DEO claim stuck since January 2025 - facing utility shutoff, can't reach anyone!

same exact thing hapening to me! been under review since December and now going on 4th month. they dont care at all about us

I had the exact same issue earlier this year and finally got it resolved. Most likely your claim is stuck in adjudication, which means there's some issue they need to verify. Unfortunately, it won't move forward until you speak with a DEO agent who can see what the specific flag on your account is. There are a few things you can try: 1. Call right when they open at 7:30am Monday-Friday 2. Contact your state representative's office - they can sometimes help push claims through 3. Try the 'Ask DEO' form on the website, but be very specific about your situation 4. Check if there are any fact-finding questions in your CONNECT inbox you might have missed The most important thing is getting someone on the phone who can actually see why your claim is flagged. Once I reached someone, they told me my claim was held up because my employer contested it, but no one had bothered to notify me!

I was in ur same position last month & was about 2 lose my apartment! After 2 months of trying to call DEO i finaly used this service called Claimyr that got me through to a DEO agent in like 20 min after struggling for weeks!!!! It seriously saved my sanity. They have this system that keeps calling DEO for u until it gets thru & then calls u when they have an agent. Check out their demo video here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or just go to claimyr.com The agent told me my claim was flagged bcuz my employer said I quit (I DIDNT!!!) and she was able to push it to an adjudicator while I was on the phone. Got my payments 3 days later with all back pay!

I'm really sorry you're going through this. It's unfortunately very common with DEO claims. One thing to check - when you look at your claim status in CONNECT, do you see any pending issues listed? Sometimes there's a specific reason shown, like "employment separation" or "ability and availability" that can give you a clue about what's holding things up. Also, while your claim is being processed, you should still be claiming your weeks every two weeks even though you're not getting paid yet. If you miss claiming weeks, you could lose those payments even after your claim is approved. As for your utilities, many companies have emergency assistance programs. Call them directly and explain your situation - they often have hardship programs that can give you an extension or payment plan. Also check with your local Community Action Agency as they sometimes have emergency funds specifically for utility bills.

When this happened to me the problem was my identity verification with ID.me wasn't properly linking to my CONNECT account even though I completed it. Have you done the ID.me verification? Sometimes there's a technical glitch where it doesn't show as completed on DEO's end even when you've done everything right.

Their so called "under review" status is BULL****! My claim was stuck like that for 10 weeks before I finally got through to someone who told me it was actually a simple wage verification issue they could have fixed in 5 MINUTES!!!! The whole system is designed to make people give up. KEEP FIGHTING! The moment you actually talk to someone your problem will probably be fixed in minutes. Its criminal how they treat us!!!!

did u try 833-352-7759? thats the special number someone gave me but it didnt work for me either lol

Just to update you - after seeing your situation, I asked some friends who went through similar issues. Someone mentioned that if you're facing utility disconnection, you should document this with copies of the shutoff notices. If you do manage to get through to DEO (hopefully with the service someone mentioned or through your state rep), make sure to tell them it's an emergency hardship situation with imminent utility disconnection. They sometimes have a way to expedite claims in true hardship situations. Also, once you do get through, ask them to notate your account about the hardship and request expedited processing. The magic words seem to be "economic hardship" and "imminent loss of essential services."

I used Claimyr too after being stuck for 2 months and it worked! Once I got someone on the phone, my claim was sorted out within a week. My case was similar - stuck in review with no explanation. Turns out there was a discrepancy between what I reported as my last day of work and what my employer reported. The DEO agent was able to fix it right away once I actually reached someone. Hope it works out for you!

UPDATE: I finally got through to DEO!!! The Claimyr service actually worked - took about 35 minutes but I finally spoke to a real person. Turns out my employer had contested my claim saying I was fired for misconduct (absolutely not true - I was laid off with 15 other people). The agent was able to see that no one had contacted me for my side of the story, which is why it was stuck. She's sending it to an adjudicator today and said they should contact me within 48 hours for a fact-finding interview. She also noted the hardship with my utilities about to be shut off. Finally some progress! Will update again when I hear more.