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Quick update for everyone - I just got my first payment today! Took exactly 2 business days after adjudication completed for the money to hit my account. If you're stuck waiting, PLEASE try contacting your rep. I wasted so much time trying to go through DEO directly when this solved it in 48 hours.
This is incredibly helpful information! I'm currently on week 6 of adjudication with no updates despite calling daily. I had no idea contacting state representatives was even an option. For anyone else who might be hesitant to try this - I found my rep's info on the Florida House website by entering my address. Going to send that email first thing tomorrow morning. Paolo, did you mention anything specific about the timeline in your email or just focus on the hardship aspect?
I mentioned both! In my email I laid out the timeline (filed X date, stuck in adjudication for Y weeks, called Z times with no resolution) AND the hardship (facing eviction, can't afford groceries, etc.). I think the combination of showing you've tried everything AND explaining the real-world impact is what gets their attention. Also make sure to be specific about what you need - don't just say "help me" but ask them to "contact DEO on my behalf to expedite my adjudication review." Good luck!
UPDATE: I finally got through to someone at DEO! Used Claimyr this morning and was connected to an agent within 20 minutes. The agent confirmed they received my identity documents but said they were "pending review" in the verification queue. She submitted an escalation request due to the length of time and my hardship situation. She said I should see movement on my account within 3-5 business days. Will update again once I know more. Thank you all for the helpful advice!
That's fantastic news! So glad Claimyr worked for you - I've been hesitant to try it but hearing your success story gives me hope. The fact that they could actually confirm your documents were received and submit an escalation is huge progress. Fingers crossed you get your account unlocked soon! Keep us posted on how it goes over the next few days.
This is such a relief to hear! I've been dealing with a similar situation - my account has been locked for 7 weeks now and I was starting to lose hope. Seeing that Claimyr actually worked for you and that you got confirmation your documents were received is really encouraging. I'm definitely going to try it today. Did the agent give you any reference number for the escalation? I want to make sure I ask for that when I get through. Thank you for sharing this update - it gives the rest of us stuck in this nightmare some hope!
This is an incredibly helpful thread! I'm dealing with a similar situation right now - won my appeal in September but still haven't received any payments. Reading through everyone's experiences gives me hope and a clear action plan. For anyone else who might find this thread, here's what I'm taking away as the key steps: 1. Call and specifically ask for "Special Projects" or "Appeal Payment Processing" 2. Mention the "technical flag" that needs manual removal 3. Request an "expedited payment release" due to financial hardship 4. Use services like Claimyr if you can't get through on your own 5. Contact your state representative's office if all else fails @Zachary Hughes thank you for keeping us updated throughout your process - it's so rare to see someone follow through with updates after getting their issue resolved. This thread should be pinned as a resource for others! Going to try calling the Benefits Payment Control Unit number tomorrow morning. Wish me luck!
Good luck @Carmen Lopez! This thread has been incredibly enlightening. I'm also dealing with DEO issues (though mine is more about getting through the initial application process) and seeing how @Zachary Hughes navigated this gives me hope that persistence really does pay off. One thing I d'add from my own research - if you do get through to someone and they say they need to escalate "your" case, ask for a ticket number or case reference. That way if you have to call back, you can reference the specific request instead of starting over. Also, calling right when they open 8 (AM seems) to give the best chance of getting through. Keep us posted on how it goes! This community support is amazing and shows how we can help each other navigate this frustrating system.
This thread is incredibly valuable - thank you @Zachary Hughes for documenting your entire journey and providing updates! As someone who works with unemployment cases, I want to add a few additional tips that might help others in similar situations: 1. **Document everything**: Keep a log of every call attempt with date/time, any confirmation numbers, and names of representatives you speak with 2. **Email backup**: Send yourself an email summary after each successful call - this creates a timestamp record of what was promised 3. **Check for system glitches**: Sometimes after appeals, your claim can get "stuck" between different processing queues. Ask the agent to verify which queue your claim is currently in 4. **Payment method verification**: Double-check that your direct deposit info wasn't somehow corrupted during the appeal process - this is more common than people realize The "technical flag" issue @Zachary Hughes mentioned is actually a known problem in the CONNECT system where appeals reversals don't always trigger the automatic payment release. It's frustrating that claimants have to know to ask specifically about this. For anyone still struggling: if you've tried all the suggested phone numbers and services, you can also file a complaint with the Florida Department of Economic Opportunity's ombudsman office. Sometimes having an official complaint on file can expedite resolution. Great job staying persistent - your story will definitely help others navigate this broken system!
This is such comprehensive advice! @Mohammad Khaled thank you for adding those professional insights. The tip about checking which processing queue your claim is stuck in is something I hadn t'seen mentioned anywhere else. As someone new to this community but unfortunately not new to DEO frustrations, I m'amazed by how much collective knowledge everyone has shared here. @Zachary Hughes your detailed updates turned what could have been just another complaint post into an actual roadmap for others facing the same issue. I m currently'waiting on my initial determination been 8 (weeks now and reading) this thread makes me realize I need to start documenting everything NOW before I potentially end up needing to appeal. The email backup suggestion is brilliant - creating your own paper trail when the system is unreliable. One question for @Mohammad Khaled - do you know if there s any way'to proactively check if there are technical flags on your account, or is that something only DEO agents can see when you call in?
I'm so sorry you're dealing with this - 5 months is absolutely ridiculous! I went through something similar last year where my claim was stuck for 3 months. What finally worked for me was a combination approach: 1. I called the DEO executive escalation line at (850) 245-7105 - this bypasses the regular customer service queue 2. Filed a complaint with my local state representative AND senator (not just one) 3. Submitted a written complaint to the Florida Department of Economic Opportunity Director's office via certified mail The key thing that seemed to get attention was when I mentioned in all my communications that I was documenting everything for potential legal action due to the unreasonable delay. Within 2 weeks of doing all three things, my claim suddenly moved forward. Also, don't just rely on the chat feature - it's basically useless. The responses are supposed to show up in your CONNECT inbox under "Correspondence" but most people report never getting replies anyway. Keep claiming your weeks no matter what! When this gets resolved (and it will), you'll get all the back pay you're owed. Hang in there!
Thank you so much for this detailed advice! I'm definitely going to try the executive escalation line - I had no idea that number existed. The idea about mentioning potential legal action is smart too. I've been way too polite in my communications considering how long this has dragged on. I'll reach out to both my state rep AND senator like you suggested. Really appreciate you sharing what actually worked for you - it gives me hope that this nightmare will eventually end!
I feel for you - this system is absolutely broken and 5 months is unacceptable. I've been helping people navigate DEO issues for years and here's what I'd recommend trying immediately: 1. Call the DEO Reemployment Assistance Program at (833) 352-7759 at exactly 7:30 AM when they open - don't wait until 8 AM 2. If you can't get through by phone, try the online virtual queue system at floridajobs.org - sometimes this works better than calling 3. Contact your state legislature representatives - both House and Senate. Their constituent services can often get DEO to respond within days 4. File a complaint with the Florida Department of Management Services Ombudsman Program For the chat responses - they're supposed to appear in your CONNECT inbox under "Correspondence" but honestly, most people never get replies. The chat feature is basically abandoned. One thing that's helped others: when you do reach someone, ask them to check for "system flags" or "automation holds" on your account. Sometimes claims get stuck in automated loops that only a specialist can clear manually. Document everything - dates, times, confirmation numbers, who you spoke with. If this drags on much longer, you may want to consider consulting with an unemployment attorney. Some work on contingency for cases involving unreasonable delays. Keep claiming your weeks and don't give up! You will eventually get your back pay.
Aisha Abdullah
I'm so relieved to see your update that you got your payment! I just filed my first claim last week and have been absolutely panicking about the timing. Reading through all these experiences has been incredibly helpful - especially learning about the 6 AM claiming strategy and setting up those push notifications. It's amazing how much variation there seems to be in payment timing even though most people get theirs within that 2-3 business day window. I'm definitely bookmarking this thread for future reference. Thanks everyone for sharing your real experiences with DEO - it makes navigating this confusing system so much less scary when you know what to actually expect!
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Angel Campbell
•You're so welcome! I'm glad this thread helped ease your anxiety about the whole process. When I first posted here I was practically having a panic attack about rent money, so I totally get that stress. The community here really saved me from spiraling completely. That 6 AM claiming trick seems to be the real MVP advice from everyone's experiences. I'm definitely planning to use it going forward! Hope your first payment comes through smoothly - and don't hesitate to post if you run into any issues. We're all in this together dealing with the DEO madness!
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Ella Cofer
Reading through everyone's experiences here has been so eye-opening! I'm dealing with DEO for the first time myself and had no idea about things like the 6 AM claiming window or how much your bank's processing time can affect when you actually see the money. It's crazy how the official DEO website gives you basically no useful timeline info, but this community thread has all the real details you actually need. I'm saving all these tips about text notifications, confirmation numbers, and watching for fact-finding requests. Thanks to everyone who took the time to share their experiences - it makes such a difference when you're trying to navigate this mess of a system!
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Mei Wong
•I completely agree! The official DEO resources are basically useless when it comes to real-world timelines and practical advice. This thread has been like a masterclass in actually dealing with the CONNECT system. I had no idea about most of these strategies either - especially the early morning claiming and bank notification setup. It's honestly ridiculous that we have to rely on community knowledge to figure out how a government system actually works, but I'm so grateful people here take the time to share what they've learned. Definitely saving this whole conversation for reference too!
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