DEO keeps hanging up when I call - what's the trick to actually reach a human?

This is unfortunately standard operating procedure with DEO lately. Their phone system automatically disconnects callers when they have too many people in queue. I had the exact same issue when my claim went into adjudication last month. What worked for me was using Claimyr.com - it's a service that basically keeps dialing for you until it gets through to a real person at DEO. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. It got me through to an agent in about 45 minutes when I'd been trying unsuccessfully for weeks on my own.

Really? I've never heard of this before. Is it legit? I'm desperate at this point so I'll try anything but I'm also worried about getting scammed.

THEY ALL DO THIS!!! The entire system is designed to frustrate people until they give up. I spent TWO MONTHS trying to reach someone about my locked account last year. The trick that finally worked for me was emailing Commissioner's.Office@deo.myflorida.com with

I tried that email approach and got nothing back. It's like they just ignore whatever they want. DEO is the worst run govt agency I've ever dealt with.

hey have u tried the website chat? sometimes its faster then calling

I didn't even know there was a chat option! Where exactly do I find that on the CONNECT site? I've been all over it and didn't see any chat feature.

As someone who used to work with the DEO system, let me explain what's happening. Their phone system has capacity limits, and when they reach them, new calls get that automatic disconnect. The best times to call are Tuesday-Thursday between 8:15-8:45am or 4:15-4:45pm. Avoid Mondays and Fridays completely as those are their highest volume days. \n\nAlso, when your benefits stop suddenly, it's typically for one of these reasons:\n1. Your claim weeks weren't properly claimed\n2. Your work search requirements weren't met (5 activities per week)\n3. There's an identity verification issue\n4. Your account has a pending adjudication issue\n\nCheck your CONNECT inbox for any messages requiring a response. If nothing's there, you definitely need to speak with an agent. The email method mentioned above can work, but include your full name, claimant ID, last 4 of SSN, and a clear description of the issue.

Thank you for such a detailed response! I've checked CONNECT and there's no messages or alerts showing up, which is why I'm so confused. I've been claiming my weeks regularly with all 5 work searches. I'll try calling during those specific time windows tomorrow. If that doesn't work, I'll try both the email and that Claimyr service. At this point I just need to speak to SOMEONE.

My sister had the same issue last month when they randomly stopped her payments. She said she kept hitting 2 and then 4 in the phone menu instead of whatever the normal options are and somehow that got her to a different department who then transferred her to the right place. worth trying maybe?

LOL that's not how their phone system works AT ALL. There's no magic button combination that gets you through. If there was don't you think everyone would be using it? The system is BROKEN BY DESIGN.

Just following up - were you able to get through using any of the methods suggested here? The sudden benefit stoppage without notification is unfortunately common and can be caused by various flags in the system. Did you have any employer contacts recently that might have triggered an issue?

Update: I tried the specific call times suggested above for two days with no luck. Finally used the Claimyr service yesterday and got through to someone in about an hour! Turns out they had an \

Im having the exact same problem right now! Been calling for 2 weeks and cant get anything but hangups. My account says \

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anyone else notice how its always right after u claim weeks that u need to talk to someone? its like they know ur desperate an thats when they make sure no one answers lol

100% THIS!!!! They do it deliberately I'm convinced. Same thing happened to me three times in a row. The whole system is rigged against us.