EDD denied my claim after address verification arrived one day late - need appeal help
I'm seriously freaking out right now. EDD sent me an address verification letter that I received on 3/28/25. The letter was dated 3/22/25 and stated I needed to respond by 3/31/25. I immediately gathered my proof of address (utility bill) and copy of my driver's license, then sent everything through USPS certified mail on 3/29/25. According to tracking, my documents were delivered to EDD on 4/2/25. Today I opened a disqualification notice dated 4/1/25 stating my claim was denied because I 'failed to provide requested information.' But my documents arrived literally ONE DAY after they made their decision! I've been laid off from my restaurant management job for almost a month and desperately need these benefits. Has anyone dealt with this timing nightmare before? Can I appeal this decision? Will they even look at my documents since they technically arrived, just late? I'm so confused and stressed right now.
20 comments
Isaac Wright
You definitely need to appeal this decision ASAP. EDD gives you 30 days from the date on the disqualification notice to file your appeal. Make sure to include copies of your certified mail receipt showing when you sent it and the tracking info showing they received your documents. I had almost the same thing happen when they requested income verification. The key is to file that appeal quickly and clearly explain the timeline in your appeal letter. Given that you were only one day late and you have proof you made a good faith effort to comply within their timeframe, you have a decent chance of winning your appeal.
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Yara Campbell
•Thank you so much! Do I need to mail in the appeal or can I do it online? And do I need to include anything else besides the tracking info and a letter explaining what happened?
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Maya Diaz
omg this happens to so many ppl!! the edd is soooo strict with their dates its ridiculos. my roomate got his claim denied to and it wasnt even his fault the mail was slow. u need 2 appeal RIGHT AWAY dont wait even a day
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Yara Campbell
•That's what I'm going to do. It's just so frustrating because I sent it with plenty of time! I didn't know the mail would be delayed 😥
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Tami Morgan
You should file an appeal using the DE 1000M form. The easiest way is to do it online through your UI Online account. Go to the 'More Services' menu and look for 'Appeal Disqualification'. Upload your evidence showing the certified mail receipt with the date you sent it and the delivery confirmation. Since you were only one day outside their window and have proof you made a reasonable effort to comply in time, you have a good case. While you're waiting for the appeal process, continue to certify for benefits every two weeks! Many people forget to do this, but it's important so that if your appeal is successful, you'll get paid for those weeks without further delay.
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Yara Campbell
•This is super helpful, thank you! I didn't know I should keep certifying during the appeal. Question - will they schedule an interview or hearing for the appeal? I'm not sure what to expect.
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Rami Samuels
The same exact thing happened to me but with wage verification!!! EDD is THE WORST with these tight deadlines but then they take FOREVER to process anything on their end. Such a double standard. 😡
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Haley Bennett
Has anyone tried calling EDD to explain the situation before going through the whole appeal process? Sometimes if you get the right person they can fix these things on the spot without making you wait for an appeal hearing. I spent 3 days trying to get through to them when I had an issue with my certification dates. Unfortunately the phones are always jammed.
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Douglas Foster
•After struggling to reach EDD for weeks with the same issue, I found Claimyr (claimyr.com) and was connected to an agent in under 30 minutes! Totally worth it when you're dealing with time-sensitive issues like this. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep was able to see that my documents had arrived and noted it in my file before I even had to go through the appeal process. Saved me months of waiting!
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Nina Chan
your gonna need to file appeal and keep certifiying like others said. but also sometimes EDD will still LOOK at your docments even if they already denied you. my boyfriend had this happen but then like 2 weeks after he got denied they randomly approved him anyway cuz they finally looked at his stuff. so maybe just wait a bit before u do all the appeal stuff?
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Tami Morgan
•I wouldn't recommend waiting. The 30-day appeal deadline is strict, and if they don't automatically reverse the decision, you could lose your right to appeal. It's better to start the appeal process now - you can always withdraw it if EDD fixes the issue on their own.
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Maya Diaz
did u try ID.me too? sometimes they make u verify both address AND identity. the whole system is so confusing
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Yara Campbell
•The letter specifically just asked for address verification and DL copy, nothing about ID.me. But I did complete ID.me when I first filed my claim about a month ago. That part went smoothly at least!
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Isaac Wright
Just an update on what to expect with the appeal process since you asked: after you submit your appeal, you'll eventually get a hearing date scheduled with an Administrative Law Judge. These are currently taking 2-3 months to schedule. The hearing will likely be via phone. You'll present your case, explain the timeline, and show your evidence about mailing the documents. In the meantime, I also strongly recommend trying to reach EDD directly as another commenter suggested. Sometimes they can resolve these issues without going through the full appeal process, especially when it's a clear timing issue like yours with evidence the documents were sent promptly.
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Yara Campbell
•2-3 MONTHS?! I can't wait that long! I'm definitely going to try reaching EDD directly first. Thank you for explaining the process though. At least now I know what I'm facing if I can't get through to anyone.
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Rami Samuels
This is why I always send EVERYTHING to EDD at least a week before the deadline. Their system is broken. When they mail something on the 22nd that you don't get until the 28th, then expect it back by the 31st... it's almost like they WANT people to miss deadlines! 🤬
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Tami Morgan
One more important tip - when you file your appeal, use very specific language. Explain that you made a good faith effort to comply with their timeframe, sent the documents via certified mail (include the receipt number), and that the one-day delay was outside your control. Also state that you provided exactly what was requested - proof of address and driver's license copy. Be factual and avoid emotional language in your appeal letter. And while appealing, if you use the Claimyr service someone mentioned to actually reach an EDD representative, ask them specifically to add notes to your file that your documents were received and should be reviewed despite being slightly late. Having those notes in your file can help during the appeal process.
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Yara Campbell
•This is really helpful advice. I'll make sure to be very specific and factual in my appeal letter. I'm going to try reaching them by phone first, and if that doesn't work, I'll file the appeal right away. Thanks so much!
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Haley Bennett
Just wondering - did your certification weeks switch to "Disqualified" status in your UI Online account too? Or are they still showing as "Pending"? Sometimes you can tell if EDD is still processing something on their end by checking this.
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Yara Campbell
•They all say "Disqualified" now, which is what made me check my mail more carefully and find the denial letter. Before that they were in "Pending" status for almost 3 weeks.
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