I'm dealing with the exact same issue right now! My claim has been in adjudication for 6 weeks and I tried emailing about 8 different agent addresses I found from old posts - every single one bounced back. It's so frustrating that they changed everything without any notice to claimants who are already struggling. I'm definitely going to try the DEO.Escalations@deo.myflorida.com email that everyone mentioned. Can someone clarify what exactly should go in the subject line? Should it be something like "Claimant ID [my number] - Adjudication Issue" or more specific than that? Also super interested in trying Claimyr since the phone system has been impossible. I've called probably 50+ times over the past few weeks and either get a busy signal or sit on hold for 3+ hours before getting disconnected. At this point I'm willing to try anything to get through to an actual human who can help. Thanks for sharing all this info - this community is literally the only place I've found useful guidance on navigating this broken system!

I went through this exact same nightmare in January! All the old agent emails bouncing back is so typical of DEO - they constantly change their systems without telling anyone. Here's what finally worked for me after 8 weeks in adjudication hell: 1. The DEO.Escalations@deo.myflorida.com email is legit - but you HAVE to be super specific in your subject line. I used "Claimant ID [number] - 8 Week Adjudication Delay - Separation Verification Needed" and got a response in 48 hours. 2. In your email body, include: full name, claimant ID, last 4 of SSN, phone number, and exactly what your pending issue shows in CONNECT (like "Separation - Discharge" or whatever yours says). 3. When I was at my breaking point with the phone system, I used Claimyr to actually get through to a human. Honestly was skeptical but it worked - got connected to an agent in about 12 minutes who could see my whole case history. They have a demo that shows exactly how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The key is persistence and knowing exactly what's holding up your claim. Once I found out my specific pending issue, I could target my documentation and got it resolved within a week. Hang in there - this system is designed to make you give up but you CAN get through it!

I'm so sorry you're dealing with this stress! I went through something very similar about 8 months ago - got hit with a $4,200 overpayment notice that completely blindsided me. Like you, I had been extremely careful about reporting every penny I earned from my part-time bookkeeping work. What really helped me was creating a detailed timeline showing exactly what I reported each week versus what I actually earned and when. I made a spreadsheet with columns for: certification week, amount I reported, actual pay stub amount, and deposit date in my bank account. This visual comparison made it crystal clear that I had reported everything correctly. The appeal process took about 10 weeks total for me, but I won! The hearing officer could see that any discrepancies were due to timing issues between when my employer reported wages versus when I actually received them, not because I was hiding income. One thing that really saved me was that I had kept email confirmations from CONNECT every time I submitted my bi-weekly certifications. Those timestamps proved exactly when and what I had reported. If you have any confirmation emails or screenshots from your certifications, definitely gather those up. Don't let the collection notices psych you out - they're automatically generated and can't actually do anything while your appeal is active. You've got this! The fact that you were conscientious about reporting from the beginning puts you in a strong position.

I'm going through the exact same nightmare right now! Got hit with a $3,800 overpayment notice last week and I've been losing sleep over it. Like you, I was super careful about reporting every dollar from my part-time work at a local café. Reading through all these responses has been incredibly helpful - especially learning that this happens way more often than I thought. I had no idea about the timing issues between quarterly employer reports and weekly certifications. That could definitely explain what happened in my case since my hours were all over the place. I'm filing my appeal tomorrow and definitely going to request all their documentation like the attorney suggested. It's such a relief to see so many people won their appeals when they had proper documentation. The collection notices are terrifying but I'm going to try to stay calm and focus on gathering all my pay stubs and certification screenshots. Thank you for starting this thread - knowing I'm not alone in this mess makes it feel way less overwhelming!

I went through the exact same situation last year with backdated claims from December to February. Three weeks is definitely frustrating but unfortunately pretty normal for backdated claims, especially when crossing quarters like yours. The good news is that 'PROCESSED' status with no pending determinations usually means you're in the system correctly and it's just working through their backlog. One thing that helped me was keeping detailed records of all my claim weeks and when I submitted them - it made the conversation much smoother when I finally got through to a specialist. Also, don't panic if it takes another week or two. I know bills are stressful but the money will come once it processes, and it'll be retroactive to your original claim date. The 7:30am Monday call strategy that Kara mentioned really does work better than other times. I got through on my second try doing that. Hang in there!

I'm dealing with a similar backdated claim situation right now - filed in late February for weeks going back to December when I lost my restaurant job. It's been about 4 weeks and I'm still waiting on payments too. The crossing quarters thing Kara mentioned really explains a lot - I didn't realize that added extra time to the process. One thing I learned from my friend who works at a different unemployment office (not DEO) is that restaurant workers sometimes get flagged for additional review because of tip reporting issues, even if everything was reported correctly on your W-2s. They have to verify that your reported wages match what the employer submitted, and restaurants can be slower with their quarterly reports. I'm going to try the 7:30am Monday call strategy too. We should both update this thread when we finally get through - it might help other people in the same boat. Stay strong!

To all those having trouble reaching a human at Florida Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/UzW_hbUy-ss

Not 3X" WBA typically means you'haven t earned at least 3 times your Weekly Benefit (Amount) WBA in wages during your base period. For Florida unemployment eligibility, you need to have earned wages totaling at least 3 times your calculated weekly benefit amount during the base (period usually the first 4 of the last 5 completed calendar quarters before you)filed . If'you re seeing this message, it might mean your wage history'doesn t meet this monetary requirement.'I d recommend calling DEO to review your wage records and clarify your specificsituation.

Glad you got it working! Just a heads-up for everyone: make sure the mailing address in your CONNECT account is current. DEO won't forward 1099-G forms to a new address for privacy reasons, so if you've moved recently, your form might get returned to them. You can update your address through your CONNECT account under the personal information section.

Just wanted to add that if you're still waiting for your 1099-G in the mail, you can also call the IRS at 1-800-829-1040 to request a wage and income transcript which will show your unemployment income reported by DEO. It's not the same as the actual 1099-G form, but it has the info you need to file your taxes while you're waiting. The transcript is usually available within a few business days and you can request it online at irs.gov too. This saved me last year when my 1099-G got lost in the mail!