8 weeks stuck in DEO adjudication with no progress - need case manager contact info

It's absolutely ridiculous. Have you tried going to a CareerSource office in person? Someone told me they sometimes have direct lines to DEO but when I went to my local one they said they couldn't help with adjudication issues.

Thank you for this detailed advice! The problem is I can't even get a human on the phone to ask for a transfer to Tier 2. I've checked my CONNECT inbox obsessively and responded to everything immediately. There's been nothing new in weeks. How did you actually get through to a real person?

I hadn't thought of contacting my state rep! That's a great idea. Did you just call their regular office number? How long did it take after they got involved?

Yes, just called the main office number and explained my situation. They emailed me a form to sign, and about 10 days later I got a call from an actual DEO adjudicator. My claim was approved 3 days after that. Much faster than waiting in the regular queue!

is this a scam?? sounds sus paying money just to talk to deo when its already our tax $$ paying for the service

Thanks for the suggestion. At this point I'm desperate enough to try anything. Those videos look legit. Did you actually get your adjudication resolved after getting through or just more promises of "escalation"?

When I finally got through to a tier 2 rep (had to specifically ask for one), they were able to see that my employer hadn't responded to the DEO's request for information, which was what was causing the delay. The rep submitted a request to proceed with adjudication without the employer's input since they'd exceeded the response timeframe. My claim was approved about 10 days later.

While I understand your frustration, the system isn't actually designed to deny claims. It's just severely understaffed and running on outdated technology. The DEO is currently processing a high volume of claims with limited resources. To the original poster: One thing that might help is to look at your determination letters in CONNECT to make sure there isn't a specific issue holding up your claim. Sometimes they need additional documentation but don't make it clear. Also, when you do get through to someone on the phone, make sure to get a reference number for the call and the representative's ID number. This creates a paper trail that can be useful if you need to escalate further.

Thank you! I just sent an email to that address with all my info. And yes, I've been meticulously documenting my 5 work searches every week. I'm applying for anything I remotely qualify for at this point. I really appreciate everyone's help here - this community has given me more useful information than all my calls to DEO combined.

Yes! Getting my state representative involved actually worked! Their office contacted DEO on my behalf and three days later I got a call from an actual adjudicator. She reviewed my case on the spot and approved my claim. All payments were in my account 2 days later. Definitely try the state rep route if you're still stuck!

@Giovanni Gallo that s'amazing news! How long did it take from when you first contacted your state rep s'office to when they actually reached out to DEO? I m'going to try this route too - been stuck for 6 weeks now with a separation issue. Really gives me hope that there s'actually a way to get through this nightmare system.

@Zara Ahmed It took about 5 days from when I first called my state rep s'office to when they actually contacted DEO. They had me fill out a privacy release form first took (about 2 days to get that sorted ,)then their constituent services person said they d'reach out to DEO within 48 hours. The whole process from initial contact to getting my claim approved was about 2 weeks total. Way faster than the 8+ weeks I d'been waiting! Definitely worth trying - just make sure you have all your documentation ready when you call.