ESD keeps hanging up when I call - anyone actually reach a human representative?

same here!! been trying for daysss. press 1, then press 3, then it says high calll volume and hangs up. so annoying

This has been going on for YEARS with ESD! They've never fixed their garbage phone system even after all the pandemic problems. I spent TWO MONTHS trying to get through about my identity verification issue. Had to contact my state representative before anyone would call me back. The system is designed to wear you down until you give up.

try calling at exactly 7:59am that worked for me once

I was in the same boat last month with my adjudication for separation reasons. After dozens of failed calls, I discovered a service called Claimyr that got me through to ESD in about 30 minutes. It basically waits on hold for you and calls you when an agent is available. Saved me so much frustration! Their website is claimyr.com and they have a demo video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. I was skeptical at first but it actually worked when nothing else did.

i had this problem too but i sent a message through the eservices portal instead and they actually responded in like 4 days. might be worth trying that route if calling isnt working for u

ESD call volume tends to be highest on Mondays and Tuesdays, with many people calling after filing their weekly claims. Try calling on Wednesday afternoon between 2-4pm. The queue is typically shorter then. Also, when you call, make sure you're selecting the correct options in the phone tree. For adjudication issues specifically, you want to select the option for claim questions, not the general information line. If you continue having problems, you can also try: 1. Submitting a detailed message through your eServices account (include your availability details and any supporting documentation) 2. Visiting a WorkSource office in person for assistance 3. Having your state representative's office submit an inquiry The current average adjudication time is actually around 21-28 days, so your 3-week wait is unfortunately still within the normal timeframe.

I used to work for ESD before switching careers, and here's what I can tell you: The phone system is programmed to automatically disconnect when the queue reaches capacity (usually around 200-250 callers). This is frustrating but actually more efficient than leaving people on hold for 5+ hours. For your specific availability issue, here's what you should do: 1. Call exactly at 7:58am when the phone lines open 2. When prompted, press 1 for claims, 3 for agent 3. If disconnected, immediately try again 4. Keep detailed notes of each call attempt (time, date, result) If you still can't get through after 3 days of attempts, document this thoroughly and include it with your appeal if you get disqualified. The OAH (Office of Administrative Hearings) judges will often consider your good-faith efforts to resolve issues when making determinations. Also, send a detailed message through eServices with all relevant information about your availability issue. Specifically request adjudication of this issue. Print a copy of this message for your records.

UPDATE: I tried the Claimyr service that someone mentioned above, and I ACTUALLY got through to a real person at ESD after weeks of trying! The representative was able to see that my adjudication was for my availability statement, and she updated my file with the correct information. She said the adjudicator should review it within 3-5 business days. Such a relief! Thanks everyone for your help and suggestions!