DEO identity verification loop nightmare - verified with ID.me twice but system still says unverified

I went through something similar back in January. The issue is there's a disconnect between the ID.me system and DEO's internal verification system. The only way I finally got it resolved was by speaking to a specific department called the "Identity Verification Unit" which isn't the same as regular DEO agents. You need to specifically ask for that department when you call. Try calling right when they open at 7:30 AM - that's when I had the best luck getting through. Also, make sure he has his claimant ID, the last 4 of his SSN, and the ID.me confirmation emails ready when he calls. If that doesn't work, try emailing DEO.Verify@deo.myflorida.com with all the verification evidence. Put "URGENT: ID.me Verification Loop" in the subject line.

OMG THIS VERIFICATION THING IS THE WORST!!! I had the EXACT same problem in february!!!1! Verified on id.me THREE SEPARATE TIMES and the stupid DEO system still said i wasnt verified. I called and called and emailed and nothign worked. its like they WANT us to give up on getting benefits we deserve!!!

After fighting with this for weeks, I used Claimyr to get through to a DEO agent. They have a service that calls DEO for you and gets you in the callback queue so you don't have to keep redialing and waiting on hold. Cost me a few bucks but saved hours of frustration. The agent I spoke with was able to manually verify my identity in the system. Check out their video to see how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

This is a known issue with DEO's system right now. ID.me integration problems have been affecting thousands of claimants since they updated their verification system in February 2025. Key things to know: 1. You need a TIER 2 agent who has access to the identity verification module in CONNECT. Regular agents can't help with this. 2. The verification queue is separate from regular adjudication. When you call, immediately say "I need help with ID.me verification that's stuck in pending status despite successful verification." 3. If calling doesn't work, you can try contacting your state representative's office. They have special DEO liaisons who can escalate these issues. 4. Make sure all documents used for ID.me verification exactly match what's on his unemployment application (middle initials, suffix, etc). Even minor discrepancies can trigger the verification loop. 5. Double check that the email address used for ID.me matches what's in his CONNECT account.

have you tried the FB group "Florida Unemployment Issues"? theres admins there who used to work for DEO and they help people get unstuck with verification problems. might be worth joining and asking there too

I actually just got through this exact situation last week! What finally worked was contacting my state senator's office. I filled out their constituent services form online explaining the ID.me verification loop, and they have liaisons who work directly with DEO. Within 3 days, someone from DEO called me, manually verified my identity in their system, and released all my held payments. Try finding your local state rep or senator and reaching out to their office!

i think DEO is doing this on purpose to save money... they make the verification impossible to complete and then deny benefits when u cant verify... its been happening to everyone i know who filed recently

Update on the ID.me verification issues: DEO released a statement yesterday acknowledging the verification transfer problems. They've created a new dedicated email address specifically for claimants caught in the verification loop: ID.VerificationFix@deo.myflorida.com When emailing, include: 1. Full name as it appears on your claim 2. Claimant ID number 3. Last 4 of SSN 4. Screenshots of successful ID.me verification 5. Date of your original claim filing In the subject line put "ID.me Verification Transfer Issue - [Your Claimant ID]" They're promising 5-7 business day resolution through this new process.

I'm going through this exact same nightmare right now! Filed my claim in early March and despite verifying with ID.me successfully (got the confirmation email and everything), my CONNECT account still shows "identity not verified" and all my weekly claims are stuck on hold. I've been calling DEO for weeks but can never get through to anyone who can actually help. The regular customer service agents just keep telling me to "wait for the system to update" but it's been over a month now! Reading through these comments is giving me some hope though. I'm going to try calling at 7:30 AM tomorrow and specifically ask for the Identity Verification Unit like @Liam McConnell suggested. I'm also going to email that new address @Fatima Al-Maktoum mentioned - ID.VerificationFix@deo.myflorida.com. This whole situation is beyond frustrating. We shouldn't have to jump through so many hoops just to get benefits we're entitled to. Fingers crossed one of these strategies works because I'm running out of options (and money)!

I'm dealing with this exact same ID.me verification nightmare right now! Filed my claim in February and have been stuck in this loop for over 6 weeks. What's really frustrating is that I can see my successful ID.me verification in their system, but CONNECT still shows "pending verification" and won't release any payments. I've tried calling dozens of times but keep getting disconnected or transferred to agents who say they can't access the verification system. Based on all the great advice in this thread, I'm going to try a multi-pronged approach: 1. Call at 7:30 AM sharp tomorrow and specifically ask for the Identity Verification Unit 2. Email the new address ID.VerificationFix@deo.myflorida.com with all my verification screenshots 3. Contact my state representative's office through their constituent services form 4. Join that Facebook group "Florida Unemployment Issues" for additional support It's ridiculous that we have to become experts in navigating DEO's broken system just to get benefits we're legally entitled to. Thank you everyone for sharing your experiences and solutions - this thread is more helpful than anything I've gotten from DEO directly! Will definitely update once I try these strategies. Fingers crossed something breaks through this verification hell!