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I'm new to this community and just got hit with the "hold in excess" status on my 2 days ago. Reading through this entire thread has been both overwhelming and incredibly helpful - I had absolutely no clue what this status meant and was starting to really stress about it! Seeing so many people share similar experiences makes me realize this is unfortunately very common, but also that there's hope for getting it resolved. Tom, I'm definitely going to try your video method tomorrow morning right at 7:30 AM. All the success stories shared here - especially from Brooklyn, Zara, and Ezra - have given me a clear roadmap to follow. The false flag explanation really resonates with me since I've never received any duplicate payments either, so that's probably what's happening with my too. I'm amazed at how supportive and detailed everyone has been in sharing their strategies. The official system gives you absolutely nothing to work with when this status appears, so this community has been a godsend. I'm going to start sending those CONNECT messages every few days like everyone suggests and make sure to ask for escalation to the technical review team if I actually get through to someone. Thank you all for being so generous with your time and experiences. It's clear this community is way more valuable than any official resource! I'll definitely keep everyone updated on my progress and hopefully add another success story to the thread soon.
Aisha, welcome to the community! I'm also brand new here and just started dealing with this "hold in excess" status about a week ago. Like you, I was completely panicked when it first appeared because there's literally no explanation anywhere on the site about what it means or how to fix it. This thread has been an absolute lifesaver! Reading through everyone's detailed experiences has really helped me understand that while this situation is incredibly frustrating, it's definitely resolvable with the right approach. I'm planning to try Tom's calling method at 7:30 AM too - it seems like that early morning timing is crucial for actually getting through to a human. The false flag explanation makes so much sense since I haven't received any duplicate payments either. I've already started sending those regular CONNECT messages every few days like everyone suggested. It's amazing how much more helpful and supportive this community is compared to any official resources! Good luck with your call tomorrow - hopefully we'll both have some positive progress to share with everyone soon. Thanks for contributing to this incredibly valuable discussion!
I'm brand new to this community and just discovered this incredibly helpful thread after getting the dreaded "hold in excess" status on my 4 days ago. Like so many others here, I was completely confused and stressed because provides absolutely zero explanation of what this means or how to resolve it! Reading through everyone's detailed experiences has been such a relief - it's clear this is a widespread issue but also that it CAN be resolved with persistence. The false flag explanation makes perfect sense since I've never received any duplicate payments either. Tom, I'm definitely going to try your video method first thing tomorrow morning at 7:30 AM sharp. The success stories from Brooklyn, Zara, Ezra, and others have given me real hope and a clear strategy to follow. I'm also going to start sending those CONNECT messages every 3-4 days like everyone suggests, and I'll remember to ask for escalation directly to the technical review team if I get through. It's incredible how much more valuable this community is than any official resource. Thank you all for being so generous in sharing your experiences and strategies - it makes this stressful situation feel so much more manageable knowing we're not alone! I'll definitely update everyone on my progress and hopefully add another success story to this thread soon. This community support is truly a lifesaver when dealing with such a broken system!
my cousin works for the unemployment office and she says the waiting week is a way they save money hoping people don't follow up on it lol
Update: You guys were right! Just checked my account this morning and there was another $275 deposit for my waiting week. Took about 5 weeks total from when I first applied. Thanks everyone for the help and reassurance!
Great news! The DEO system works eventually, just not always efficiently. Glad you got what you were entitled to!
I'm dealing with this same situation right now - got hit with a $2,950 overpayment notice three weeks ago and I was absolutely panicking at first. After reading through everyone's experiences here, I wanted to share what I've learned so far. The biggest thing that helped me was realizing that DEO makes A LOT of mistakes with these determinations. I spent hours going through my records and found that they were double-counting income from a two-week pay period where my employer paid me for the previous week and current week together. It showed up as unreported income because of how the dates lined up. For anyone just getting started with this process: 1. Don't panic (easier said than done, I know!) 2. Gather EVERYTHING - pay stubs, bank statements, screenshots of your weekly certs if you have them 3. Create a timeline matching your actual pay dates to the weeks you certified 4. File your appeal immediately through CONNECT - don't wait I'm still waiting for my hearing date (filed appeal 2 weeks ago), but getting organized and understanding exactly what they're claiming has made me feel so much more confident about fighting this. The people in this community who've won their appeals all seem to have one thing in common - they had solid documentation and didn't give up. Hang in there everyone - sounds like we have a real fighting chance if we stay organized and persistent!
Thank you so much for sharing this, Isla! Your point about double-counting income is really helpful - I'm wondering if something similar happened in my case. I had a few pay periods where my part-time job paid me for multiple weeks at once due to their payroll schedule being off. It's reassuring to hear that you're feeling more confident after getting organized. I think the hardest part is that initial panic when you see that huge dollar amount they claim you owe. But reading everyone's stories here is making me realize this might be more manageable than I initially thought. Did you use any specific format for your timeline, or just a basic spreadsheet? I'm trying to figure out the clearest way to present my documentation for the appeal hearing. And good luck with your case - sounds like you're well prepared!
I just went through this exact situation and won my appeal! Got hit with a $3,800 overpayment in October and was absolutely devastated. Here's what I learned that might help you: The most important thing is to request your complete file from DEO before your hearing. You can do this by calling and asking for all documents they used to make their determination. In my case, I discovered they had used wage records from my employer that showed different dates than what I actually reported - it was a data entry error on their end. For your appeal documentation, I created a simple 3-column spreadsheet: "Week Ending Date" | "Amount I Reported" | "Actual Income Received" with supporting documents for each row. This made it crystal clear during my hearing that I had reported correctly. Also, don't be intimidated by the hearing process. The appeals referee was actually pretty fair and patient. They want to get to the truth, not just collect money. I had my hearing by phone in January (took about 2.5 months from filing) and got the decision overturned completely. The key is being super specific about dates and amounts. Don't let DEO give you vague explanations - make them show you exactly which weeks and which dollars they think were misreported. You've got this!
I'm currently stuck in this exact same nightmare! Been approved for unemployment for 8 days now but no Way2Go card has arrived yet. This entire thread is absolutely incredible - I had no clue about any of these workarounds before finding this post. Just tried registering at goprogram.com with my SSN and wow, what a relief to finally see that my payments are actually loaded on the card! I've been calling Way2Go daily and getting completely stuck in their automated system demanding card info I obviously don't have. It's infuriating how they deliberately design it to prevent you from getting help when you need it most. I'm definitely calling first thing tomorrow morning right at 8am and trying the 0 button spam technique until I break through to a human. I've also saved that backup Conduent number and even looked up my state rep's office info as nuclear options. It's absolutely ridiculous that we have to become amateur detectives sharing secret methods just to access our own unemployment benefits, but I'm so grateful this community has cracked the code on navigating Florida's broken system. Will definitely report back with my results to hopefully add another success story for future people stuck in this mess!
@Fatima Al-Sayed I completely understand your frustration - I m'actually going through this exact same situation right now too! Just got approved last week and still waiting for my card while watching my payments pile up in limbo. This thread has been such a lifesaver for discovering all these workarounds. The goprogram.com registration trick is amazing - I had no idea you could check your balance before getting the physical card! When you call tomorrow at 8am, I ve'heard from others that persistence is key with the 0 button method - sometimes it takes several attempts before breaking through. Also keep that early morning timing because call volume seems to be lowest then. It s'absolutely maddening that Florida has designed this system to be so intentionally difficult to navigate, but at least this community has figured out how to beat it! Definitely come back and share your results - I m'planning to try calling myself in a few days and would love to hear if the 0 button trick works for you. We re'all in this broken system together but helping each other makes it bearable!
@Fatima Al-Sayed I m'in a very similar situation - just got approved a few days ago and already dreading the card wait after reading everyone s'experiences! This thread is honestly a treasure trove of information. I had no idea about the goprogram.com trick or the 0 button method. One thing I wanted to add that might help - I work in customer service myself and I ve'found that being super polite but persistent often gets better results. When you do get through to someone at Way2Go, try explaining that you re'facing financial hardship waiting for the card and ask if there are any expedited options available. Sometimes reps have more flexibility than they initially let on. Also, document everything - get names, reference numbers, and confirmation of any promises they make about expedited shipping. That way if you need to call back or escalate, you have a paper trail. Good luck with your 8am call tomorrow - really hoping the 0 button trick works for you! This community support makes dealing with Florida s'broken system so much more manageable.
I'm going through this exact same situation right now! Been approved for 2 weeks but still no Way2Go card in sight. This thread is absolutely incredible - I had no idea about the 0 button trick or that you could check your balance at goprogram.com before the card arrives! Just tried registering with my SSN and what a relief to see my payments are actually loaded. I've been calling Way2Go every day and getting stuck in that ridiculous automated loop asking for card info I don't have. It's maddening how they design the system to prevent you from getting help when you need it most. Definitely calling at 8am tomorrow and spamming that 0 button until I break through. I've saved all the backup numbers and even looked up my state rep info just in case. It's insane that we need these community-discovered secret codes just to access our own benefits, but I'm so grateful everyone is sharing what actually works! The Florida unemployment system is clearly broken but at least we're helping each other survive it. Will definitely update with my results to help the next person stuck in this nightmare!
@Freya Pedersen I m'so glad you found this thread too! I just went through this exact same ordeal last month and it was absolutely maddening. The goprogram.com trick is such a relief - at least you can confirm your money is actually there while dealing with this card delivery disaster. When you call at 8am tomorrow, don t'get discouraged if the 0 button method doesn t'work on the first try - I had to call back several times before finally breaking through to a human. Also, when you do get connected, have all your info ready SSN, (address, payment dates because) they ll'want to verify everything before helping. If the first rep seems unhelpful, definitely ask for a supervisor - they tend to have more authority to expedite replacements and waive fees. Keep that Conduent backup number 1-866-320-8699 (handy) too in case the main line doesn t'work. It s'absolutely ridiculous that accessing our own benefits requires this level of underground knowledge sharing, but this community has really cracked the code on beating Florida s'broken system! Please come back and let us know how your call goes - every success story helps give hope to others stuck in this mess.
Fiona Gallagher
I'm also waiting for my first DEO payment and this thread has been so helpful! My payment just switched to "processed" this morning and I'm with Wells Fargo. Based on everyone's experiences here, it sounds like most major banks follow a similar 2-4 AM deposit schedule the business day after processing. Has anyone here had experience with Wells Fargo specifically for DEO deposits? I'm hoping their timing is similar to Chase since so many people have shared consistent experiences with that bank. Also definitely taking everyone's advice about setting up mobile alerts and calling my bank ahead of time - such smart tips that I never would have thought of! The first payment anxiety is definitely real when you have bills stacking up. It's amazing how much this community helps calm those nerves by sharing real experiences and timelines. Thanks everyone for being so detailed about what to expect!
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GalacticGuardian
•I have Wells Fargo and can share my experience! With WF, DEO deposits typically hit between 3:00-4:00 AM the business day after CONNECT shows "processed" - very similar timing to Chase. Since yours just switched to processed this morning, you should see it tomorrow night/Thursday morning. Wells Fargo is pretty reliable with DEO deposits in my experience. Just make sure to call them and let them know you're expecting unemployment payments so they don't put any holds on the funds. Also definitely set up those mobile alerts - you'll get notified right when it hits around 3-4 AM instead of checking all day. Don't worry if it takes an extra day since it's your first payment - that verification delay everyone mentioned is real! Your timeline sounds totally normal. The waiting is nerve-wracking but you should be all set soon!
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Yuki Tanaka
I've been getting DEO payments for about 9 months now and your situation sounds completely normal! With most major banks including Chase, DEO deposits typically hit between 2:30-4:00 AM the business day after CONNECT shows "processed." Since yours switched to processed yesterday, you should definitely see it in your Chase account tomorrow morning. First payments often have that extra 24-48 hour verification delay that others mentioned, so don't panic if it takes until Thursday. A few tips from my experience: 1) Set up mobile banking alerts so you get notified immediately when it hits (usually around 3 AM), 2) Call Chase to let them know you're expecting unemployment deposits to prevent any holds, 3) Double-check in CONNECT that your payment method shows "Direct Deposit" and not "Way2Go Card." The waiting is absolutely brutal when you have urgent bills due, but based on your timeline and what you've described, everything sounds like it's moving along perfectly normal. You're almost through the worst part - that first payment anxiety is real but you should wake up tomorrow to good news! If for some reason it's not there by Thursday afternoon, that's when I'd consider calling DEO or trying one of those callback services people mentioned. But honestly, I'd bet you'll see that deposit hit your Chase account tomorrow morning right on schedule.
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