID.me verification process with DEO: 1. Complete the ID.me verification separately from the CONNECT system first 2. After successful ID.me verification, DEO still needs to link that verification to your CONNECT account 3. This linking process is what often causes delays - it's NOT automatic 4. For fastest resolution, email DEO.Verify@deo.myflorida.com AND contact them by phone 5. CareerSource offices can sometimes help, but not all locations have the same capabilities The most important thing is documenting every contact attempt you make. If you end up needing to appeal anything, having records of your attempts to resolve the issue will help your case tremendously.
This is super helpful information - thank you! I didn't realize the verification and linking were separate processes. That explains why my ID.me shows verified but DEO still has me locked out. I've been keeping a log of all my calls and messages, so hopefully that will help if I need to escalate further.
Any updates on your situation? Were you able to get your account verified? The email route worked for my cousin recently but it still took about a week for them to respond.
this email address DEO.Verify@deo.myflorida.com no longer exists
@Steven Krueger That s'concerning if the email address isn t'working anymore! @Carmen Ruiz did you use a different email or maybe there was a typo? For others still dealing with this issue, it might be worth trying the general DEO contact form on their website or the CareerSource in-person option that was mentioned earlier. The system seems to change frequently which makes everything even more frustrating.
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I'm going through this exact same situation right now! Just got approved on Monday and claimed my first week yesterday, and like everyone else here, I'm completely lost about when to expect payment. This thread has been absolutely incredible - I've learned more useful information in the last few minutes than I did from hours of trying to figure things out on the CONNECT system. The waiting week policy is such a shock! I had no idea that was even a thing. When you're already struggling financially and finally get that approval notification, finding out you still have to wait even longer for actual money feels pretty devastating. I wish DEO would make this crystal clear upfront instead of leaving people to discover it by accident. Based on everyone's advice here, I'm definitely calling Way2Go tomorrow morning to check if my card has shipped and request expedited delivery. The $15 fee seems totally worth it when bills are piling up. I'm also going to look into local assistance programs while I wait - that's such smart advice that I wouldn't have thought of on my own. Thank you to everyone who took the time to share their real experiences and practical tips! It's honestly frustrating that we have to rely on community knowledge to understand basic information about our own benefits, but I'm so grateful this support exists. DEO really needs to step up their communication game!
I'm in exactly the same situation! Just got approved this week and this whole thread has been such a relief to find. I was starting to panic thinking something was wrong with my claim when I couldn't find any clear timeline information anywhere on DEO's website. The waiting week thing completely blindsided me too - like why wouldn't they put that information somewhere obvious during the application process? I'm definitely following everyone's advice and calling Way2Go tomorrow to check on my card and get expedited shipping. With rent due next week, that $15 fee is absolutely worth it for peace of mind. It's crazy that we all have to learn these crucial details from each other instead of DEO just being upfront about their own process. Thanks for sharing your experience and to everyone else who's contributed such helpful real-world advice! This community support makes all the difference when navigating such a confusing and stressful system. At least now I know what to expect instead of just sitting here wondering when I'll actually see money.
I'm in the exact same situation! Just got approved yesterday and this whole thread has been a lifesaver. I had absolutely no idea about the waiting week policy - that's such crucial information that should be clearly explained upfront, not something you have to stumble upon by accident. When you're already stressed about bills and finally get that approval, finding out there's yet another delay feels pretty crushing. I'm definitely calling Way2Go tomorrow morning to check on my card status and pay for expedited shipping. Based on everyone's experiences here, being proactive seems to be the key rather than just waiting and hoping. The $15 fee is totally worth it when rent is due next week. It's honestly mind-boggling that DEO doesn't provide basic timeline information anywhere in their system. We shouldn't have to piece together critical details about our own benefits from community forums, but I'm so grateful for everyone sharing their real experiences here. This thread has been more helpful than anything on the official website! Thanks to everyone who took the time to help newcomers navigate this confusing process.
I'm brand new to this whole unemployment process and just got my approval notification this morning! This entire thread has been absolutely invaluable - I've learned more here in 20 minutes than I could find anywhere on DEO's official site. The waiting week policy is such a shock! Like everyone else, I had no clue this was even a thing. It's honestly unfair that such critical information isn't clearly explained during the application process. When you're already struggling financially, every day counts. I'm definitely going to call Way2Go first thing tomorrow to check on my card and get that expedited shipping. The $15 fee seems like a no-brainer when bills are piling up. Thank you so much to everyone who shared their real experiences and timeline breakdowns - this community support makes such a difference when DEO's communication is basically nonexistent. At least now I know what to actually expect instead of just sitting here anxiously wondering!
Amara Oluwaseyi
I'm dealing with a similar situation right now - my balance is almost gone but my benefit year doesn't end until August. From what I've learned after calling around and researching, Florida really does only give you that initial lump sum amount and that's it. No extensions, no refills. It's pretty harsh compared to other states. One thing I'd suggest is checking if you qualify for any other assistance programs through ACCESS Florida while you're job hunting - things like SNAP benefits or emergency assistance. Also, make sure you're using all the free job search resources like Indeed, LinkedIn, and the Florida Department of Economic Opportunity's job portal. The hospitality industry here does have a lot of turnover so new positions open up frequently. Keep your head up and definitely keep filing those weekly claims even with $0 - better to stay in the system just in case anything changes!
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Amara Okafor
•Thanks for sharing your experience! It's reassuring to hear from someone going through the exact same thing. I'll definitely look into ACCESS Florida for other assistance programs - hadn't heard of that resource before. Good point about hospitality having high turnover too, that gives me some optimism that something will open up soon. It's frustrating how limited Florida's system is compared to other states but at least we know what to expect now. Hope things work out for you too with your situation!
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QuantumQuasar
I went through this exact same situation when I moved here from Colorado last year! Florida's unemployment system is definitely a shock compared to other states. One thing that really helped me was setting up job alerts on multiple platforms (Indeed, LinkedIn, Glassdoor, ZipRecruiter) so I was getting notifications immediately when new hospitality positions were posted. Since you mentioned you have interviews lined up, that's a great sign! The Florida job market can be tough but hospitality management roles do come up regularly, especially with the tourism industry here. Also, if you're open to it, some of the major hotel chains and resorts offer decent signing bonuses right now due to staffing shortages. Keep filing those weekly claims even after your balance hits zero - it maintains your active status in the system and shows continuous unemployment if you need it for any future applications or assistance programs. You've got this!
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