Finally got ESD callback after 3pm - they actually fixed my daughter's claim!

Wait seriously?? I've been calling at 8am sharp every morning for TWO WEEKS and never get through. Always "high call volume" then disconnect. You might be onto something with this afternoon callback thing. What number did you call exactly? I've been using the main claims center number.

This is actually correct information. I used to work as a claims specialist (not for ESD but another state agency). Most unemployment offices have a cutoff time for incoming calls (usually 3 or 4pm) so they can process the callback queue before end of day. The system prioritizes people who've been waiting longest, so morning callbacks might sit in queue longer than afternoon ones that get handled same-day. Smart strategy!

I tried calling after reading this and still got the message about high call volume and to try again later. Guess I'll try again tomorrow afternoon. Been stuck in adjudication for 6 weeks with zero income coming in. This is ridiculous.

If you're still having trouble reaching ESD by phone, you might want to check out Claimyr.com. I was in a similar situation last month and they got me connected to an actual ESD agent within about 20 minutes. They basically navigate the phone system for you and get you in the callback queue faster. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It's especially helpful if you're dealing with adjudication issues that can only be resolved by talking to a representative.

Something similar happened with my claim last year. I had been calling for WEEKS with no luck, then one day around 3:30pm I hit the callback option and got a call back within 45 minutes. The agent told me they prioritize callbacks in order received, but they also have daily quotas they need to meet. So by late afternoon, they're scrambling to hit their callback metrics before end of day. The system is totally broken but knowing how to work within it helps. Btw - for your daughter's claim, what was the third issue they couldn't resolve? Was it related to job search requirements or something else? My son is about to file and I want to make sure he avoids common problems.

none of this matters if u need money NOW. ive been in adjutication for 9 WEEKS already and my landlord is about to evict me. called over 50 times. this system is DESIGNED to make people give up on benefits they DESERVE

I can confirm this afternoon callback strategy works. I spent months trying to get through in the mornings with no luck. Then I tried calling at 3:30pm, got into the callback queue, and received a call back the same day. The representative explained they have staffing dedicated to callbacks in the afternoon. She ended up resolving my adjudication issue on the spot and my payments started processing immediately. One important tip: make sure your phone accepts calls from unknown or blocked numbers. ESD calls often show up as "No Caller ID" and if your phone blocks these, you'll miss their callback.

For anyone still struggling to reach ESD, here's a comprehensive approach that might help: 1. Try the afternoon callback strategy mentioned in this thread (request callback after 3pm) 2. Make sure your phone accepts unknown/blocked numbers 3. Check your eServices account for any alerts requiring action 4. Submit a secure message through the portal (sometimes they respond within 48 hours) 5. Contact your state representative if you've been waiting more than 3 weeks 6. Consider using Claimyr if you're in a desperate situation Also, always keep documenting your weekly claims even if you're waiting for adjudication. Once approved, you'll receive backpay for all properly filed weeks.