This thread has been incredibly enlightening! I'm currently facing a $3,500 overpayment notice and just got the "ineligible-not denied" status after my hearing last week. Like everyone else here, I was working part-time at a coffee shop (averaging 22-26 hours weekly) and reported everything accurately on my weekly certifications. Reading @Chloe Delgado's successful outcome and all the detailed explanations about how this status can actually lead to a non-fault determination has given me so much hope! It's clear that DEO's system really struggles with part-time employment scenarios - seems like they assume you're either completely unemployed or working full-time with no middle ground. I've kept meticulous records including all my timesheets, paystubs, and screenshots of every weekly certification where I reported my earnings. Going to try that Claimyr service to get through to an actual person rather than waiting anxiously for the determination letter. Thank you all for sharing your experiences and creating such a supportive community - it's reassuring to know so many of us are dealing with the same confusing process and that positive outcomes are definitely possible!

This thread has been absolutely incredible to read through! I'm currently dealing with a $4,100 overpayment notice and my status just changed to "ineligible-not denied" yesterday. Like so many others here, I was working part-time at a bookstore (15-20 hours weekly) and carefully reported all my hours and earnings on every single weekly certification. Reading @Chloe Delgado's amazing outcome and all the detailed explanations from @Serene Snow, @Mateo Gonzalez and others about how the eligibility and fault determinations are separate has been such a relief! I had no idea what that confusing status meant and honestly thought my appeal had failed. It's so clear that DEO's system just isn't equipped to handle part-time work situations properly - like they expect everyone to be either fully unemployed or working 40+ hours with nothing in between. I've been obsessively organizing all my documentation: every timesheet, paystub, and screenshot of my weekly certifications showing exactly what I reported. After reading about everyone's success with the Claimyr service, I'm definitely going to try that to get through to an actual person at DEO instead of driving myself crazy waiting for the determination letter. Thank you all for sharing your experiences so openly - this community support has been invaluable during such a stressful time. It's amazing how many of us are going through nearly identical situations with part-time work overpayments. I'll definitely update once I hear back from DEO!

I'm currently in week 9 of "under investigation" and this entire thread has been incredibly helpful and validating! Miguel, congratulations on finally getting through and discovering it was just a 3-day date discrepancy - that must have been such a relief mixed with complete frustration at how ridiculous the whole situation is. Reading everyone's experiences, I'm amazed at how common these investigations are and how they're often triggered by the most minor clerical issues. KaiEsmeralda's situation with employer reporting "terminated" vs "laid off" despite having written layoff documentation is exactly the kind of bureaucratic nightmare that shows how broken this system really is. Based on all the advice here, I'm planning to: 1. Try Claimyr this week since multiple people have had success reaching agents that way 2. Contact my state representative's office - the same-day callback stories are really encouraging 3. Keep documenting every contact attempt like Dylan suggested 4. Upload any additional employment documents I have to CONNECT The lack of communication from DEO is truly the worst part of this whole process. If they would just send one email explaining what triggered the investigation and what documents might help, most of these issues could probably be resolved in days instead of months. It's clear the system is designed to discourage people from collecting benefits they've rightfully earned. Thanks to everyone for sharing your timelines, strategies, and updates. Knowing we're not alone in this fight makes it a little easier to keep pushing forward. I'll update here once I make progress!

I'm in week 6 of "under investigation" status and this thread has been absolutely invaluable! Miguel, I'm so relieved for you that it turned out to be just a 3-day date discrepancy, but honestly furious on your behalf that DEO put you through 10+ weeks of financial stress over something so minor. What really strikes me reading through everyone's experiences is how this seems to be a systematic issue - legitimate claims getting flagged for the tiniest discrepancies, then months of silence while people struggle to pay bills. KaiEsmeralda's situation with "terminated" vs "laid off" despite having written proof is another perfect example of how broken this system is. I've been trying to call DEO for weeks with zero success, so I'm definitely going to try Claimyr based on all the positive experiences shared here. The state representative route also sounds incredibly promising - multiple people getting callbacks within 48 hours is amazing compared to the endless hold times with DEO directly. One thing I'm wondering - for those who eventually got their claims approved after investigation, did you notice any pattern in timing? Like does it tend to happen at the beginning/middle/end of the month, or is it completely random? Just trying to figure out if there's any predictability to when adjudicators actually review cases. Thanks to everyone for sharing your timelines and strategies. This community has been a lifeline during what feels like an impossible situation!

I'm in week 3 of this exact same situation - "approved" status with my Way2Go card but absolutely zero payments! Reading through everyone's experiences here has been both a relief (knowing I'm not alone) and completely infuriating (realizing how broken this system is). The hidden employer verification issues that don't show up in CONNECT are absolutely mind-blowing. How is it legal for a state agency to have problems affecting our claims that we can't even see? We're supposed to be able to track our case status, but apparently that's just a joke. I'm definitely trying Claimyr this week based on all the success stories here, especially Savannah's detailed experience. It's ridiculous that we have to pay a third-party service to reach our own state government, but if it actually works, it'll be the best money I've spent in months. My former employer has been completely unresponsive to other requests I've made, so the employer non-response issue makes perfect sense for my situation. They probably just ignored DEO's verification request and left me hanging without any way to know that was even happening. Thank you to everyone sharing their stories - this community is providing more real help than months of trying to navigate DEO's useless official channels. I'll definitely update once I get through to an agent!

This entire thread perfectly captures the nightmare that is Florida's unemployment system right now. I'm currently in week 7 of waiting with an "approved" status but zero payments, and reading everyone's experiences has been both validating and absolutely maddening. The pattern is so clear - we're all approved, we all got our Way2Go cards, but then we're stuck in some invisible processing hell with employer verification issues that don't show up anywhere in CONNECT. It's criminal that DEO can have problems affecting our claims that we literally cannot see or address. I tried Claimyr last week after reading Savannah's success story and FINALLY got through to an agent. Just like so many others here, there was a hidden employer verification request that my former company never responded to. The agent escalated it and said I should see movement within 5-7 business days. Fingers crossed! What really gets me is how we've all had to become detective/advocates for our own cases. We shouldn't need third-party services, community forums, and congressional intervention just to get basic information about our claims. The fact that this thread exists and is helping so many people shows how fundamentally broken DEO's communication system is. For anyone just finding this thread - document everything, try Claimyr, and don't give up. We're all in this together and sharing information here is literally saving people's financial lives.

Just want to add something important that I learned the hard way - when you file for partial unemployment, make sure you report your work and earnings EVERY week you claim benefits, even if your hours vary. DEO is super strict about this and if you miss reporting even one week of work, they can make you pay back benefits. Also, keep all your pay stubs and tip records because they sometimes do random audits months later. Since you mentioned your manager changes your schedule last minute, screenshot those changes immediately when they happen - having timestamps showing schedule changes with little notice can really help prove the hostile work environment if you need to escalate to a full unemployment claim later. The combination of hour cuts, hostile management, AND wage theft through tip underreporting gives you a really strong case for either partial benefits now or full benefits if things get worse.

I've been working in HR for a Florida-based company for several years and wanted to add some clarity on a few points. First, regarding partial unemployment - you're absolutely right to pursue this option given your hour reduction from full-time to 18-20 hours. Florida allows you to earn up to your weekly benefit amount minus $58 before it affects your benefits, so even with reduced hours you might still qualify for some assistance. Second, about the tip underreporting - this is a serious issue that goes beyond just unemployment benefits. Your employer is violating both federal and state wage laws, and this documentation could be valuable not just for DEO but potentially for a Department of Labor complaint. Make sure you're keeping detailed records of actual tips earned vs. what you're being instructed to report. Finally, when you file (whether partial now or full benefits later), be very specific about the hostile work environment in your application. Use phrases like "constructive discharge" and "unsafe working conditions" as these are terms DEO recognizes in their determinations. The fact that you attempted to resolve issues directly with management twice shows good faith effort on your part.

This thread is absolutely incredible and should be required reading for anyone dealing with DEO authentication issues! I've been working as a benefits advocate for over 5 years and I can't tell you how many clients I've seen get completely stuck in this exact ID.me nightmare. What's particularly valuable here is how this demonstrates that these aren't isolated technical glitches - they're predictable system failures that happen when phone numbers get recycled. I've started recommending that my clients immediately update their contact info to include backup email addresses and alternative phone numbers BEFORE they lose service, because once you're locked out, the resolution process is brutal. The community knowledge sharing here has identified solutions that frankly work better than the official support channels. I'm definitely going to start recommending Claimyr to clients who get stuck in phone queue hell, and the CareerSource in-person option is something I hadn't considered for ID.me specific issues. One additional tip: if you're currently receiving benefits and anticipate losing phone service, proactively contact DEO to set up alternative authentication BEFORE your service gets cut off. It's much easier to prevent this problem than to fix it after the fact. Thanks to everyone who shared their experiences - this is exactly the kind of practical problem-solving that makes a real difference in people's lives!

As someone who works in IT support, I can add some technical context to this discussion that might help others understand why this ID.me authentication conflict happens so frequently with DEO. The core issue is that ID.me uses what's called "identity binding" - they create a unique digital fingerprint based on your personal information (SSN, legal name, etc.) that can only be associated with one government account at a time. When phone numbers get recycled by carriers (which happens faster than most people realize - sometimes within 30-90 days of disconnection), the new number holder might attempt to verify with ID.me for their own benefits, creating a conflict in the system. What makes this particularly problematic with DEO is that their integration with ID.me doesn't have robust conflict detection or self-service resolution tools. Most other government agencies have implemented fallback verification methods, but DEO seems to rely almost entirely on the ID.me pathway. For anyone currently dealing with this: document everything. Keep screenshots of error messages, note the dates and times of your attempts, and maintain a record of any reference numbers you receive. This documentation becomes crucial when you finally reach a human agent who needs to understand the technical specifics of your case. The solutions mentioned in this thread (Claimyr, CareerSource visits, creating new ID.me accounts) work because they bypass the automated systems and get you to humans who can manually override the conflicts. It's frustrating that this level of intervention is required for what should be a straightforward account access issue.