Florida DEO trick - got through on Saturday with no wait time!

Wat time did u call?? I've been trying for 3 weeks to reach someone about my adjudication issue but keep getting disconnected before i ever talk to anyone!!! this is driving me CRAZY

Saturday calls can sometimes work better because there's lower call volume, but what most people don't realize is that the DEO staffing is also reduced on weekends. The representatives working weekends typically have more limited authority - they can fix basic issues like your work search flags, but can't handle complex adjudication, appeals, or anything requiring supervisor approval. Also, if your issue involves identity verification problems through ID.me, weekend staff often can't access those systems fully. If your issue is relatively straightforward, Saturday might work great like OP experienced. But if you're dealing with a locked account, monetary determination issues, or anything involving multiple departments, you'll still need to get through during weekdays.

Tried calling just now after seeing this post and got the 'all representatives are busy' message and then it hung up on me. So jealous you got through!

I've been dealing with the DEO phone system for the past 3 months trying to get my locked account fixed after the stupid ID.me verification mess. NOTHING works!! I call 50+ times a day and either get instant disconnects or "we're experiencing high call volume" and then they hang up. It's INFURIATING! I finally broke down and used this service called Claimyr that someone here recommended. They charged me but I FINALLY got through to a real person at DEO who unlocked my account. You can see a demo video of how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or just go to claimyr.com. I was super skeptical but honestly it was worth it after months of trying. The DEO rep told me they're severely understaffed still, which is why it's basically impossible to get through the normal way.

Thanks for sharing this tip. Saturdays can indeed be a good time to call the DEO since call volume is typically lower. However, it's important to understand that weekend representatives have limited access to certain systems and authority levels. If anyone is struggling with getting through to DEO, here are some additional strategies that can help: 1. Call right when they open at 7:30am on weekdays (often the best time) 2. Try calling during lunch hours (12-1pm) when some staff return from breaks 3. Use the contact form on the CONNECT portal for simple issues 4. For adjudication issues, email DEO.UC_Adjudication@deo.myflorida.com with your claimant ID in the subject line 5. If your issue involves missing payments for weeks already claimed, specify "Missing Payments" in any communication Remember that representatives cannot expedite the adjudication process itself, but they can verify if your documentation has been received and if anything is missing from your file. Always have your claimant ID, the last 4 of your SSN, and detailed notes about your specific issue ready before calling.

Honestly I dont believe anyone actually gets thru to them. Been trying for 5 weeks. My sister even went to the CareerSource office and they couldn't help with her benefits question just gave her the same DEO number that nobody answers. This whole system is designed to make us give up.

I've been dealing with Florida unemployment for almost 2 months now, and my experience is that Saturdays are hit or miss. Sometimes I've gotten through quickly like you did, and other times it's been impossible. It really depends on what's happening with their systems and staffing on that particular day. What I've learned is that if you have an issue with your claim that falls into these categories, weekend staff CAN usually help: - Work search verification problems - Basic payment release issues - PIN resets - General claim status questions - Helping you understand determination letters But for these issues, you usually need weekday staff: - Complex adjudication cases - Appeals assistance - Overpayment disputes - Identity verification problems - Anything requiring supervisor approval Also, if anyone is wondering why their calls keep getting disconnected - the DEO phone system has a queue limit. Once that limit is reached, it automatically disconnects new callers rather than putting them on hold. That's why sometimes you can't even get into the hold queue.

I just tried calling after reading this and got hung up on AGAIN!!!!! this is my 7th week of trying to reach someone. my kids are going to be homeless because of this stupid system. everyone says "just keep calling" but it DOESNT WORK!!!!

When I had issues last month I actually had better luck with the email than phone. Try DEOUICustomerCareReps@deo.myflorida.com and put your claimant ID and "URGENT" in the subject line. They got back to me in 3 days. Better than never getting through on phone!