ESD claim phone issues - how to speak with actual supervisor vs voicemail?

Have you tried calling right when they open at 8am? That's what worked for me. I set an alarm for 7:55am and had my phone ready to dial exactly at 8. Still waited about 45 min but at least got through.

Same thing hapend to me!! The voicemail system is a JOKE they never call back EVER!! I waited 11 weeks for my claim to get fixed last year and almost lost everything. The regular agents are useless they just read from scripts and say "we'll note your account" which does NOTHING. Try calling your state representative - that finally worked for me after everything else failed.

You might want to check out Claimyr. It's a service that helps you skip the phone queue and connects you with an ESD agent. I was skeptical at first, but after waiting on hold for hours multiple times, I decided to try it. They got me connected to an actual person at ESD in about 20 minutes. You can see how it works in their demo video: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Even if you get connected to a regular agent, ask them specifically to transfer you to an adjudicator or someone who can review your case. Be polite but firm that you need someone with authority to review your claim. The website is claimyr.com if you want to check it out.

There's actually a specific adjudication phone line that's different from the main ESD number. Try calling 833-572-8400 Monday-Friday from 8am-4pm. That line connects directly to the adjudication department. Also, make sure your contact information is up to date in your eServices account - I've heard some people miss callbacks because their phone number was outdated in the system. If your claim has been pending for 9 weeks, you also qualify for an expedited hardship review. When you call, specifically mention that you're facing eviction and vehicle repossession - those are qualifying hardships that can get your claim prioritized. Don't just leave this information on a voicemail; you need to speak with someone who can flag your account.

my freind had this problm too waiting forever with no help then she went to the worksource center in person and talked to somebody there who could help her. they cant fix everything but they have direct contacts with esd people. might be worth trying if the phone stuff doesnt work

Just a heads-up that the adjudication team has been severely understaffed since January 2025 when they lost funding for 30% of their staff. That's why so many claims are stuck for weeks or months. It's not just you - the entire system is a mess right now. The best approach is multi-pronged: 1. Call the adjudication line the other poster mentioned 2. Contact your state representative AND senator (both, not just one) 3. Visit a WorkSource office in person 4. If you have a legitimate hardship (eviction, utility shutoff, vehicle repossession), get documentation of that to submit Document every call and contact - dates, times, who you spoke with. This creates a paper trail showing you've been trying to resolve the issue. If you end up having to appeal because your benefits are denied due to these delays, this documentation will help your case.

Just checking back - were you able to get through using any of these suggestions? The adjudication department is definitely the toughest to reach, especially with the staffing issues the other poster mentioned.

Glad you got it resolved! The whole system is so ridiculous. It shouldn't be this hard to talk to someone when your financial survival is at stake. Hope your payments come through quickly!