DEO call back success! Critical 7:30AM timing trick for getting through

Wait, you're saying you called EXACTLY at 7:30am and that worked? I've been calling randomly throughout the day for like 2 weeks about my claim showing 'adjudication in progress' forever. Never even knew there was a specific time that worked better! Did you call the main 1-833 number or one of the regional ones? Thanks for sharing this btw!!!

thx for posting! been trying for days with my locked account after the dumb id.me thing. gonna try 7:30 tomorrow morning

This is 100% accurate advice. I worked for DEO during the pandemic as a claims processor (left in 2022), and the call queue system resets at exactly 7:30AM. The system can only handle a certain number of callback requests, and it fills up within the first 1-2 minutes most days. By 7:32AM, you're likely going to hit the 'all representatives are busy' message. A few other tips from an ex-insider: 1. When they call back, have ALL your information ready - claimant ID, last 4 of SSN, employment history dates 2. Be specific about your issue - 'pending payments' is too vague, but 'claim stuck in adjudication since January 15th with monetary determination issue code LO14' gives the rep exactly what they need 3. Thursdays tend to have slightly lower call volumes than Mondays and Tuesdays Good luck with your callback - hope they resolve your payment issue!

I tried this stupid 7:30 thing for THREE DAYS and still couldn't get through!!! DEO system is completely broken! Been waiting on payments since December and my kids are about to get evicted. This is ridiculous!!! Why can't they just hire enough people to answer the phones like a normal government agency?????

I just got my callback!!!! It took 5 hours and 20 minutes from when I called this morning, but a very nice lady named Marissa just helped me fix my claim issue. It was stuck in adjudication because my former employer contested my layoff (claiming I quit when I definitely didn't). She was able to override the hold since they had documentation from my employer that didn't match what they were claiming. My payments should process within 2-3 business days! The 7:30am trick DEFINITELY works. Thank you OP for sharing this tip!!!

Just a heads-up for everyone - this 7:30am technique does work, but you're still going to have a several hour wait for the callback. I've had success with this method twice (once for an ID.me verification issue and once for missing work search requirements). One thing to note: when they call back, it often shows as "Unknown Number" or "No Caller ID" on your phone. MAKE SURE YOU ANSWER even if you don't recognize the number during your expected callback window! If you miss their call, you'll have to start the whole process over again the next day at 7:30am. Also, while waiting for your callback, gather any documentation related to your claim - determination letters, emails, fact-finding questionnaires, work search records, etc. Having everything ready will make your call much more productive.

Has anyone who used this 7:30am trick actually gotten their issues RESOLVED or just callbacks? Because I've gotten callbacks twice but they just tell me "your claim is under review and there's nothing we can do to speed it up" which is completely useless information I already knew from the CONNECT website. It's been 9 weeks of "adjudication in progress" with zero movement!

This is incredible advice! I've been struggling with DEO for 8 weeks trying to get through about my claim that's been stuck in "pending eligibility review" since early January. I had no idea there was a specific time window that actually worked. I've been calling randomly throughout the day like an idiot, usually around lunchtime thinking it might be less busy. Setting my alarm for 7:25AM tomorrow to try this. Really hoping it works because I'm behind on rent and my landlord is getting impatient. The worst part is not knowing WHY my claim is stuck or what they need from me - the CONNECT website just shows the same generic status with no explanation. Thank you for sharing this tip and congrats on getting through! Will definitely update if the 7:30AM trick works for me too.

Thank you so much for sharing this! I've been calling DEO for 6 weeks about my claim that's been stuck in "monetary determination" status since mid-January. I had no idea there was a specific time that actually worked - I've been trying randomly throughout the day and always getting that awful "all representatives are busy" message before getting disconnected. Setting multiple alarms for tomorrow morning to try the 7:30AM trick. It's so frustrating that we have to jump through these hoops just to get basic information about our own claims, but I'm grateful you figured out this timing hack and shared it with everyone. Will definitely update if I manage to get through! Hopefully they can tell me what's holding up my monetary determination - I submitted all my wage documents weeks ago and haven't heard anything since.

This is exactly what I needed to see! I've been calling DEO for over a month about my claim that's been stuck in "fact-finding" status since late December. I keep getting the automated message saying all reps are busy and then it just hangs up on me. I had no clue there was a specific time window that actually worked - I've been calling at random times during business hours thinking it didn't matter. Setting my alarm for 7:25AM tomorrow to try this 7:30AM trick. It's ridiculous that we have to figure out these little hacks just to talk to someone about our own unemployment benefits, but I'm so grateful you shared this timing tip with everyone. My fact-finding questionnaire was about my separation reason (I was laid off due to company downsizing), and I submitted all the documentation they requested weeks ago but haven't heard anything since. Hopefully when I get through they can tell me what's holding things up or if they need additional information. Will definitely update tomorrow if the 7:30AM timing works for me too. Thanks again for posting this - gives me hope that I might actually get some answers soon!

This is amazing advice - thank you for sharing! I've been stuck trying to get through to DEO for almost 2 months about my claim that's been in "adjudication pending" status since early January. I had absolutely no idea there was a specific time window that actually worked. I've been calling at completely random times throughout the day, sometimes even trying late afternoon thinking it might be less busy (clearly that was wrong!). I'm definitely setting multiple alarms for 7:25AM tomorrow to try this 7:30AM trick. It's honestly frustrating that we have to figure out these little timing hacks just to get basic customer service for our own unemployment claims, but I'm so grateful you took the time to share this with everyone. My claim got stuck after I moved from Broward to Orange County and had to update my address - apparently that triggered some kind of review flag in their system. I've submitted all the address verification documents they requested but haven't heard anything back in weeks. Hopefully when I get through they can explain what's causing the delay or if they need additional documentation. Will definitely update tomorrow if the 7:30AM timing actually gets me into the callback queue! This gives me the first real hope I've had in weeks that I might actually get some answers soon. Thanks again for figuring this out and sharing it!

This is such valuable information! I've been trying to reach DEO for 3 weeks about my claim that's been stuck in "reemployment assistance eligibility review" since February 10th. I had no idea there was a specific time window that actually worked - I've been calling at random times during the day and always getting that frustrating "all representatives are busy" message before it disconnects. I'm absolutely going to try the 7:30AM trick tomorrow morning. It's crazy that we have to figure out these timing hacks just to get basic customer service, but I'm so grateful you shared this tip! My claim got flagged because I had a brief contract position between my regular W2 job and filing for unemployment, and apparently that triggered some kind of review. I submitted all the documentation they requested about the contract work weeks ago but haven't heard anything back. Reading through all these success stories gives me real hope that I might finally get some answers. Will definitely update if the 7:30AM timing works for me too. Thank you for taking the time to share this - it's helping so many people!

This is incredibly helpful information! I've been struggling to get through to DEO for over 6 weeks about my claim that's been stuck in "identity verification pending" since late January. I've been calling at completely random times - sometimes mid-morning, sometimes afternoon - and always getting that automated "all representatives are busy" message before it disconnects me. The 7:30AM timing trick makes so much sense now that I think about it - of course their queue resets right when they open! I've been doing this all wrong. Setting multiple alarms for tomorrow morning to try this. My issue started after the ID.me verification process glitched and somehow created a duplicate account, so now my benefits are frozen while they try to sort out which account is the "real" one. I have all my documentation ready but just need to actually talk to a human being to explain what happened. Really appreciate you sharing this timing hack and all the follow-up tips from everyone else in the comments. This thread is more helpful than anything I've found on the official DEO website! Will definitely update if I manage to get through tomorrow. Fingers crossed this finally gets me some movement after weeks of being stuck in limbo.

This is exactly what I needed to see! I've been calling DEO for almost 2 months about my claim that's been stuck in "pending - unresolved issues" since mid-January. Like everyone else, I've been calling at random times during the day and getting nowhere. The 7:30AM timing makes perfect sense - their system probably gets overwhelmed within minutes of opening. I'm definitely trying this tomorrow morning. My claim got flagged because my previous employer is disputing my separation reason (they're claiming I was terminated for cause when I was actually laid off due to budget cuts). I have all my documentation ready including my layoff notice and emails about the company restructuring. Reading all these success stories gives me real hope for the first time in weeks! It's frustrating that we have to figure out these timing tricks just to access basic government services, but I'm so grateful you shared this with everyone. Will absolutely update tomorrow if the 7:30AM method works for me too. Thank you for potentially saving me from weeks more of frustration!

This is such a game changer! I've been calling DEO for 5 weeks about my claim that's been stuck in "benefit year end review" since February 1st. I had no idea there was a specific time window that actually worked - I've been calling at random times throughout the day, usually around 10am or 2pm, and always getting that dreaded "all representatives are busy" disconnect message. I'm absolutely setting my alarm for 7:25AM tomorrow to try this 7:30AM trick. It makes total sense that their queue resets right when they open and fills up within minutes. My claim got stuck because I'm approaching my benefit year end date and they need to determine if I qualify for a new claim or an extension, but I can't get any information about what documents they need or what the timeline looks like. This thread has been more helpful than anything on the official DEO website or calling the automated line! Thank you so much for sharing this timing hack and congrats on getting your callback. Reading all these success stories actually gives me hope that I might get some real answers tomorrow instead of just staring at the same generic status message for another week. Will definitely update if the 7:30AM method works for me too!

This is incredibly helpful! I've been calling DEO for 7 weeks about my claim that's been stuck in "eligibility determination pending" since January 20th. I've been calling randomly throughout the day - sometimes morning, sometimes afternoon - and always getting that automated "all representatives are busy" message before it disconnects. I had no idea there was a specific time window that actually worked! The 7:30AM timing makes perfect sense now - of course their queue fills up immediately when they open. I've been doing this completely wrong. Setting multiple alarms for tomorrow morning to try this. My claim got stuck because I had a brief gap in employment where I did some gig work (DoorDash) before filing, and apparently that triggered some kind of review. I submitted all my 1099 documentation and earnings records weeks ago but haven't heard anything back. This thread has been more useful than months of trying to navigate the DEO website or calling the automated line! Thank you so much for sharing this timing hack - it's giving me real hope for the first time in weeks that I might actually get some answers. Will definitely update tomorrow if the 7:30AM method works for me too. Really appreciate you taking the time to help everyone out!

This is amazing - thank you so much for sharing this timing trick! I've been calling DEO for almost a month about my claim that's stuck in "work search requirement review" since early February. I've been calling at completely random times during the day and getting absolutely nowhere with that awful "all representatives are busy" message every single time. The 7:30AM timing makes total sense - their system probably gets flooded within minutes of opening and then it's impossible to get through for the rest of the day. I can't believe I've been wasting all this time calling at random hours like an idiot! Setting my alarm for 7:25AM tomorrow to try this. My claim got flagged because I apparently didn't submit my work search activities correctly for a few weeks in January (the CONNECT website is so confusing about what counts as valid work search), and now everything is frozen while they review it. I have all my job application records saved but just need to talk to someone to explain the situation. Reading through all these success stories actually gives me hope for the first time in weeks! Will definitely update tomorrow if the 7:30AM method gets me into the callback queue. Thank you for figuring this out and sharing it with everyone - you're literally helping so many people get their lives back on track!