I'm dealing with this exact same nightmare right now! My payment has been showing "paid" in CONNECT for 6 days but my Way2Go card is still completely empty. Reading through all these responses has been incredibly helpful - this thread contains more useful information than hours of dealing with that useless automated phone system that just hangs up on you. I'm definitely going to try the multi-strategy approach everyone's recommending: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is absolutely incredible compared to endless phone loops!), attempting the 7:30am calling strategy tomorrow morning, and emailing way2go.escalations@conduent.com that @Derek Olson shared. I'm also planning to contact my state representative's office like @Beth Ford suggested - the political pressure angle is brilliant and hadn't occurred to me. What's really infuriating is that I've been checking my card balance multiple times daily (racking up those ridiculous $0.50 fees @Jasmine Wood mentioned) while my approved money sits stuck in limbo somewhere. It's like they're profiting off our desperation while withholding our benefits! If there really is a class action lawsuit about these predatory charges, I absolutely want to be included. The fact that we need a Reddit detective squad just to access our own approved benefits shows how completely broken this system is. But I'm so grateful everyone is sharing real solutions when the official channels have utterly failed us. This community support is literally helping people avoid eviction while DEO and Conduent stay silent about these widespread delays. I'll definitely update if any of these methods work for me. Thank you all for turning this disaster into a mutual aid network - you're genuinely saving lives when the system abandons us!

I'm going through this exact same nightmare! My payment has been showing "paid" for 12 days now with absolutely nothing on my Way2Go card. This thread has been more helpful than weeks of trying to navigate the completely broken official system. After reading through everyone's experiences, I'm convinced this is a massive systemic failure with Conduent's processing. I'm going to try the comprehensive approach: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is incredible!), attempting the 7:30am calling strategy tomorrow, emailing way2go.escalations@conduent.com that @Derek Olson shared, and also contacting my state representative like @Beth Ford suggested. Those $0.50 balance check fees while our approved money sits in limbo are absolutely predatory - I've probably spent $15 just checking if my payment finally appeared! If there's a class action lawsuit about these fees that @Jasmine Wood mentioned, I definitely want to join. The fact that we need a Reddit support group to access our own approved benefits is insane, but I'm so grateful everyone is sharing real solutions when the official system has completely abandoned us. This community is literally keeping people housed while DEO and Conduent stay silent about these widespread delays. I'll definitely update if any of these methods work. Thank you all for turning this disaster into a mutual aid network - you're saving lives when the system fails us!

This is exactly why DEO's system is so broken - "glitches" that prevent people from getting proper notice of their hearings should be unacceptable. I'm glad you were able to get through and get the information you needed, but it's really concerning how many people probably miss these hearings through no fault of their own. For anyone else in this situation, document EVERYTHING - take screenshots of your CONNECT account showing the hearing date, save any emails or correspondence, and if you do get through to someone who admits there was a system error, ask them to email you confirmation of that conversation. This kind of documentation can be crucial if you end up needing to file additional appeals later. The fact that you had to pay a third-party service just to reach your own state agency is ridiculous, but I'm glad it worked out in the end!

This thread is really eye-opening about how broken DEO's notification system is. I'm dealing with a potential appeal situation myself and had no idea about the separate appeals office number (1-800-749-2958) or that email address (DEO.Appeals@deo.myflorida.com) - this is incredibly valuable information that should honestly be posted somewhere obvious on their website but of course it's not. The fact that multiple people here have experienced the exact same "system glitch" where hearing notices just don't get sent out is really concerning. It makes me wonder if this is actually a glitch or if the system is just so poorly designed that it fails regularly. Either way, it's unacceptable that claimants have to jump through all these hoops and even pay third-party services just to access basic information about their own cases. Thanks to everyone who shared their experiences and solutions - this is exactly the kind of community support people need when dealing with DEO's dysfunction!

Congratulations on getting your payments! This is such a helpful thread for others going through the same situation. Just wanted to add that documenting everything is crucial - keep screenshots of your CONNECT account showing the $0 balances, save copies of all appeal correspondence, and write down the names and dates of every person you speak with at DEO. Also, for future reference, if anyone else runs into payment delays after appeal victories, you can also reach out to your local state representative's office. They often have direct contacts within DEO who can help expedite these technical issues. Sometimes political pressure gets faster results than going through normal channels. Great job staying persistent - $3,825 is definitely worth fighting for!

This is an incredibly helpful thread! I'm dealing with a similar situation right now - won my appeal in September but still haven't received any payments. Reading through everyone's experiences gives me hope and a clear action plan. For anyone else who might find this thread, here's what I'm taking away as the key steps: 1. Call and specifically ask for "Special Projects" or "Appeal Payment Processing" 2. Mention the "technical flag" that needs manual removal 3. Request an "expedited payment release" due to financial hardship 4. Use services like Claimyr if you can't get through on your own 5. Contact your state representative's office if all else fails @Zachary Hughes thank you for keeping us updated throughout your process - it's so rare to see someone follow through with updates after getting their issue resolved. This thread should be pinned as a resource for others! Going to try calling the Benefits Payment Control Unit number tomorrow morning. Wish me luck!

fyi if anyone else needs this in the future... i found out u can actually print all ur work search info from connect by going to determination&pendingissues tab then theres a link at the bottom for work search history report. gives u everything in 1 pdf

Just wanted to add that I went through something similar a few months ago. Had a wrong date on one of my work search entries and was panicking about my fact finding interview. Turns out they barely even looked at the specific details - they were more interested in seeing that I had consistently been applying to jobs and could show proof of my efforts. I brought screenshots of job applications, emails from employers, and even a handwritten log I kept as backup. The interviewer was actually pretty understanding when I mentioned the date error upfront. The whole thing took maybe 15 minutes and I got approved. My advice: be honest about any mistakes, bring documentation, and don't stress too much about minor errors. They're looking for people who are genuinely trying to find work, not perfect data entry!

Based on everything you've shared, it sounds like you're dealing with three common DEO issues simultaneously: 1. An unresolved employment separation adjudication issue 2. Communication breakdowns between different DEO departments 3. Agents making promises they can't fulfill I would recommend pursuing multiple resolution paths simultaneously: - Use the direct adjudication email address mentioned earlier - Contact your state representative as suggested - Continue calling but specifically request to speak with an adjudicator - Check your CONNECT inbox daily for any fact-finding questionnaires When you do reach someone, ask them to check if your former employer has responded to the separation inquiry. If they haven't responded within 10 business days, DEO is supposed to make a determination based solely on your information. Many agents don't know or don't enforce this policy, which is why claims stay stuck. Also, keep claiming your weeks even while waiting for resolution. Once adjudication is complete, you'll only be paid for properly claimed weeks.

I've been dealing with DEO for unemployment issues myself and wanted to share something that might help. Since you've confirmed you have a pending adjudication issue, you should know that there's actually a specific timeframe DEO is supposed to follow. According to their own policies, they have 21 days to complete adjudication once all information is received. If your employer hasn't responded to their inquiry within 10 business days, they're supposed to make a determination based on your information alone. The problem is that many regular agents either don't know this or don't have the authority to enforce it. When you call, don't just ask to speak with "someone who can help" - specifically use the phrase "I need to speak with a Level 2 adjudicator about my employment separation determination that's been pending for over 60 days." This uses their internal terminology and makes it harder for them to brush you off. Also, document everything. Keep a log of every call - date, time, agent name if they give it, what they promised, and what the outcome was. If you end up having to escalate further or file complaints, having this documentation will be crucial. Hang in there - I know how frustrating and financially devastating this process can be, but once it's resolved you'll get all your back pay. The system is broken but persistence usually pays off eventually.