Expedited claim via governor's office - how long for adjudicator call?
Just got desperate enough to contact the governor's office about my stalled ESD claim yesterday - actually worked! Already got a callback from ESD saying they're expediting my case to adjudication to verify my work separation reason. They said an adjudicator will call me, but didn't give a timeframe. Has anyone gone this route before? How long did it take for the adjudicator to actually call after your claim was "expedited"? I'm stressing about bills and need some idea of when this might get resolved. Starting to wonder if I should follow up again or just wait...
17 comments
Kai Santiago
I had almost the exact same situation back in February. Called the governor's office after 6 weeks of silence from ESD. Got a call the next day saying they'd expedite my claim to adjudication. The adjudicator called me 4 business days later. They asked detailed questions about my separation from work, had me email some additional documents, and my claim was approved the following day. The governor's office route really does work when you're stuck in the system!
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Carmella Popescu
•Thank you! That's really helpful to know. Did they give you any warning about when they would call? I'm worried about missing their call and having to start all over again.
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Lim Wong
dont count on anything they say tbh... they told me 'expedited' too and still took THREE WEEKS to get the call. and then the adjudicator had attitude like i was trying to scam the system!! make sure u have ALL ur documentation ready when they finally call
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Dananyl Lear
•This is actually pretty common. "Expedited" at ESD just means they flag your claim, but their adjudicators are still handling cases in roughly chronological order with expedited ones moving up somewhat. The 2-3 week timeframe for expedited claims is unfortunately pretty standard right now due to their backlog. Definitely keep all documentation ready - separation details, final paystubs, any termination notices or emails about your departure.
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Noah huntAce420
I did the same thing in Jan!!! Called governors office and they helped!! But then I waited and waited for the call. Ended up being 10 days and the adjudicator called from a BLOCKED number while I was driving and couldn't answer. Had to start all over again with getting it expedited smh
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Carmella Popescu
•Oh no, that's exactly what I'm afraid of! Did you have to go through the governor's office again or were you able to contact ESD directly the second time around?
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Ana Rusula
I was in a similar position last month. After contacting the governor's office, I got the initial ESD callback within 24 hours saying my claim would be expedited to adjudication. The actual adjudicator called me 8 business days later. Here's what helped me: I started answering ALL unknown calls, and when the adjudicator finally called, I was prepared with all my separation documents already pulled up on my computer. Have your last day of work, reason for separation, and supervisor contact info ready. The adjudicator asked very specific questions about these details. If you're really worried about missing their call, I'd recommend trying Claimyr.com. I didn't need it for the adjudicator callback, but I used it earlier when I was trying to reach ESD initially. They connect you with an agent usually within 30 minutes instead of spending days trying to get through. They have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3
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Carmella Popescu
•Thanks for the detailed info! I'll definitely have all my documentation ready. And I'll check out that Claimyr service if I don't hear anything in a week or so. Just anxious because I've already been waiting almost a month before I contacted the governor's office.
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Fidel Carson
wait they actually called you back after contacting the governors office???!!! ive been waiting 9 weeks and called the governors office TWICE and havent heard anything back from anyone. this system is such a joke
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Kai Santiago
•When you contacted the governor's office, did you get a confirmation email or case number? I found that following up with the specific case worker at the governor's office was key. They're supposed to assign someone to your case who liaises directly with ESD's escalation team.
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Isaiah Sanders
Went through this exact process in March. Here's my timeline for reference: Day 1: Called governor's office in desperation after 5 weeks of no movement Day 2: Got call from ESD saying claim would be expedited to adjudication Day 9: Adjudicator called (from a private number at 8:15am!) Day 10: Claim approved and payment processed Keep in mind adjudicators are still extremely overworked. Make their job easy by having all your information organized. In my experience, they're mainly verifying your separation wasn't voluntary without good cause. If you were laid off, have documentation. If you quit, be prepared to explain the circumstances that made it necessary. Also, VERY IMPORTANT: they will typically only make 2 attempts to call you. If they can't reach you, your claim goes back into the regular queue. Answer every unknown call and have a quiet place ready where you can talk.
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Carmella Popescu
•This is incredibly helpful, thank you! I was laid off due to department restructuring, and I have the termination letter from HR explaining this. Should I have anything else ready besides that and my final paystub?
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Isaiah Sanders
•Your termination letter explicitly stating department restructuring is perfect - that's exactly what they need to see. Also have your last day worked handy and the contact info for someone at your former company who can verify the separation if needed (HR rep or manager). With a clear layoff letter, your adjudication should be straightforward. The biggest delays happen when people quit or when the reason for termination is ambiguous.
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Noah huntAce420
Just realized I never answered your follow-up question! I had to go through governors office again cause trying to reach ESD directly was impossible!!! They never answer there phones and when they do they just hang up on you when its busy! Second time it only took 5 days to get the adjudicator call and I made sure to answer!!
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Carmella Popescu
•Thanks for the follow-up! I'm basically glued to my phone now waiting for their call. It's so stressful!
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Dananyl Lear
Just to add some context here - the adjudication process is for determining eligibility when there's a potential issue with your claim. Since yours involves verifying your separation reason, the adjudicator will be focused on confirming you didn't voluntarily quit without good cause and weren't fired for misconduct. Based on current ESD timeframes, expedited adjudication is typically taking 7-14 business days from when they tell you it's been expedited. Regular (non-expedited) adjudication is running 4-6 weeks right now. Make sure your phone voicemail is set up and not full. Adjudicators will leave a message if they can't reach you, and will typically try again within 48 hours. If they can't reach you after two attempts, they may make a determination based on available information or return your claim to the regular queue. If it's been more than two weeks since you were told your claim was expedited, I'd recommend following up with the governor's office contact who helped you initially.
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Xan Dae
•yep this is all correct. i work with people going thru the ESD system everyday and the 7-14 day window for expedited cases is right. one mistake people make is having a full voicemail box!! clean it out!!!
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