ID.me verification keeps failing for husband's EDD claim - how long for video call?

OMG same thing happened to my bf last month!!! The pictures have to be PERFECT or it rejects them. No shadows, no glare, nothing. So annoying!

The wait time for ID.me video calls is currently running about 5-7 business days based on what I've seen from others in the community. Unfortunately, you can't go to an EDD office for ID.me verification - they're separate systems. ID.me is a third-party verification service that EDD contracts with, not part of EDD itself. A few tips that might help: 1. Make sure the address on all documents exactly matches what's on the EDD application (even small differences can cause rejection) 2. Try using different documents if possible (social security card, birth certificate) 3. Make sure you're using the correct email that's registered with the EDD account 4. Try a different browser or device for uploading If you've already been placed in the video call queue, unfortunately you just have to wait. They'll send an email when it's your turn.

i had the EXACT same problem!!! waited 9 days for a video call and then the call dropped halfway through and had to start all over again. the whole system is designed to make us give up i swear

Have you tried using Claimyr to get through to an EDD rep? They won't solve the ID.me issue directly, but they can often provide status updates on your claim and sometimes expedite things. I was stuck in verification hell for weeks until I used them to get through to a tier 2 rep who could actually see what was happening with my claim. Their site is claimyr.com and they have a demo video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km At least talking to a real person at EDD might give you some peace of mind about where things stand while waiting for the ID.me video call.

I work at a career center and see this ALL THE TIME. The ID.me system is incredibly picky. One thing nobody mentioned - if your husband has a credit freeze with any of the credit bureaus, that will cause automatic rejection no matter how perfect your documents are. They run a soft credit check as part of verification. Also, to directly answer your question about EDD offices - you CAN go to an America's Job Center in person for general EDD help, but they don't handle ID.me verification directly. They might be able to help with other aspects of the claim though. Regarding the video call wait times, they fluctuate based on volume. Right now they're running about a week, but it can be longer. Make sure your husband keeps his phone nearby and notifications on - they'll only try to reach him once or twice before putting him back in the queue.

My bf got through after like 10 days. The video call was actually super quick once it happened - like 5 mins. But yeah the waiting SUCKED.

I've helped numerous clients with ID.me issues, and there are a few important things to know: 1. The credit freeze issue mentioned above is 100% accurate - it's one of the most common reasons for rejection even with perfect documents 2. The name on your documents must EXACTLY match what's on the EDD application (including middle names/initials) 3. The video verification typically takes 4-10 days currently, but they're understaffed and it can take longer 4. You cannot use a PO box address for ID.me verification 5. Sometimes documents get rejected because of invisible watermarks or security features that interfere with their scanning system 6. Once verified with ID.me, it can take an additional 48-72 hours for that verification to transmit to EDD systems One workaround: if your husband hasn't already created his own ID.me account separate from the EDD process, sometimes that helps. Go directly to ID.me (not through EDD), create and verify an account there first, then use that to log into EDD.

the whole system is a JOKE!!! ive been dealing with edd for 3 months now. first the id.me thing then they said i had to do a phone interview which got rescheduled TWICE and now im in some penalty week thing that nobody can explain to me. they just want us to give up

UPDATE: We got through!!! Turns out it WAS the credit freeze causing the problem. We temporarily lifted it with all three bureaus yesterday morning, and within hours got an email from ID.me saying we could try again. Submitted the exact same documents as before and it went through immediately! For anyone else struggling with this: CHECK YOUR CREDIT FREEZES! Thank you all for the help and suggestions. Now fingers crossed the actual EDD claim processes without more issues...

Wow, this is such valuable information! I'm bookmarking this thread because the credit freeze issue is something I never would have thought of. It's crazy that ID.me doesn't give you a clear error message about that - they just keep rejecting your documents and make you think it's a photo quality issue. Really glad you got it sorted out @Diego Castillo and thanks to everyone who shared their experiences and tips. This community is so helpful for navigating all these EDD headaches!

This entire thread should be pinned or made into a FAQ! The credit freeze issue is such a game changer - I bet thousands of people are getting stuck on ID.me verification without realizing this could be the culprit. I work in financial services and see credit freezes all the time, but I never connected the dots that they could interfere with identity verification for government benefits. One additional tip for anyone reading: when you lift your credit freeze, you might want to set it to automatically re-freeze after 30 days rather than doing it permanently. Most credit bureaus let you do temporary lifts, which gives you the security benefits while allowing things like ID.me verification to work. Also, if you're still having issues even after lifting freezes, sometimes the problem is that you have different variations of your name across different systems (like "Robert" vs "Bob" or including/excluding middle initials). Make sure everything matches exactly what's on your EDD application. Great job troubleshooting this @Diego Castillo - your persistence paid off!

Just wanted to add another perspective as someone who went through this exact same situation a few months ago. The credit freeze issue is absolutely real and such a hidden problem! But I also discovered that if you have any kind of identity monitoring service (like through your bank or credit card company), those can sometimes interfere too because they put alerts on your credit file. One more thing that helped me - after lifting the credit freeze, I waited about 24 hours before trying ID.me again. Apparently it can take time for the freeze lift to propagate through all the systems they check against. I was so eager to try immediately after lifting it that I got rejected again, which was super discouraging. Also, pro tip: screenshot everything during the verification process! If something goes wrong during the video call or the system glitches, having screenshots of your progress can help when you contact support. The ID.me customer service is actually pretty helpful once you can get through to them (unlike EDD lol). Hope this helps anyone else dealing with this nightmare! The system is definitely designed to be frustrating, but persistence really does pay off.