Best time to call Florida DEO that actually gets through to a real agent?

try calling at 8:15. thats when some ppl go on break after the initial rush. worked for me last thursday but not friday.

I've had the best luck on Wednesdays around 2:30-3:00 PM. I think that's when they have more staff available or something. Mondays and Fridays are absolutely impossible - everyone's calling on those days. Also, make sure you have all your claim information ready (claimant ID, PIN, last employer info, and dates of employment) because when you do get through, they'll ask for verification before helping with anything. Good luck!

Is ur CONNECT account showing anything? Mine kept saying pending for adjudication and calling didnt help at ALL cause nobody knew what was happening. I finally saw on my account there was an "action item" i had to complete for wage verification that I never saw before. Check ur inbox and account dashboard?????

I gave up on calling DEO completely. Spent 13 hours over 2 weeks trying to get through. Such a waste of time and so frustrating. Does anyone know if there's an email that works? The one on their website seems to go into a black hole.

The absolute best time to contact DEO is Tuesday or Wednesday between 10:30 AM - 11:45 AM. Avoid Mondays entirely - that's when everyone who had issues over the weekend is calling. Fridays are also extremely busy with people checking on payments before the weekend. When you call, select the option for "Information about existing claims" rather than "File a new claim" as those queues are prioritized differently. Also, if your issue involves adjudication, make sure to specifically mention that your claim has a "pending adjudication status requiring agent review" when you do get through. If you've had a sudden payment stoppage after receiving payments regularly, this is often triggered by one of these issues: 1. Work search verification was flagged 2. New employment was reported by your former employer 3. Quarterly wage verification requirements 4. Random eligibility audit Check your CONNECT inbox for any fact-finding questionnaires that might have been sent. Missing those deadlines can automatically halt payments.

I spent 2 weeks trying to call with NO LUCK WHATSOEVER. Then my friend told me to try again 4 minutes before they open (so 7:26am) and start hitting the options to get in queue exactly at 7:30. It worked!! Got through on my second try. The whole system is ridiculous though. Why don't they have a callback option like normal customer service?!

have u tried going to careersource office in person? sometimes they can help or have direct line

I've been dealing with DEO issues for months and here's what finally worked for me: Try calling exactly at 8:47 AM on Tuesday, Wednesday, or Thursday. I know it sounds oddly specific, but I think it's right after their morning briefing ends and before the lunch rush starts. Also, when you get the automated menu, press 1-3-2 (not the obvious options) to get to a different queue that seems less busy. I got through 3 times using this method when nothing else worked. Make sure you have your Social Security number, claimant ID, and the exact dates of your last 3 employers ready because they'll verify everything before discussing your case. The agents are actually helpful once you reach them - it's just getting through that's the nightmare! Don't give up, you'll get there eventually.

I feel your frustration so much! I went through the exact same thing last month - three weeks of calling with no luck. What finally worked for me was using the redial apps on my phone (like Auto Redial for Android) starting at exactly 7:30 AM on Tuesday mornings. I set it to redial every 30 seconds while I did other things, and usually got through within 45 minutes to an hour. Also, when you do get connected, immediately ask to speak with a Tier 2 specialist about adjudication issues - the first level agents often can't access the detailed claim information you need. They'll transfer you but it saves time explaining your situation twice. One more tip: if your payments stopped suddenly after months of receiving them, there's probably a specific trigger in the system that needs manual review. Write down the exact date your last payment was processed - the agent will need that info to pull up what happened. Hang in there, you WILL get through eventually!

I actually got through last week using a combination of strategies from this thread! Called on Wednesday at 2:45 PM (like Hiroshi suggested) but used the auto redial app (thanks Mae!) and got connected in about 20 minutes. The key was asking immediately for a Tier 2 specialist when I got through - turned out I had a pending fact-finding questionnaire buried in my CONNECT inbox that I completely missed. The agent was able to complete it over the phone and my payments resumed within 48 hours. For anyone still struggling: definitely check your CONNECT inbox thoroughly, even old messages from weeks ago. Sometimes the questionnaires get mixed in with general notifications and are easy to miss. Also bring up your last payment date right away - it helps them locate the exact issue faster. Don't lose hope, the system is broken but once you reach an actual person they can usually fix things quickly!