Best way to reach someone in charge at Florida DEO? Getting desperate!

It's ridiculously hard to get to supervisors at DEO. What worked for me was calling right at 7:29am (they open at 7:30am) and immediately asking for a supervisor as soon as someone answered. Don't explain your problem to the first agent - just politely say "I need to speak with a supervisor about a pending employer response on my claim that's been unresolved for weeks." If they try to help themselves, stay firm but polite. I got through to a supervisor on my 4th attempt using this method.

i been there too man its a NIGHTMARE!!! the whole system is design to make us give up!!! i waited 9 WEEKS with that same stupid status b4 mine got fixed. they dont care about us AT ALL

The best approach is multi-pronged. While trying the phone tactics already mentioned: 1. Email your state representative and senator - include your claimant ID and a brief explanation of the issue. They have liaison contacts at DEO. 2. Send a detailed email to DEO.Feedback@deo.myflorida.com with your claimant ID, last 4 of SSN, and a clear timeline. 3. Visit a CareerSource Florida center in person - some have DEO staff on certain days who can access your file. 4. File a formal complaint through the DEO Inspector General: https://www.floridajobs.org/office-directory/office-of-inspector-general/about-our-office/contact-the-office-of-inspector-general The employer response issue is typically handled by the adjudication department, not regular agents. You need someone to manually review and push it forward.

Have you tried using Claimyr? I was in the exact same boat with the employer response issue for almost a month. Regular DEO calls were useless. I found Claimyr after someone mentioned it here - it basically gets you past the busy signals and connects you directly to a DEO agent. I got through in about 25 minutes instead of 3+ hours of redial hell. The agent was able to transfer me to someone in adjudication who fixed my claim on the spot. You can see how it works in their demo video: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Their website is claimyr.com - lifesaver when you're desperate to talk to an actual person who can help.

my cousin works at a call center (not deo) but she says afternoon is better bcuz supervisors are in meetings in morning. so maybe try after lunch?? just a thought

The supervisor route is inconsistent at best. What actually worked for me was requesting a "Fact Finding Interview" specifically about the employer response issue. Tell them you need to schedule this because there's conflicting information - your employer says they responded but the system isn't updating. The fact finding interviews are conducted by adjudicators who have authority to resolve these issues immediately. Also, call on Tuesday-Thursday. Mondays are absolute chaos and Fridays they're trying to clear their queues before the weekend.

lol good luck. this is FLORIDA unemployment. they WANT us to fail. I ended up having to take a crappy job for half my normal pay just to survive while waiting. system is broken ON PURPOSE.

Just wanted to update you all. I tried calling this morning using the 7:29am trick AND I tried the Claimyr service since I was desperate. Got through with Claimyr in about 20 mins and asked specifically for someone in adjudication regarding an employer response issue as suggested here. They transferred me to an adjudicator who saw that my employer DID respond on April 22 but it never got matched to my file properly. She fixed it on the spot and said my payments should release within 24-48 hours! THANK YOU all for the help!! Will update if the money actually hits my account.

This is exactly the kind of success story I needed to hear! I'm in a similar situation with the employer response pending issue. Going to try the Claimyr service first thing tomorrow morning and specifically ask for adjudication like you did. Really appreciate everyone sharing their strategies here - this thread has been more helpful than weeks of calling DEO directly. Fingers crossed I get the same result!

I'm dealing with the exact same "employer response pending" nightmare right now - going on 5 weeks! Reading through all these suggestions gives me hope that there's actually a way forward. I'm definitely going to try the Claimyr service tomorrow morning and ask specifically for adjudication like @Zane Gray did. It's incredible that his issue was just a matching problem that could be fixed instantly - makes you wonder how many of us are stuck because of simple technical glitches that regular agents can't or won't address. Thanks everyone for sharing actual solutions instead of just commiserating. This thread is more useful than anything DEO has provided!

Just wanted to share another approach that worked for me after being stuck in "employer response pending" hell for 6 weeks. I tried all the methods mentioned here (Claimyr, early morning calls, asking for adjudication) but kept getting transferred around. What finally broke through was filing a complaint with the Florida Department of Economic Opportunity Inspector General like @Teresa Boyd suggested, BUT I also simultaneously sent an email to my state representative's office with my claimant ID and a detailed timeline of all my failed attempts to resolve this. Within 48 hours of sending that email, I got a call directly from a DEO liaison who works specifically with legislative offices. She had full access to my file and could see that my employer had responded on March 28th but it was sitting in some kind of processing queue that regular agents can't touch. She pushed it through immediately and my benefits were released the next day. The key was being very specific in my email to the rep's office - I included exact dates of calls, reference numbers from my attempts, and emphasized that this was preventing me from paying rent/utilities. State reps take these constituent services seriously because it's an election year. Don't just complain - give them actionable details they can forward to their DEO contacts.

I'm going through the exact same nightmare right now - "employer response pending" for 3 weeks and counting! Reading through all these strategies is giving me actual hope for the first time. I'm planning to hit this from multiple angles tomorrow: trying Claimyr first thing in the morning like @Zane Gray did (asking specifically for adjudication), and also drafting an email to my state representative with all the specific details @Hazel Garcia mentioned - dates, reference numbers, the whole timeline. It's insane that so many of us are stuck over what seems to be simple technical/processing issues that regular agents can't fix. Thank you all for sharing actual solutions instead of just the usual "keep calling" advice. This thread has been more helpful than anything DEO has provided. Will definitely update once I try these approaches!

I'm dealing with this exact same issue right now - going on week 4 of "employer response pending" and it's absolutely maddening! My employer confirmed they submitted their response over 3 weeks ago, but DEO keeps saying they're "waiting for employer information." Reading through all these strategies has been incredibly eye-opening. I had no idea about services like Claimyr or that you could specifically request to speak with adjudication rather than regular customer service. @Zane Gray's success story is exactly what I needed to hear - the fact that it was just a matching issue that could be fixed instantly shows how broken the system really is. I'm definitely going to try the Claimyr approach first thing tomorrow morning and ask specifically for someone in adjudication about the employer response issue. Also planning to email my state representative with all the details like @Hazel Garcia suggested - dates, reference numbers, the whole timeline. It's incredible (and infuriating) that this community thread has provided more actionable solutions in one day than weeks of calling DEO directly. Thank you all for sharing real strategies instead of just venting. Will absolutely update once I try these approaches!

I've been following this thread closely because I'm dealing with the exact same "employer response pending" issue - going on 6 weeks now! After reading all these success stories, I'm convinced that the problem isn't that DEO doesn't have the information, but that regular customer service agents can't access or fix the technical matching issues that seem to be causing most of these delays. What really strikes me is how @Zane Gray, @Hazel Garcia, and others got their issues resolved almost instantly once they reached the right department. It's both encouraging and absolutely maddening that so many of us are losing sleep over what amounts to data processing glitches. I'm planning to try a combination approach based on everyone's advice: 1. Use Claimyr tomorrow morning to get through quickly and ask specifically for adjudication (not regular customer service) 2. Email my state representative today with exact dates, reference numbers, and emphasis on the financial hardship 3. File the Inspector General complaint as backup 4. Visit my local CareerSource center to see if they have DEO staff available This thread has been more helpful than months of calling DEO directly. Thank you all for sharing actual solutions instead of just commiserating. I'll definitely update with results - fingers crossed I can add another success story to help the next person dealing with this nightmare!

I'm dealing with this exact same issue - week 5 of "employer response pending" and I'm at my wit's end! My employer sent me confirmation that they submitted their response on April 10th, but DEO keeps telling me they're still waiting. Reading through all these strategies has been incredibly helpful, especially seeing the actual success stories from @Zane Gray and @Hazel Garcia. What really stands out to me is that these seem to be technical matching issues rather than missing information - which explains why regular agents say "we can see it but can't fix it." I'm definitely going to try the Claimyr service first thing tomorrow morning and ask specifically to be transferred to someone in adjudication who can actually resolve employer response issues. Also planning to email my state representative today with all the specific details - dates, reference numbers, timeline of failed attempts. It's both encouraging and infuriating that this community thread has provided more actionable solutions than weeks of calling DEO directly. Thank you all for sharing real strategies that actually work. I'll update with results once I try these approaches!