Best way to reach someone in charge at Florida DEO? Getting desperate!

It's ridiculously hard to get to supervisors at DEO. What worked for me was calling right at 7:29am (they open at 7:30am) and immediately asking for a supervisor as soon as someone answered. Don't explain your problem to the first agent - just politely say "I need to speak with a supervisor about a pending employer response on my claim that's been unresolved for weeks." If they try to help themselves, stay firm but polite. I got through to a supervisor on my 4th attempt using this method.

i been there too man its a NIGHTMARE!!! the whole system is design to make us give up!!! i waited 9 WEEKS with that same stupid status b4 mine got fixed. they dont care about us AT ALL

The best approach is multi-pronged. While trying the phone tactics already mentioned: 1. Email your state representative and senator - include your claimant ID and a brief explanation of the issue. They have liaison contacts at DEO. 2. Send a detailed email to DEO.Feedback@deo.myflorida.com with your claimant ID, last 4 of SSN, and a clear timeline. 3. Visit a CareerSource Florida center in person - some have DEO staff on certain days who can access your file. 4. File a formal complaint through the DEO Inspector General: https://www.floridajobs.org/office-directory/office-of-inspector-general/about-our-office/contact-the-office-of-inspector-general The employer response issue is typically handled by the adjudication department, not regular agents. You need someone to manually review and push it forward.

Have you tried using Claimyr? I was in the exact same boat with the employer response issue for almost a month. Regular DEO calls were useless. I found Claimyr after someone mentioned it here - it basically gets you past the busy signals and connects you directly to a DEO agent. I got through in about 25 minutes instead of 3+ hours of redial hell. The agent was able to transfer me to someone in adjudication who fixed my claim on the spot. You can see how it works in their demo video: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Their website is claimyr.com - lifesaver when you're desperate to talk to an actual person who can help.

my cousin works at a call center (not deo) but she says afternoon is better bcuz supervisors are in meetings in morning. so maybe try after lunch?? just a thought

The supervisor route is inconsistent at best. What actually worked for me was requesting a "Fact Finding Interview" specifically about the employer response issue. Tell them you need to schedule this because there's conflicting information - your employer says they responded but the system isn't updating. The fact finding interviews are conducted by adjudicators who have authority to resolve these issues immediately. Also, call on Tuesday-Thursday. Mondays are absolute chaos and Fridays they're trying to clear their queues before the weekend.

lol good luck. this is FLORIDA unemployment. they WANT us to fail. I ended up having to take a crappy job for half my normal pay just to survive while waiting. system is broken ON PURPOSE.

Just wanted to update you all. I tried calling this morning using the 7:29am trick AND I tried the Claimyr service since I was desperate. Got through with Claimyr in about 20 mins and asked specifically for someone in adjudication regarding an employer response issue as suggested here. They transferred me to an adjudicator who saw that my employer DID respond on April 22 but it never got matched to my file properly. She fixed it on the spot and said my payments should release within 24-48 hours! THANK YOU all for the help!! Will update if the money actually hits my account.