Can't reach Florida Unemployment? Claimyr connects you to a live DEO agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the DEO
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the DEO drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Has anybody else noticed that DEO seems to be having more technical issues lately? Between this check situation, the CONNECT site being down every other weekend, and people getting random fact finding requests for claims from months ago... the whole system feels like it's held together with duct tape and prayers!!
yeah its always been trash. my brother-in-law works in IT and says their systems are running on computer code from like the 1980s that nobody knows how to update properly anymore lol
Update for anyone finding this thread later: This is a known issue that happened to multiple claimants during the last week of March 2025. DEO was migrating part of their payment processing system and temporarily issued paper checks to some claimants. It's completely legitimate and you can safely cash the check. Your payments should return to direct deposit for future weeks automatically without you needing to do anything in your account settings.
Thank you so much for this update! I cashed the check yesterday and everything was fine. My account is already showing that next week's payment is scheduled for direct deposit again. Appreciate everyone's help!
Join the conversation
Just to clarify some misinformation in this thread - the form is called 'Request to Modify Claim' and it's under the 'Determination, Pending Issues and Decision Summary' section of CONNECT. However, I should note that for quarter change issues specifically, most DEO agents will tell you that speaking with someone directly IS faster than using the form method. If you do manage to get through to DEO, make sure you're clear that this is a quarter change issue where you were required to reapply, not just regular weeks you forgot to claim. Quarter change back-dating is processed differently in their system and has different approval criteria.
This is super helpful info! I'll try to find that form as a backup plan, but it sounds like getting someone on the phone is still my best bet. I appreciate the detailed explanation.
Hey OP, just checking back - were you able to get through to DEO? If you're still having trouble, another option is to contact your state representative's office. They usually have dedicated staff who can escalate DEO issues. I've seen people get results within days that way when they were stuck for weeks trying to handle it on their own.
Thanks for checking in! I ended up using Claimyr to get through yesterday. The DEO agent I spoke with was actually super helpful - she said this happens all the time with quarter changes. She added my missing weeks directly into CONNECT while I was on the phone. She said I should be able to claim them within 48 hours. Such a relief!
DEO identity verification loop nightmare - verified with ID.me twice but system still says unverified
I'm at my wit's end with this identity verification nightmare. My husband filed his unemployment claim on March 5th, 2025 and immediately verified his identity through ID.me. The confirmation email came through and everything seemed fine. Then last week (over a month later!), we received a determination letter stating his identity wasn't verified and that he needed to call DEO to complete verification. He's called at least 30 times but either gets disconnected or sits on hold for hours before getting cut off. He's tried EVERYTHING - verified through both the old and new ID.me system (yes, both!), emailed DEO more than 15 times with screenshots of his successful verification, and even tried visiting a CareerSource office who just told him to keep calling. His CONNECT account still shows "identity not verified" and all his weeks are on hold. We have bills piling up and this verification loop is preventing him from receiving any benefits. Has anyone broken through this ID.me verification cycle? Any suggestions for getting a human being to actually look at his account and fix this? I'm desperate for any advice!
Join the conversation
i think DEO is doing this on purpose to save money... they make the verification impossible to complete and then deny benefits when u cant verify... its been happening to everyone i know who filed recently
While the system definitely has problems, this isn't intentional. It's a technical integration issue between ID.me (third-party vendor) and the CONNECT system. The verification data doesn't always transfer correctly between systems. Always request to speak with a Tier 2 agent or the Identity Verification Unit specifically - they can see both systems and manually match your verification.
Update on the ID.me verification issues: DEO released a statement yesterday acknowledging the verification transfer problems. They've created a new dedicated email address specifically for claimants caught in the verification loop: ID.VerificationFix@deo.myflorida.com When emailing, include: 1. Full name as it appears on your claim 2. Claimant ID number 3. Last 4 of SSN 4. Screenshots of successful ID.me verification 5. Date of your original claim filing In the subject line put "ID.me Verification Transfer Issue - [Your Claimant ID]" They're promising 5-7 business day resolution through this new process.
This is amazing information! Thank you so much for sharing this update. We'll email the new address right away with all the required information. It's good to hear DEO is finally acknowledging the problem and creating a specific process to fix it. I'll report back if this works for us!
DEO Connect muestra 'pending issues' por 3 semanas - necesito ayuda en español
Hace tres semanas apliqué para beneficios de desempleo en Florida y todavía mi cuenta dice 'pending issues'. Cada vez que llamo al DEO solo hablan inglés y no entiendo bien lo que me dicen. ¿Hay alguien que pueda explicarme en español qué significa esto y qué debo hacer? Trabajé en construcción por 2 años antes de que me despidieron. Mi ID.me está verificado pero no entiendo por qué sigue pendiente mi reclamo. ¿Cuánto tiempo normalmente toma? Necesito este dinero para mi renta del próximo mes. ¡Gracias por cualquier ayuda!
Join the conversation
Update? Were you able to reach someone? I've been in a similar situation (though I speak English) and wondering if you got it resolved.
¡Actualización! Usé Claimyr esta mañana y después de 35 minutos pude hablar con un agente. Pedí un intérprete y me conectaron con uno en unos minutos. Resulta que mi empleador sí está disputando mi reclamo diciendo que renuncié voluntariamente. El agente me dijo que debo esperar una cita telefónica para una entrevista de "fact-finding" en las próximas 2 semanas. Me recomendaron reunir cualquier evidencia que demuestre que fui despedido. ¡Gracias a todos por su ayuda!
¡Excelente noticia! Consejos para tu entrevista de fact-finding: 1. Prepárate para explicar exactamente cómo terminó tu empleo 2. Ten todos tus documentos organizados y listos 3. Mantén la calma y sé específico con fechas y eventos 4. Si tu empleador miente, simplemente explica la verdad y proporciona tu evidencia 5. Después de la entrevista, verifica tu cuenta de CONNECT diariamente para ver la determinación Si por alguna razón te niegan los beneficios, tendrás derecho a presentar una apelación. ¡Buena suerte!
Muchísimas gracias por estos consejos tan útiles. Ya estoy organizando mis mensajes de texto y le pedí a un compañero que escriba una carta confirmando que fuimos despedidos el mismo día por falta de trabajo. ¡Espero que todo salga bien!
Join the conversation
am i the only 1 confused by all the different unemployment terms?? whats the difference between benefit year ending vs exhausting benefits vs extensions??? i thought i had until december but now im worried
It can definitely be confusing! Here's a quick explanation: - Benefit Year: This is the 12-month period that begins when you first file your claim. Your claim ends when this year is over (like OP's ending on July 31st). - Exhausting Benefits: This means you've used all the weeks of benefits you were eligible for within your benefit year. In Florida, that's typically up to 12 weeks of regular benefits (or up to 23 weeks if state unemployment is high). - Extensions: These are additional weeks of benefits that might be available after you exhaust your regular benefits but before your benefit year ends. Extensions usually only exist during special circumstances (like during the pandemic) and require federal or state authorization. If your claim started in December of last year, your benefit year would end in December 2025, so you still have time left in your benefit year. But you should check how many weeks of benefits you were initially approved for to see if you might exhaust those weeks before December.
Update: I finally got through to DEO this morning after trying for 3 hours! The agent confirmed there's no automatic extension after July 31st. She said I need to wait until my benefit year officially ends, then file a completely new application. She also checked my work history and said I probably won't qualify for a new claim because I haven't earned enough in my base period. She suggested applying for other assistance programs through ACCESS Florida in the meantime. Not the news I was hoping for, but at least I know where I stand now.
That's exactly what happened to me! The whole system is designed to cut people off even when they're still struggling. Make sure you apply for food assistance ASAP because that takes forever to process too!
I'm sorry to hear that. Definitely follow up with CareerSource like I mentioned. Also check with your county's Community Action Agency - they sometimes have emergency assistance for rent and utilities that can help bridge the gap.
Join the conversation
@OP - were you able to get through to DEO yet? Any updates on your situation?
I tried the Claimyr service you recommended yesterday and actually got through to someone! The first agent couldn't help much but transferred me to a supervisor who said my employer DID respond but there was a discrepancy in my employment dates. They're expediting my adjudication now and said I should be able to claim all my back weeks within 3-5 business days. I'm cautiously optimistic but at least I know what's happening now. Will update when I (hopefully) get paid!
Let us know if you finally get paid!! fingers crossed for you!!
Update: My CONNECT account was just updated this morning! The pending issue is gone, all my weeks are available to claim, and my monetary determination shows eligible! Going to claim all my back weeks right now. Thanks everyone for your help!
Join the conversation
Just to follow up on what others have said - when you do the Combined Wage Claim, you should be prepared for your claim to take 4-6 weeks to process instead of the usual 2-3 weeks. However, once approved, you will receive all back payments from your filing date (minus the one-week waiting period Florida has). Also, make sure you continue to log in to CONNECT and claim your weeks every two weeks even while waiting for the determination. If you don't claim your weeks on time, you could lose those benefits even if your claim is eventually approved. One last tip: keep checking your CONNECT inbox regularly for any requests for additional information. They often set short deadlines to respond to these requests (sometimes as little as 7 days), and missing them can result in denial.
Thanks for the additional info. I'll make sure to keep claiming weeks and check my CONNECT inbox regularly. It sounds like I should prepare financially for at least 1-2 months without unemployment benefits while they process everything. Not what I was hoping for, but at least I know what to expect now.
My neighbor just went through this same situation. She moved from Texas for a job that ended after 2 months. She did get approved but it took almost 8 weeks! The good news is she got all the back pay. Hang in there!
That's reassuring to hear a success story! 8 weeks is a long time, but at least there's hope it will work out eventually. Thanks for sharing.
Join the conversation
UPDATE: I finally got through! For anyone with the same problem - I used the 7:29am trick mentioned above AND called on Tuesday instead of Monday (which seems less busy). Was on hold for 45 minutes but finally spoke to someone who reset my two-factor authentication and connected it to my new phone number. All fixed now and I was able to claim my weeks that were pending! Thanks everyone for your help!
Great news! Glad you got it resolved. Don't forget to set up your work search record for the weeks you're claiming. DEO has been doing more random audits of work search activities lately.
thanks for updating us! good to know the 7:29 trick actually works
Join the conversation
Has anyone tried the "Speak to an Agent" feature on CONNECT? I've been using that instead of calling and usually get a callback within 3-4 hours. The agents seem to have the same abilities as the phone agents. I used it yesterday to check my escalation status (I'm Tier 2 also) and scheduled another callback for next Wednesday to push for Tier 3. Seems more efficient than sitting on hold for hours.
I tried that feature 3 times and never got a callback. What time of day were you requesting the callback? Maybe I'm doing it at peak times or something.
my cousin works at a call center that takes DEO calls (not actual deo employees) & she says theres a huge differnce between what regular agents can do vs the real DEO people. regular agents can just put notes & check status but they cant acually FIX anything! you gotta get to a tier 2 agent who works for actual DEO to make changes
This is accurate. DEO uses external call centers for first-level support, but these agents have limited system access and training. When you call, you can specifically request a "DEO Merit Staff" agent if you have complex issues that need resolution. However, the wait for these agents is typically much longer, sometimes 1-2 hours versus 30-45 minutes for regular agents.
Ivanna St. Pierre
UPDATE: IT WORKED! It was actually a combination of things. I shortened all my text fields like @helpful_user suggested, switched to Firefox like @quicktip said, AND I found that one of my employer phone numbers had parentheses around the area code which apparently was causing issues. After fixing all that, it finally submitted! Now I'm just praying my claim doesn't get stuck in adjudication forever. Thanks everyone for your help!
0 coins
Elin Robinson
•Great news! Just a heads up, make sure you start completing your work search requirements right away (5 activities per week) and claiming your weeks on time. The CONNECT system won't remind you when it's time to claim, and missing weeks can cause all sorts of problems. Put reminders on your calendar now!
0 coins
Isaiah Cross
I bet the problem is your last employer info. My brother had the same issue and it turned out he needed to use the LEGAL company name (like "Walmart Stores East, LP" instead of just "Walmart"). Try looking at your W-2 or paystub for the exact legal name of your last employer. The system tries to match it with their records.
0 coins
Beth Ford
•This is an excellent point. The DEO system cross-references employer names with their database, and if you use a common name instead of the legal entity name, it can cause validation errors without clearly telling you that's the problem.
0 coins