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DEO giving me the runaround since February - considering legal options?

I've been battling with DEO for FIVE MONTHS now and I'm at my breaking point. My claim has been bouncing between 'pending' and 'adjudication' since February 2025 with absolutely zero explanation. Every time I call, I either can't get through or the agent gives me some vague response about 'system processing' or 'waiting for employer verification.' I've submitted the same documents THREE times through CONNECT because they keep saying they never received them! I'm behind on rent, my car payment is 60 days late, and I'm about to lose my apartment. Has anyone had any success getting a lawyer involved? I've heard about legal aid but wasn't sure if they handle unemployment cases. At this point I'm willing to try anything because the DEO is completely failing me. Any advice would be appreciated!

Sofia Gomez

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I was in a similar situation last year, stuck in adjudication for 4 months. Before considering legal options, have you tried reaching out to your state representative? I emailed my rep with my claimant ID, last 4 of SSN, and a brief explanation of my situation. Their office contacted DEO directly and my claim was resolved within 2 weeks. It's worth trying before going the legal route which can be expensive and time-consuming.

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Dylan Evans

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Thank you for the suggestion! I honestly didn't even think about contacting my state rep. Do you just find them on the Florida government website? Did you have to provide any specific documentation when you contacted them?

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StormChaser

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legal aid wont help with this stuff trust me i tried already they only do evictions and family court stuff mostly but not deo problems i been waiting 3 months myself and just keep getting the runaround

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Dmitry Petrov

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Actually, there ARE legal aid organizations that specifically help with unemployment issues. Legal Services of North Florida and Community Legal Services of Mid-Florida both have unemployment assistance programs. I used to work at a nonprofit that referred people. You need to specifically ask for their unemployment benefits assistance program when you call. Don't give up after one call!

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Ava Williams

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Before going the legal route, have you tried escalating within DEO? Here's what I recommend: 1. Email RA.CustomerService@deo.myflorida.com with your claimant ID and detailed timeline of your claim issues 2. Contact the DEO Reemployment Assistance Customer Service Center at 1-833-FL-APPLY (1-833-352-7759) and specifically ask to speak with a claims supervisor (not just a regular agent) 3. Request a formal determination letter so you have something concrete to appeal 4. Make sure you're still claiming your weeks even while this is being resolved If you've truly done all of this with no resolution for 5 months, then yes, reaching out to legal help might be your best option. Florida Legal Services has an employment rights project that includes unemployment issues.

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Dylan Evans

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Thank you for laying out these specific steps. I've done #1 and #4, but I've never been able to actually speak to anyone when I call that number - it's always busy or disconnects me after I've been on hold for 2+ hours. It's impossible to get through to an actual person who can help!

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Miguel Castro

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Have you tried Claimyr? After struggling to reach DEO for weeks, I finally used their service and got through to a live agent in about 20 minutes. They basically call DEO for you and connect you when an agent is available. I was skeptical at first but it actually worked. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. My adjudication issue wasn't fixed immediately, but at least I could speak to someone who could tell me exactly what was going on with my claim.

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Zainab Ibrahim

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lol another claimyr ad... does that actually work? seems kinda sketchy to me

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Connor O'Neill

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DEO IS THE ABSOLUTE WORST!!!!! I had to get my state senator involved after 7 MONTHS of waiting!!! They suddenly "found" my documents that had been "missing" the whole time. The system is DESIGNED to make you give up!!! Don't let them win! Keep fighting and document EVERYTHING - dates, times, who you talked to, what they said. This will help if you do end up needing legal assistance. The squeaky wheel gets the grease with these people!!!

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Dylan Evans

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It really does feel like they're hoping I'll just give up. I'm definitely going to try the state rep route first. I've been keeping notes of my calls but haven't been super detailed - I'll start documenting everything more carefully from now on.

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Dmitry Petrov

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I work as a career counselor and regularly assist clients with DEO issues. If your claim has been in adjudication since February, there's likely a specific issue causing the hold. The most common reasons are: 1. Employment separation discrepancy (your reason for leaving doesn't match employer's statement) 2. Income verification issues (especially if you had multiple employers) 3. Work search requirement compliance questions 4. Availability for work concerns Knowing exactly which issue is causing your adjudication could help you address it more effectively. Have you received any fact-finding questionnaires in your CONNECT inbox? These are often sent but can be easy to miss if you're not checking regularly.

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Dylan Evans

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Thank you for this insight! I think #1 might be the issue. My employer contested my claim saying I quit, but I was actually laid off due to department restructuring. I submitted documentation showing this (including an email from my manager mentioning the layoff), but it's still stuck. I check my CONNECT inbox daily and respond to everything immediately, but they keep saying they need more information without specifying what exactly.

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Sofia Gomez

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Update to my earlier comment - since you mentioned employer dispute might be the issue, this is definitely a case where contacting your state representative can help. When employers contest claims, it often triggers a much longer review process. The state rep's office can sometimes get DEO to prioritize these reviews. Be sure to include any documentation you have about the layoff when you contact them.

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Dylan Evans

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This is really helpful, thank you. I'm going to find my state rep's contact info right now and email them today with all my documentation. I appreciate everyone's advice so much - I was feeling so alone in this fight.

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StormChaser

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my cousin had same issue and finally got a lawyer after 8 months... the lawyer sent one letter and suddenly deo fixed everything and he got all his back pay. sometimes they just need to see ur serious

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Dmitry Petrov

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One final piece of advice: Request a copy of your claim file through a formal public records request. Under Florida law, you're entitled to see your complete file, which might reveal why your claim is stuck. Email DEO.PublicRecords@deo.myflorida.com with your request. Specifically ask for all notes, fact-finding results, and determination drafts related to your claim. This information can be incredibly valuable if you do end up needing legal assistance.

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Dylan Evans

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I had no idea this was even possible! I'm definitely going to do this as well. Thank you so much for this suggestion!

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