Success! No wait time calling Governor's office about my ESD claim today

That's really good to know! I've been stuck in adjudication for almost 5 weeks now with a similar issue - they're questioning my hours worked at my previous job even though I submitted all the paystubs they asked for. What number did you call specifically for the Governor's office? I've been calling the regular ESD line at least twice a day and either get disconnected or told the queue is full.

hate to burst ur bubble but i tried that 2 weeks ago and still havent heard anything back from esd... governor office was nice but didnt actually fix anything for me

The Governor's office can sometimes help, but it's really hit or miss depending on your specific claim issue. I had a disqualification for "able and available" requirements because I had to pick up my kids from school during certain hours, and the Governor's office did help me get that resolved within a week. However, for adjudication issues specifically about voluntarily quitting vs. being laid off, you'll likely need more documentation. Make sure you have: 1. Any layoff paperwork from your employer 2. Emails or communications about the layoff 3. Contact information for your former supervisor 4. Names and dates of anyone you spoke with at your company about the separation Adjudication for separation issues can take 8-12 weeks currently, even with intervention from the Governor's office. They have to contact your employer and get their side of the story too.

THE GOVERNORS OFFICE IS USELESS THEY JUST TAKE YOUR INFO AND NEVER DO ANYTHING ABOUT IT!!! I called them FOUR TIMES about my identity verification issue and my claim is STILL PENDING after TWO MONTHS. They just pass the buck and say they'll "escalate" but nothing ever happens. Your better off just showing up in person at a WorkSource office and refusing to leave until someone helps you.

Have you tried using Claimyr to get through to ESD directly? I was in the same boat last month - couldn't get through on the phone for weeks. A friend recommended Claimyr (claimyr.com) and they got me connected to an actual ESD agent in about 20 minutes. There's a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Definitely worth checking out if the Governor's office route doesn't pan out quickly. They basically call ESD for you and then connect you when they get through.

ESD claims specialist here. While contacting the Governor's office can occasionally help escalate issues, please be aware that they don't have direct access to your claim or the ability to make determinations on it. What they do is send a formal inquiry to ESD's Executive Response Team, which can help prioritize urgent cases. For voluntary quit vs. layoff issues, what we typically look for: - Documentation showing you were laid off (notice, email, letter) - Statement from employer confirming layoff rather than voluntary separation - If there's a discrepancy between your statement and employer's statement, an adjudicator must investigate further In 2025, our current adjudication time is averaging 4-6 weeks for separation issues, but can take longer if there are multiple issues or if we have difficulty reaching your former employer. The most effective approach is ensuring all your documentation is uploaded to your eServices account and continuing to file your weekly claims while waiting for resolution. If your claim is ultimately approved, you'll receive all eligible back payments for weeks properly claimed.

I had a somewhat similar experience last month but with mixed results. I did get through to the Governor's office right away (called around 9:30am on a Tuesday), and they took all my information and said they'd send an urgent inquiry to ESD. The good news: I did get a call from ESD about a week later. The bad news: The ESD rep who called me said they still couldn't expedite my adjudication because they were handling cases in the order received and there were "thousands" ahead of mine. She said the only cases being expedited were those facing immediate eviction or utility shutoff with formal notices. So while the Governor's office did get ESD to call me, it didn't actually speed up my claim processing. I ended up waiting another 3 weeks before my adjudication was completed (9 weeks total). Just sharing so you have realistic expectations.

Just as an update to everyone following this thread - I called the Governor's office number that OP shared (360-902-4111) this morning and also got through right away. The person I spoke with was very professional and said they'd submit an inquiry about my claim. They gave me a reference number and everything, which already feels more promising than my previous attempts to contact ESD. I'll update here if/when I hear anything back!