ESD missed my scheduled callback - is this normal or should I try reaching them again?

Sadly, this is pretty typical. ESD has been TERRIBLE about keeping callback appointments lately. I had the same thing happen twice last month. The first time they never called at all, and the second time they called 2 days later with no warning. The system is completely broken!! If you wait, you might never get a call. If you call again, you'll probably get put in another callback queue. It's a lose-lose situation.

same thing happend to me they said theyd call between 1-5 and didnt call till the next week! so annoying

Unfortunately, this happens a lot with ESD. Their call volume is extremely high right now, and specialists often get backed up with complex cases. I would recommend waiting until tomorrow before trying again. Sometimes they'll still call the next day without telling you about the delay. If you don't hear anything by tomorrow afternoon, you should definitely call again. Make sure to mention that you had a scheduled callback that was missed - sometimes they can prioritize those cases.

I work at a job center and see this constantly. ESD's callback system is completely unreliable these days. The issue is that specialists get assigned too many cases and the scheduled callbacks are more like suggestions than actual appointments. Have you tried going through the eServices portal to send a secure message? Sometimes that can get better results than phone tag.

After dealing with the same issue for weeks, I finally tried using Claimyr (claimyr.com) to get through to an actual ESD agent. They have a system that basically waits on hold for you and connects you directly to ESD. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent I spoke with actually explained that their callback system has been glitching lately and many scheduled callbacks aren't making it to the agents' daily task lists. The only reliable way is to actually get through to someone directly.

I recommend waiting exactly 24 hours from your originally scheduled callback window. ESD's internal policy is that missed callbacks should be attempted the following business day. If you still don't receive a call by then, you should call the main line again and specifically mention you had a scheduled callback that was missed. When you call, request to speak with a supervisor and explain the situation. Be sure to have your original call reference number if they provided one. Document every interaction - date, time, name of agent (if provided), and what was discussed. The adjudication process can indeed take 4-6 weeks currently, but having a missed callback shouldn't extend that timeline. Make sure you're continuing to file your weekly claims while waiting for adjudication to be completed.

i had a similar thing happen but they actually called me the NEXT day at like 7:30am! nearly missed it cause i wasnt expecting a call that early. maybe they'll surprise you tomorrow morning?

Just a quick update check - did ESD ever call you back? If not, I would definitely recommend calling them again. When claims are in adjudication for 5+ weeks, it sometimes means there's a documentation issue they need from you that might not be clearly marked in your online portal. Make sure to specifically ask if there are any documents or information they're waiting for from you. Sometimes the system doesn't properly notify claimants about pending document requests.