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One more important thing: if you disagree with any of the facts ESD presents during the hearing, make sure to clearly state your objection. The judge can only rule on what's discussed during the hearing. If the ESD rep says something incorrect and you don't challenge it, the judge will assume you agree with that fact. Be polite but firm if you need to correct something.
One thing to remember is that banking holidays can affect the timeline too. For example, if Monday is a banking holiday, everything gets pushed back a day. I learned this the hard way during President's Day when I was expecting payment on Wednesday but didn't get it until Thursday.
ppl on here keep saying file online but tbh the phone system never crashes. website is always down for maintenance right when i need to file 🙄
The website maintenance is usually scheduled for late night/early morning hours, but I agree the phone system is more reliable when the site is having issues. Just takes longer to go through all the questions by phone.
Question for anyone who's done this - do I need to have my claim ID and social security number ready when I call the governor's office? And do they transfer you directly to someone at ESD or do they take your info and have ESD call you back? Just want to be prepared when I call.
You should have your claim ID, SSN, and contact information ready. The Governor's office won't transfer you to ESD directly - they'll take your information and submit an official inquiry to ESD's executive team on your behalf. ESD will then contact you (typically within 2-5 business days, though sometimes faster as OP experienced). Also be prepared to briefly explain what steps you've already taken to resolve the issue through normal channels.
my friend works at esd and says they hate getting these govnr office escalations bcuz it makes them drop everything else. but yeah if ur desperate i guess do what u gotta do. just sayin theres real people trying their best on the other side too
Trying their"best ? PLEASE. If they were trying their best,'they d answer their phones and respond to messages. If they were trying their best, they'wouldn t leave people with no income for MONTHS with zero explanation. If they were trying their best, it'wouldn t take the GOVERNOR getting involved to make them do their jobs. Sorry, but I have zero sympathy for an agency that stonewalls people who are about to behomeless.
THE PHONE SYSTEM IS HORRIBLE!!! I tried calling last week and it hung up on me FOUR TIMES before I could file my claim!!! ESD doesn't care that people can't get through. I don't know why they can't hire more people to answer phones when we're REQUIRED to file weekly. And don't get me started on their ridiculous job search requirements - 3 activities a week is excessive when there are barely any jobs in my field. The whole system is designed to make people give up!!!
i feel u!!! took me 5 tries last time. best time 2 call is super early like 7:01am when they first open!!!
Thanks for the tip but I shouldn't have to set my alarm for 7am just to get through!!! The system is BROKEN and nobody at ESD seems to care. I worked for 12 years paying into this system and now that I need help they make it impossible to get benefits!!
Thanks everyone for the helpful answers! I just successfully filed by phone and you were all right - they only asked if I completed my job search activities without asking for details. I'm going to make sure my job search log is more detailed though, especially adding the job titles I was missing. Sounds like those random audits are pretty common.
Zara Khan
have u tried calling ur state representative? thats what i did and they contacted esd for me and fixed everything in like 3 days. look up who ur rep is and call their office
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Chloe Martin
This is actually excellent advice. State representatives' offices often have liaison contacts at ESD who can escalate claims. Just be sure to provide your representative with your claim ID, full name, contact information, and a signed authorization allowing them to inquire about your case.
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