How to reach a DEO supervisor specialist after weeks of no response?

Ohhhh buddy this is the MILLION DOLLAR QUESTION!!!! Been trying for WEEKS to get a supervisor. The regular DEO people just read from scripts and tell you to 'wait'. Then hangup on you!! I called 17 TIMES and every agent gave me different info. Finally one told me the truth - supervisors don't take calls directly, they have to be transfered from a reg agent. But the reg agents almost NEVER transfer you. Its a scam.

same thing happned to me last month. regular agents cant do anything with adjudication they just tell u to wait. i ended up waiting 6 weeks for someone to look at my claim!!

There's actually a process to request a supervisor, but most regular agents won't tell you about it. When you call DEO, you need to specifically say "I need to speak with a claims adjudicator or supervisor specialist about my pending adjudication issue." Be polite but firm. If they try to brush you off, mention that according to Florida Administrative Code 73B-11.022, you have the right to speak with someone who can make determinations on your claim. Also, make sure you have your claimant ID, the exact date your adjudication began, and any case numbers they've given you. Having this information ready shows you're serious and prepared. One more tip - call right when they open at 7:30am. The wait times are much shorter and you're more likely to get an experienced agent who's willing to transfer you.

i got a supervisor once when i mentioned i was filing a complaint with the governors office. suddenly they transferred me lol

Omg I'm dealing with the same issue! My adjudication has been pending for weeks too. So frustrating when you call and they just say "it's in process" but can't tell you WHEN someone will look at it. Please update if you successfully reach a supervisor!

After weeks of getting nowhere, I finally found a service called Claimyr that got me through to a DEO agent in about 10 minutes instead of spending hours redialing. The agent was able to transfer me to a claims specialist who fixed my adjudication issue on the spot. Saved me weeks of waiting. Check out their video to see how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or go to claimyr.com. Since you mentioned your situation is urgent with rent coming up, it might be worth it to guarantee you actually get through instead of hitting redial for hours.

Here's what the DEO doesn't want you to know - supervisors and claim specialists actually have QUOTAS for how many cases they resolve each day. That's why they make it so hard to reach them. I worked in a similar government system (not FL) and this is how it operates. Your best bet is: 1. Call early morning (7:30-8:30am) 2. Ask for "Tier 2 support" specifically - this is internal language they understand 3. If they say no supervisors are available, ask them to create a "call back request ticket" - these are tracked and supervisors have to respond to them 4. Get the ticket number and the agent's ID number 5. Call back the next day if you don't hear anything and reference the ticket Be extremely polite but persistent. The system is designed to wear you down so you'll give up.

OP - any luck getting through to a supervisor? I'm in the same boat and getting NOWHERE after 3 weeks!!!

Congratulations @Adrian Connor on finally getting through! This thread is gold - I've been stuck in adjudication hell for 2.5 weeks myself. Just wanted to add that I tried the early morning call strategy yesterday and it DOES work better. Even though I didn't get transferred to a supervisor, the agent was much more helpful and actually explained what was happening with my claim instead of just saying "wait." She told me my employer hadn't responded to their separation inquiry yet, which explained the delay. I'm calling again at 7:30am tomorrow using the "claims adjudicator" language and Florida Administrative Code reference. Will update if I have success!

This thread has been incredibly helpful! I've been dealing with a similar adjudication issue for about 2 weeks now and getting the runaround from regular DEO agents. @Adrian Connor so glad you finally got through and got your claim approved! For anyone else still struggling, I wanted to share another tip I learned from a friend who works in government customer service - if you get an unhelpful agent, politely end the call and try again. Don't waste time arguing with someone who clearly can't or won't help you. The quality of agents varies dramatically, and sometimes you just need to find the right person who knows how the system works. Also, keep detailed notes of every call - date, time, agent name/ID if they give it, and what they told you. This helps if you need to reference previous conversations and shows you're serious about tracking your case. Going to try the 7:30am call strategy tomorrow using all the great advice from this thread!