DEO call back success! Critical 7:30AM timing trick for getting through
Just wanted to share a small victory with the DEO phone system that might help others! After 3 weeks of trying to get through about my missing payments from January 2025, I FINALLY managed to get into the callback queue this morning. The trick? You absolutely MUST call right at 7:30AM when their system opens. I tried calling at 8:00, 9:00, even 7:45 for weeks with no luck - always got the 'all representatives are busy' message and disconnected. Today I set an alarm for 7:25AM, had the number pre-dialed, and hit call exactly at 7:30AM. They put me in the callback queue with a 4+ hour wait time, but at least I'm in the system! Will update once they actually call me back to let y'all know if they can fix my claim that's been pending for weeks with no explanation. Fingers crossed!
17 comments
Join the conversation
Taylor To
Wait, you're saying you called EXACTLY at 7:30am and that worked? I've been calling randomly throughout the day for like 2 weeks about my claim showing 'adjudication in progress' forever. Never even knew there was a specific time that worked better! Did you call the main 1-833 number or one of the regional ones? Thanks for sharing this btw!!!
0 coins
Oliver Cheng
•Yes, EXACTLY 7:30am! I called the main 1-833-FL-APPLY number. I think their system resets the queue at that time when they first open. I tried 8am sharp before thinking that would work but no luck. Has to be right when they open at 7:30. Hope it works for you too with your adjudication issue!
0 coins
Ella Cofer
thx for posting! been trying for days with my locked account after the dumb id.me thing. gonna try 7:30 tomorrow morning
0 coins
Oliver Cheng
•Good luck! The ID.me verification issues are so frustrating. Just make sure your phone is ready to dial at exactly 7:30 - even 7:31 might be too late with how quickly their queue fills up.
0 coins
Kevin Bell
This is 100% accurate advice. I worked for DEO during the pandemic as a claims processor (left in 2022), and the call queue system resets at exactly 7:30AM. The system can only handle a certain number of callback requests, and it fills up within the first 1-2 minutes most days. By 7:32AM, you're likely going to hit the 'all representatives are busy' message. A few other tips from an ex-insider: 1. When they call back, have ALL your information ready - claimant ID, last 4 of SSN, employment history dates 2. Be specific about your issue - 'pending payments' is too vague, but 'claim stuck in adjudication since January 15th with monetary determination issue code LO14' gives the rep exactly what they need 3. Thursdays tend to have slightly lower call volumes than Mondays and Tuesdays Good luck with your callback - hope they resolve your payment issue!
0 coins
Oliver Cheng
•Wow, thank you SO MUCH for this insider information! I have my callback scheduled for this afternoon, so this is super helpful. I'll make sure to be very specific about my claim being stuck since January 3rd with the monetary determination issue. Really appreciate these tips!
0 coins
Savannah Glover
I tried this stupid 7:30 thing for THREE DAYS and still couldn't get through!!! DEO system is completely broken! Been waiting on payments since December and my kids are about to get evicted. This is ridiculous!!! Why can't they just hire enough people to answer the phones like a normal government agency?????
0 coins
Felix Grigori
•I'm really sorry you're going through this. I had a similar situation last month with an adjudication that wouldn't resolve. Have you tried the Claimyr service? It costs money but it was the only thing that worked for me after weeks of trying. They somehow get you through to a DEO agent quickly. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj It was literally the only way I could get through after trying everything else. Just sharing in case it helps your situation with your kids.
0 coins
Felicity Bud
I just got my callback!!!! It took 5 hours and 20 minutes from when I called this morning, but a very nice lady named Marissa just helped me fix my claim issue. It was stuck in adjudication because my former employer contested my layoff (claiming I quit when I definitely didn't). She was able to override the hold since they had documentation from my employer that didn't match what they were claiming. My payments should process within 2-3 business days! The 7:30am trick DEFINITELY works. Thank you OP for sharing this tip!!!
0 coins
Ella Cofer
•congrats! hope mine works out too. employer issues are the worst
0 coins
Max Reyes
Just a heads-up for everyone - this 7:30am technique does work, but you're still going to have a several hour wait for the callback. I've had success with this method twice (once for an ID.me verification issue and once for missing work search requirements). One thing to note: when they call back, it often shows as "Unknown Number" or "No Caller ID" on your phone. MAKE SURE YOU ANSWER even if you don't recognize the number during your expected callback window! If you miss their call, you'll have to start the whole process over again the next day at 7:30am. Also, while waiting for your callback, gather any documentation related to your claim - determination letters, emails, fact-finding questionnaires, work search records, etc. Having everything ready will make your call much more productive.
0 coins
Oliver Cheng
•Thank you for the tip about the unknown number! They just called me back after about 4.5 hours and it was indeed showing as "Unknown Caller" - I almost ignored it! The rep was able to resolve my issue by manually reviewing my work search records that were apparently flagged incorrectly in their system. Payments should be released within 48 hours!
0 coins
Taylor To
Has anyone who used this 7:30am trick actually gotten their issues RESOLVED or just callbacks? Because I've gotten callbacks twice but they just tell me "your claim is under review and there's nothing we can do to speed it up" which is completely useless information I already knew from the CONNECT website. It's been 9 weeks of "adjudication in progress" with zero movement!
0 coins
Kevin Bell
•It depends entirely on what's holding up your claim. If it's a standard adjudication issue (like employment separation reason, ability/availability questions, or income verification), a regular DEO agent can often resolve it during the call. However, if your claim has special circumstances like fraud flags, multiple employers disputing simultaneously, or complex wage investigations, those require escalation to specialized units that regular agents can't access directly. In those cases, the best they can do is add notes to your file and submit an escalation ticket. For those complex cases, you might need to specifically request a "supervisor escalation" or ask the agent to file an "adjudication expedite request" which puts your claim in front of the specialized team sooner.
0 coins
Olivia Garcia
•@Taylor To I had the same experience at first - got callbacks but no resolution for weeks. What finally worked for me was asking the agent to specifically document WHY my claim was stuck and what exact steps needed to happen next. Don t'let them give you the generic under "review response." Ask them to pull up your claim notes and read you the most recent adjudication activity. Sometimes there s'a specific document or piece of information they re'waiting for that they never told you about. Also ask for a target "resolution date -" they might not give you one, but it forces them to actually look at what stage your claim is in rather than just giving you the standard runaround.
0 coins
Mateo Sanchez
This is incredibly helpful information! I've been struggling to get through to DEO for over 6 weeks about my claim that's been stuck in "identity verification pending" since late January. I've been calling at completely random times - sometimes mid-morning, sometimes afternoon - and always getting that automated "all representatives are busy" message before it disconnects me. The 7:30AM timing trick makes so much sense now that I think about it - of course their queue resets right when they open! I've been doing this all wrong. Setting multiple alarms for tomorrow morning to try this. My issue started after the ID.me verification process glitched and somehow created a duplicate account, so now my benefits are frozen while they try to sort out which account is the "real" one. I have all my documentation ready but just need to actually talk to a human being to explain what happened. Really appreciate you sharing this timing hack and all the follow-up tips from everyone else in the comments. This thread is more helpful than anything I've found on the official DEO website! Will definitely update if I manage to get through tomorrow. Fingers crossed this finally gets me some movement after weeks of being stuck in limbo.
0 coins
Emma Davis
•@Mateo Sanchez The ID.me duplicate account issue is actually pretty common - I ve'seen several people in other threads deal with this exact problem! When you get through tomorrow with the 7:30AM trick, make sure to have both account details ready if possible email (addresses used, verification dates, etc. .)The DEO agent should be able to see both accounts in their system and merge/deactivate the duplicate one. Sometimes they can resolve ID.me verification issues immediately during the call by manually overriding the system flag. The key is explaining that you didn t'intentionally create two accounts - the system glitched during verification. ID verification holds are usually one of the faster issues to resolve once you actually get a human on the phone, so hopefully you ll'have good news tomorrow! Good luck with the 7:30AM call - the timing trick really does work!
0 coins