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Update: I tried that Claimyr service and it actually worked! Got a call back from ESD within 2 hours. The agent said my claim was delayed because of the severance calculation, but since I've been waiting 4+ weeks already, she expedited it. Should be processed within 3-5 business days. Thanks for all the advice everyone!
Pro tip: document EVERYTHING. Take screenshots of all confirmations when you submit documents. Write down dates, times and names when you talk to anyone. Keep copies of EVERYTHING you send them. The system is a mess right now and I had to prove multiple times that I had already submitted certain documents.
When I had my baby last year I went from regular UI to PFML and it actually only took 2 weeks!!! But my coworker who did the same thing a month later waited for almost 7 weeks. I think it's totally random and depends on who processes your claim. Just bad luck sometimes.
i got this message to but didnt even notice til i saw your post lol. i just file anyway and got paid like normal so i think its fine.
When I first started on unemployment last year I got so confused about when weeks begin and end! I remember submitting for the wrong week and having to call and sort it all out. Such a pain! But yeah, this is definitely just an error in their messaging. The actual claim period should be correct when you go to file.
my cousin works at esd and says their whole computer system is a mess since the 2025 upgrade. apparently the verification system and the payment system aren't talking to each other properly. lots of claims are getting stuck in this weird limbo where the docs are verified but the payment release doesn't happen automatically like it should. she says they're totally overwhelmed with these cases.
This matches what we've been hearing too. The system upgrade in January created numerous integration problems between their different databases. What's frustrating is that ESD hasn't publicly acknowledged these technical issues, so claimants think they've done something wrong when it's actually a system problem. Thanks for sharing this insider perspective.
I had the exact same problem last month - stuck in ID verification for 7 weeks despite uploading crystal clear documents. The regular phone line was completely useless (when I could even get through). One thing I discovered is that if you go to your nearest WorkSource office in person, they sometimes have direct lines to ESD specialists who can help with these identity verification issues. I went to the one in Tacoma and the staff person there made a call on my behalf to someone who could actually see what was happening with my claim. Turned out my verification had passed weeks ago but was stuck in what they called a "technical exception queue" waiting for manual review. The in-person WorkSource staff escalated it for me, and my claim was paid three days later. Might be worth trying if the Governor's Office approach doesn't work for anyone.
Nathan Kim
Make sure u find out EXACTLY what week(s) they're questioning for the "able and available" issue. My husband's case was only about a specific 2-week period when he had limited his hours due to childcare, not his whole claim. If u know the specific dates it makes preparing way easier. btw do u have a copy of his weekly claim certifications? Those are super important since that's what they're usually comparing to the initial application to find "inconsistencies
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Benjamin Johnson
•That's a good point about the specific weeks - I need to check that. We should have the weekly certifications in his online account, right? I'll look for those tonight.
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Zara Perez
One more thing - if you're preparing for an "able and available" hearing, get familiar with WAC 192-170-010 through 192-170-070. These are the Washington Administrative Code sections that define what "able and available" actually means. Judges reference these specific codes during hearings. You can find them online by searching "WAC unemployment able and available". Also, hearings are typically held by phone right now. Make sure you're in a quiet place with good reception, have all your documents organized and labeled, and take notes during the proceeding.
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Benjamin Johnson
•Thank you for this! I just looked up those WAC sections and they're really helpful for understanding what we need to prove. Our hearing is scheduled for phone, so we'll definitely prepare a quiet space and have all documents ready. I feel so much more prepared now thanks to everyone's advice!
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