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have u tried hitting different numbers when the recording starts? sometimes if u press like 2 or 4 it takes u to different menus. also i found that calling around 10:30 sometimes works better than first thing in morning when everyone is calling
Just as an update for everyone - I checked the ESD website this morning and they've posted a service alert about unusually high call volumes due to a new claim system update. They're recommending people use the eServices portal for most issues right now. For adjudication cases that are over 4 weeks old like yours, they've added a special form in the eServices portal under "More Services" then "Submit Documents" where you can request an expedited review. That might be faster than continuing to call.
my brother had something similar happen last year and what worked for him was gathering all his job search proof and writing a super detailed letter explaining exactly why he missed the deadline and proof he did everything right. the judge ended up being really understanding when they saw all the documentation. don't just say "i did the job searches" - PROVE it with screenshots, emails, names, everything you can find.
That's really encouraging to hear! We're putting together as much documentation as possible right now. Did your brother have his hearing in person or over the phone? Just wondering what to expect.
Just a heads up - even if you start an appeal process, they might still send the overpayment to collections if you don't set up a repayment plan in the meantime. They did that to me without warning and it damaged my credit score. The whole system is rigged against us!
Oh no, I hadn't even thought about collections! Do you know if setting up a minimal payment plan would prevent that while we go through the appeal process? We could probably manage $50/month or something small just to keep it from going to collections.
Is your husband on regular UI or on some special program? Sometimes the requirements are different. Also make sure he's answering all the job search questions correctly - I think you need to report 3 job search activities each week now. If he missed answering one of those questions on the phone, it might be why the system is acting weird.
Just following up - did the website update for you? Sometimes it takes until the next business day for everything to sync properly in their system.
what happens with ur fmla? is it paid or unpaid? cuz if unpaid maybe u shud keep unemployment?? jus curious
Update: I called ESD this morning and they confirmed what most of you said. I don't need to formally cancel anything, just don't file weekly claims. The representative did make a note in my file about the FMLA situation, which she said would help if I need to reactivate my claim later. Thanks everyone for your help!
Chloe Harris
when you got the OAH attorney did you have to pay them anything upfront? or do they take a percentage of your benefits? trying to figure out if i can afford to appeal
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Malik Robinson
•The attorney was completely free! OAH has a legal aid program specifically for unemployment appeals. They don't take any percentage of your benefits either. When you file your appeal, there should be information about requesting legal representation - make sure to check that box. They'll contact you to determine if you qualify (most people do).
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Freya Andersen
Just want to add some context that might help others: The success rate for appeals with legal representation is significantly higher than those without. According to OAH statistics from 2024, claimants with representation won approximately 67% of their appeals, compared to only 41% for those representing themselves. If you're denied representation through OAH for some reason, there are also nonprofit legal aid organizations like the Unemployment Law Project that can help. They specialize in unemployment cases and work on a sliding scale basis. Also worth noting that the appeal needs to be filed within 30 days of the date on your determination letter (not the date you received it). If you're close to that deadline, you can file a basic appeal immediately just stating you disagree with the determination, then submit additional documentation later.
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Diego Mendoza
•This is really helpful information. I filed my appeal yesterday but didn't know about the representation statistics. I'm definitely going to request an attorney now. Do you know how long it typically takes between filing the appeal and actually getting a hearing date?
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