What's the best direct ESD customer service number for claim issues?

The main number is literally the only way in. I tried calling right when they open at 8am and it still took me 14 tries before I got into the queue!!! Their system is completely broken. Try calling at exactly 8:00:00 am - not 8:01, not 7:59. EXACTLY 8am when they open.

The official number is indeed 800-318-6022. However, there are some strategies that might help you reach someone: 1. Call precisely at 8:00 AM when they open (as mentioned above) 2. Try calling on Wednesday or Thursday - typically less busy than Monday/Tuesday 3. If you're disconnected, wait 5 minutes before trying again (their system sometimes flags rapid redials) 4. Make sure you're selecting the correct options in the phone tree Alternatively, you can try submitting a secure message through your eServices account, though responses can take 5-7 business days.

ugh same problem last month! i must have called 30+ times. finally got thru after 3 days of trying. the trick is to keep calling back to back until u get in the queue. it suuuuuucks

I've been through this frustrating situation myself. The main ESD number (800-318-6022) is indeed your primary contact point, but here's what worked for me after weeks of trying: 1. Call at 8:00 AM precisely 2. If disconnected, wait exactly 2 minutes, then try again 3. If you get the "high call volume" message, hang up immediately and redial 4. Continue this pattern until you get the message that places you in a queue Alternatively, check out Claimyr (claimyr.com) - they have a service that helps connect you with an ESD agent much faster. I was skeptical but it worked for me when I was desperate. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Hope this helps!

have u tried the technical support number instead? sometimes they can transfer u to claims. its worth a shot 855-682-0785

I HATE THEIR PHONE SYSTEM!!! Been on unemployment twice in the last 3 years and both times it was IMPOSSIBLE to reach anyone. The trick that finally worked for me was calling right at 8am, then if you get the 'high call volume' message, hang up immediately and call again. I did this for about 25 minutes straight (like 15-20 calls) before finally getting into the queue. Then waited another 45 minutes to talk to someone. It's designed to make you give up!!!

I tried Claimyr that someone mentioned above when my claim was pending for 6 weeks. It actually worked and got me connected to an ESD rep in about 20 minutes instead of spending days trying to call. The rep was able to push my claim through adjudication that same day. Just sharing my experience since I know how stressful waiting can be.

does ne1 know if theres a seperate # for overpayment issues?? i got a letter saying i owe $4200 back and i NEED to talk to someone!!

Just wanted to update - I called 43 times this morning starting exactly at 8:00 am and FINALLY got through to someone at 8:37. The rep was actually super helpful and fixed my issue in 10 minutes. So keep trying!!!