Can't get through to ESD agent - on hold for 4 hours then disconnected

Tooootally feel your pain. I was in the same boat last month. Called like 20 times and kept getting the dreaded 'high call volume' message. So frustrating!!! Have you tried calling right when they open at 8am? That's what finally worked for me, but still had to wait like 45 mins.

The ESD phone system is completely overwhelmed right now. They're processing a huge backlog of claims with their limited staff. A few tips that might help: 1. Try calling on Wednesday or Thursday around 10:30am - slightly less busy in my experience 2. Have your claim ID and all documentation ready before calling 3. Be specific about your issue when prompted - don't just select 'general questions' 4. If you get a message saying they're too busy, hang up and try again immediately Also, make sure you're continuing to file your weekly claims even while waiting for adjudication resolution. That's crucial.

I HAD THE SAME PROBLEM FOR 5 WEEKS!!! The ESD system is BROKEN and they don't care about us at all!! I called 37 times in one day and never got through. My landlord was threatening eviction and ESD just kept saying 'be patient' in their automated messages. It's CRIMINAL how they treat people!!!!

Have you checked out Claimyr? I was in the same boat - couldn't get through for weeks, adjudication delay, benefits on hold. A friend told me about this service where they basically hold your place in line and call you when they've got an agent on the phone. Worked perfectly for me - went to claimyr.com, followed their process, and had an actual ESD agent on the phone within 2 hours. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Totally worth it for me because I needed to resolve my adjudication issue quickly. The agent was able to push my claim through once I explained the situation.

my niece works at esd and says they r understaffed by like 40%. not there fault but still sucks for us. i had 2 wait 6 weeks b4 gettin paid.

One important thing to know about adjudication: if your claim is in adjudication, it means there's a specific issue that needs resolution. When you do get through to ESD, ask them specifically what the issue is and what documentation they need from you. Many times the adjudicator is waiting for information but the claimant hasn't been properly notified. In the meantime: 1. Check your ESD online account daily - sometimes they post messages requiring your response 2. Check your spam/junk email folders regularly 3. Make sure your address is current in the system 4. Continue filing weekly claims Also, for quickest resolution, try the specific department handling your issue type rather than the general line. For example, if it's an identity verification issue, there's a separate verification team.

I just went through this last month and finally got my benefits after 5 weeks of waiting! What worked for me was calling the technical support line instead of the claims line. They transferred me to a claims specialist after I explained my situation had been pending for over a month. Worth a try!

Just wanted to follow up and see if you managed to get through to ESD with any of these suggestions? Did the adjudication issue get resolved?