EDD denied UI claim saying missing documents when we uploaded everything - appeal or call?

Unfortunately, once you receive a formal denial letter, you pretty much have to file an appeal. The denial automatically closes the claim in their system, and regular phone reps can't override that decision. You'll need to complete the appeal form (DE 1000M) explaining exactly what happened with the document uploads and the conversation with the EDD rep. Include copies of the original documents and any confirmation numbers/emails. FYI - The appeal needs to be filed within 30 days of the date on the determination notice. Don't miss this deadline or you'll have to start completely over.

omg this EXACT thing hapened to my boyfriend last yr!!! the stupid system kept rejecting his docs too and then they denied him even after he talked to someone who said it was fixed. so annoying!! he ended up having to appeal and it took like 10 weeks to get fixed but he did get backpay at least

Actually you might be able to get this fixed faster by phone! I had a similar issue with my identity docs being rejected (though I never got verbal confirmation like your husband did). What worked for me was specifically asking for a Tier 2 specialist when I finally got through to EDD. Regular reps can't help with document verification problems, but Tier 2 specialists sometimes can, even after you get a denial letter. The key is actually getting through to someone, which is nearly impossible these days. After wasting days trying, I used this service called Claimyr (claimyr.com) and got through in about 20 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km It's worth a shot before going through the whole appeal process, especially since you have that confirmation from the previous rep as evidence.

File the appeal ASAP regardless of whether you try calling again! The 30 day deadline is strict and you don't want to miss it. My sister works for EDD (not in claims though) and she says the ID verification system has been glitchy since they upgraded in January. Lot of legitimate documents getting flagged.

I went through this exact nightmare in March. Here's what you need to do: 1. File the appeal immediately using the DE 1000M form. You can download it from the EDD website or pick one up at an America's Job Center. I recommend mailing it with delivery confirmation so you have proof they received it. 2. While waiting for the appeal, call and specifically request to speak with an ID Verification Specialist (not just any Tier 2 rep). Explain that you have documentation proving the documents were submitted and accepted. If the rep confirms they can see the documents in the system, ask them to make detailed notes in your file for the appeal judge to review. 3. Keep certifying for benefits each week even though they'll show as disqualified. If you win your appeal, you'll get backpay for those weeks, but only if you certified. 4. Gather any evidence of the previous call where the rep confirmed receipt - date/time of call, any confirmation numbers, names of reps you spoke with. In my case, I was able to get it resolved before my appeal hearing because I finally reached someone who could see the documents were actually in the system but had been incorrectly flagged as insufficient. They overrode the denial and my claim was reactivated within a week.

Why are people saying to file an appeal?? Just reapply! My cousin had the same problem and he just started a new application and it worked fine the second time. Appeals take forever and you're just stuck in the system.

I am sooooo sorry your dealing with this!!! The exact same thing happen to me back in February. I uploaded my passport and bank statement THREE times and kept getting rejection emails saying they couldn't verify my identity. It's absolutely ridiculous!!! I ended up filing an appeal AND calling every single day. After two weeks of calling I finally got through to a woman who was super nice and actually looked at my file. She said she could see all three of my upload attempts in the system and that the documents were perfectly fine but something in there system had flagged them as "unreadable" even though they weren't. She was able to override the system and approve my identity verification on the spot! My appeal hearing got cancelled automatically after that and I started receiving benefits about 5 days later, including all the backpay I was owed. DON'T GIVE UP!!! The system is broken but there are some helpful people at EDD if you can actually reach them!

The EDD is completely INCOMPETENT. This happened to me twice in the past year. They are deliberately making the system complicated to deny legitimate claims. I bet they have quotas for how many claims they need to deny to save the state money. It's a disgrace how they treat people who are just trying to get the benefits they paid into the system for years.

Just checking in - have you made any progress with this situation yet? Remember to still certify for benefits every two weeks even while this is being resolved!

This is so encouraging to hear! I'm dealing with a very similar situation right now - my claim was denied for "missing documents" even though I uploaded everything and got confirmation they were received. Reading through all these responses has been incredibly helpful, especially knowing about Tier 2 specialists and the importance of filing an appeal immediately just in case. @Liam Brown - really hoping the review process works out for you and your husband! Please keep us updated on how it goes. It's reassuring to know that some people at EDD can actually see when the system makes these errors and fix them. For anyone else dealing with this nightmare - it sounds like the key steps are: 1) File the appeal within 30 days no matter what, 2) Keep calling and specifically ask for Tier 2/ID verification specialists, 3) Keep certifying weekly, and 4) Don't give up! The system is clearly broken but there are some helpful people who can override these technical errors if you can reach them.

Hey @Liam Brown - I'm really glad to see you were able to get through to a Tier 2 specialist! That's exactly what I was hoping would happen when I suggested trying that route. The fact that they could see the documents were correctly uploaded but flagged in error is so frustrating, but at least now you have someone working on fixing it. The 7-10 business day review timeline that @Elijah Jackson mentioned is pretty accurate from what I've seen. Since you already filed the appeal as backup, you're in a really good position either way. If the review doesn't work out for some reason, you'll still have your appeal hearing scheduled. Keep us posted on how the review goes! Stories like yours really help other people who are dealing with the same broken system. It's proof that persistence pays off and that there ARE people at EDD who can actually fix these technical errors when you can reach the right department. Fingers crossed you'll have good news soon and can put this whole nightmare behind you!

I'm so sorry you're going through this - the EDD document verification system is absolutely awful right now! I went through something very similar last year where my documents kept getting rejected even though they were crystal clear. One thing that helped me was taking screenshots of EVERYTHING - the upload confirmations, any error messages, confirmation numbers from calls, etc. When I finally got through to someone who could help, having all that documentation made it much easier to prove the system had made an error. Also, when you do get through to EDD (whether through regular calling or that Claimyr service others mentioned), ask the rep to put detailed notes in your file about what happened. Something like "Documents uploaded successfully on [date] but incorrectly flagged by system - claimant has confirmation from previous rep that docs were accepted." This creates a paper trail that appeal judges and other specialists can reference. The good news is that once someone with the right access looks at your case, these technical errors are usually pretty obvious to fix. It's just a matter of reaching the right person who can actually do something about it. Don't give up!