UPDATE: Based on everything here, it sounds like you have a few good next steps: 1) Try visiting CareerSource in person, 2) Contact your state representative, 3) Try calling right at opening time or consider using a service to connect you, and 4) Specifically ask to speak with an adjudicator who can see the detailed status of your claim. One of these approaches should help break through the logjam. Please let us know what ends up working!

I'm dealing with almost the exact same situation - my claim has been on hold since January 15th with absolutely no explanation! Like you, I've called dozens of times and gotten nowhere. What's really frustrating is that I have friends who filed claims after me and they're already getting their benefits. The "pending issue" message is maddening because it tells you literally nothing. I've been surviving on credit cards and help from family, but that's not sustainable. Really hoping some of these suggestions work for you because I'm going to try them too. The system is definitely broken when people are waiting months just to find out what the problem even is.

Hi everyone! I'm new to this community and just wanted to say thank you for this incredibly helpful thread. I'm currently dealing with the exact same authenticator issue after completing my ID.me verification last week. Reading through all your experiences and solutions has been such a relief - I was starting to think I was the only one facing this problem and was getting really discouraged. It's frustrating that this seems to be such a widespread issue with DEO's system, but knowing there are actual solutions that work gives me hope. I've been trying to call the regular DEO line for three days straight with no luck getting through, so I'm definitely going to try the early morning login suggestion first thing tomorrow, and then look into the Claimyr service if that doesn't work. Thank you especially to those who shared the specific steps and phone numbers - having concrete action items instead of just "keep trying" makes all the difference when you're stressed about accessing your benefits. This community is amazing for supporting each other through these technical nightmares!

Welcome to everyone who's new to the community! As someone who went through this exact same authenticator nightmare a few months ago, I want to reassure you all that this is definitely fixable even though it feels hopeless when you're in the middle of it. I see a lot of great solutions already shared here, but I wanted to add one more option that worked for a friend of mine recently: If you have access to the email address you used for your original CONNECT account setup, try requesting a password reset even if you remember your password. Sometimes this triggers a system refresh that can resolve the authentication sync issues between ID.me and CONNECT. Also, for those trying the early morning login approach, I found that Sunday mornings around 6 AM had the least traffic and best success rate. The system seems to reset overnight and has fewer conflicts first thing in the morning. Stay persistent - I know it's exhausting, but every person I've known who dealt with this eventually got it resolved. DEO's system is frustrating but these authentication issues do have solutions. Keep supporting each other through this process!

Just want to add another resource that might help - check with local workforce development boards in your area. They often have emergency assistance programs or connections to temporary work agencies that specialize in hospitality placements. Also, some counties have their own assistance programs that can help bridge the gap between unemployment ending and finding stable work. Your local 211 service (dial 2-1-1) can connect you with county-specific resources. Don't give up hope - the hospitality industry does tend to have seasonal upticks, and with spring/summer approaching, there might be more opportunities opening up soon!

Another option to consider is looking into local community colleges that offer short-term certification programs in high-demand fields. Many have partnerships with local employers and some even offer income support during training. I know Valencia College and St. Pete College have programs specifically designed for career changers. Also, if you're in the Tampa Bay area, the hospitality industry there is actually showing signs of recovery - I've seen more cruise lines resuming operations and theme parks expanding their workforce. Don't lose hope! Sometimes these tough periods force us to discover new opportunities we wouldn't have considered otherwise.

This thread has been incredibly helpful for so many people dealing with DEO overpayment appeals! As someone who works in unemployment advocacy, I want to emphasize a few key points that have emerged from all these shared experiences: 1) The "ineligible-not denied" status is confusing by design, but it often precedes a non-fault determination when you can prove accurate reporting 2) Part-time work situations are definitely where DEO's system struggles most - you're all dealing with a systemic issue, not individual mistakes 3) Documentation is absolutely crucial: timesheets, paystubs, and especially screenshots of your weekly certifications showing what you reported 4) The Claimyr service mentioned here really does work for getting through to actual DEO representatives For anyone still waiting on determinations, remember that eligibility and fault are two separate decisions. You can be found ineligible for certain weeks but still get a non-fault ruling if you reported everything honestly. Keep advocating for yourselves and don't give up - the experiences shared here show that positive outcomes are definitely possible when you have proper documentation!

Thank you so much for sharing this comprehensive summary! As someone who just started dealing with a DEO overpayment appeal, this breakdown is exactly what I needed to see. I'm facing a $3,200 overpayment notice for part-time work at a local retail store (20-24 hours weekly) that I reported accurately every week. Reading through this entire thread has been both eye-opening and reassuring - it's clear that so many of us are dealing with the same systemic issues with DEO's handling of part-time employment. Your point about the "ineligible-not denied" status being confusing by design really resonates - when I first heard about it from others, I thought it was some kind of system glitch! Understanding that eligibility and fault are separate determinations is crucial information that DEO should be explaining upfront instead of leaving people to figure it out through community discussions like this. I've been meticulously saving all my documentation (timesheets, paystubs, and screenshots of every weekly certification) after reading everyone's success stories here. It's frustrating that we have to become experts in navigating a broken system, but this community support has been invaluable. Going to try the Claimyr service this week to get some clarity on my situation rather than waiting anxiously for mail updates. This thread should honestly be required reading for anyone dealing with DEO overpayment appeals - the collective knowledge and support here is incredible!

I'm going through the exact same thing right now and the stress is unreal! Got my payment approved and deposited yesterday but no Way2Go card yet and my landlord is breathing down my neck. After reading all these amazing tips from everyone, here's my plan of attack for tomorrow: Setting my alarm for 6:57am to call Way2Go at exactly 7:00am, asking immediately for a supervisor using the "emergency expedite due to financial hardship" language that several people mentioned worked. Also going to have my CONNECT ID, SSN, and address info written down beforehand, plus take a screenshot of my payment confirmation like Arjun suggested. As backup, I'm also going to call my local CareerSource office to see if they have any emergency protocols. It's absolutely ridiculous that we have to become phone warriors just to access our own benefits, but this community has given me way more useful info than any official DEO resource. Thank you all for sharing your experiences - knowing I'm not alone in this broken system really helps! Will report back on what works.

I went through this exact nightmare in December and I feel your pain! Here's what finally worked for me after days of frustration: Call Way2Go at 1-833-888-2780 at exactly 7:00 AM when they open (set multiple alarms). Immediately ask for a supervisor and say "I need emergency expedited delivery due to financial hardship" - this specific phrase seems to unlock different options than just asking to expedite. The supervisor was able to overnight my card for $22 (deducted from my benefits) and I had it the next day. Before calling, make sure your address in CONNECT exactly matches what Way2Go has - even small differences like "Apt 5" vs "Apartment 5" can cause delays. Also screenshot your CONNECT payment confirmation showing the funds were deposited, because sometimes reps claim payments haven't processed. While you're on hold (which will be forever), call your local CareerSource office too - they sometimes have emergency contact numbers that bypass the normal Way2Go system. I know how crushing it is to have your money sitting there while bills pile up, but don't give up! The system is absolutely broken but there are ways to push through it faster. You've got this!