Can't reach Florida Unemployment? Claimyr connects you to a live DEO agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the DEO
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the DEO drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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If your backdating request gets denied, remember you have appeal rights. The appeal must be filed within 20 days of the determination date. On appeal, you'll want to focus specifically on why your reason meets Florida's definition of "good cause" rather than just repeating the same information. Also, for anyone else reading this - the best practice is ALWAYS to file immediately when you become unemployed, even if you think you'll find work quickly. You can always close your claim if you find work right away, but you can't easily get those weeks back if you delay filing.
Thank you for the advice! I definitely learned my lesson about filing right away. I just assumed the unemployment system would be more understanding about backdating, especially since I was legitimately unemployed during that time.
my brother got backdated but he had to prove he couldnt access connect cuz of his internet being down for 3 weeks after that hurricane in march... he had letters from the internet company and everything
That's a perfect example of what qualifies as "good cause" - a documented technical issue or disaster that prevented filing. Much stronger than just waiting to file.
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UPDATE: Finally got everything sorted! For anyone with the same problem in the future: 1. CareerSource visit with all my docs was the key - they have a direct line to DEO security team 2. Had to fill out 3 different forms and get one notarized ($10 at UPS Store) 3. They put a security hold on my account within 24 hours to stop payments 4. Took 9 days total to get full access back 5. They're reissuing the payment that went to the wrong account but said it might take up to 3 weeks Thank you everyone for your help! Special thanks to whoever suggested the Claimyr service - that's the only way I actually got through to a human being at DEO.
Great to hear you got it resolved! Just a tip for ongoing security - enable all available security features in your CONNECT account and consider using a password manager to create unique passwords for every site you use. Also, check if your email address has been in any data breaches at haveibeenpwned.com - this might explain how your information was compromised.
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Contacting state rep got my boyfriend's DEO claim paid after 3 months stuck - share your success stories
After watching my boyfriend struggle with his DEO claim for over 3 months, I wanted to share what FINALLY worked for us. He applied back in June 2025 and his claim just sat there with 'pending adjudication' status. He called constantly, waited on hold for hours, and sent emails that never got responses. After uploading the same documents multiple times and completing ID.me verification twice, we were desperate. I suggested he contact our state representative through the Florida House website, and wow - it actually worked! Within 10 days of contacting them, his claim was processed and he received payment for all 14 weeks he'd been waiting on. Has anyone else had success using state representatives to push DEO claims through? Any other tactics that worked when nothing else did? I'm building a list of strategies for friends who are still stuck in the system.
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ok but that website doesn't work it just goes to a map that doesnt load for me..can someone just tell me how to find my rep??
You can also find your state representative by going to https://www.flsenate.gov/Senators/Find and entering your address. This should work even if the House website map is having issues. If both sites are down, you can call the Florida Legislature's Office at 850-488-4371 and they can look up your rep based on your address.
so after reading this thread i finally got the courage to contact my state senator instead of my rep (who ignored me). sent an email yesterday and his office already called me this morning!! they said they're sending an inquiry to their DEO contact person today. will update if anything happens but im actually hopeful for the first time in months!! my claim has been stuck since july so fingers crossed this works!!!!
That's fantastic! Please do update us and let us know if it works. I really hope they can get your claim sorted out quickly!
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I've been trying to call DEO for 2 days straight about a similar issue and can't get through. Just constant busy signals or it hangs up after the automated message. Has anyone found a way to actually speak to a human being there??
After 3 weeks of trying to reach DEO with no success, I used Claimyr (claimyr.com) and got through to an agent in about 30 minutes. They have a system that keeps calling DEO until they get through, then connects you. There's a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with was actually really helpful and explained exactly what documentation I needed to submit for my PUA verification issue. Saved me from having to guess what they wanted.
Thank you all for the advice! I logged into CONNECT and found the fact-finding questionnaire about 2020 employment verification. I'm gathering all the documents I can find - my mother's death certificate, hospice paperwork, some emails about job applications, and I'm writing a detailed statement explaining everything. I'll also check out Claimyr to try reaching an agent directly. I'm still really worried, but at least I have a plan now. I'll update once I hear back from DEO after submitting everything.
Great plan! One more tip: Take screenshots of EVERYTHING you submit through CONNECT, including confirmation pages showing successful uploads. The system sometimes "loses" documents, and having proof of what you submitted and when can be crucial if you need to appeal later. Also print copies of any determination letters for your records. Good luck - hoping they resolve this smoothly for you!
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btw when mine finally showed up after the crash it was under a weird tab i never noticed before. something like "continued claims" or "redeterminations" - not the regular place. so check ALL the tabs when u log in
UPDATE: I finally got through to DEO after using that Claimyr service someone mentioned. The agent confirmed my application DID go through despite the crash! She said it was flagged for "manual review" because the system crashed during submission, but all my information was saved. It should be processed within 5-7 business days. For anyone else having this issue - definitely try to speak with an agent rather than just waiting and hoping. Such a relief to know I don't have to start over!
That's such good news! I'm glad you finally got an answer. I'm definitely going to be careful when I do mine next week!
Good to hear, but ridiculous you had to use a third-party service just to get basic information about YOUR OWN CLAIM from a government agency! The whole system needs to be overhauled.
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UPDATE: Just got off the phone with DEO (thanks to those who suggested different ways to get through). The agent I spoke with confirmed they're starting to process the payments next week, but they'll be distributed in three separate $300 payments, probably a few days apart. She said everyone should have all three payments by October 5th at the latest. She also mentioned that people who were on PUA with less than $100 benefits won't be eligible, which is terrible for gig workers and self-employed people who are getting the minimum PUA amount. Still frustrating that it's not a lump sum, but at least there's a timeline now.
thanks for sharing the update 👍 good to know when to expect it
That timeline helps a lot! Was worried about my electric bill. Did they say if we need to do anything special to get these payments, or will they just automatically show up if we qualify?
For those needing clarification on eligibility: To receive the LWA $300 supplement, you must: 1. Have been eligible for regular unemployment (UI), PUA, or PEUC during the weeks beginning August 1, 8, and 15, 2025 2. Be receiving at least $100 per week in benefits 3. Be unemployed or partially unemployed due to COVID-19 disruptions The LWA payments are subject to federal income tax but not state tax. They should appear in your CONNECT account payment history once processed, though they may show up under a different category than your regular benefits. Based on my experience with previous supplemental payments, they'll likely appear in your account 1-2 business days before hitting your bank account or Way2Go card.
This is super helpful, thanks! One quick question - what about people who were eligible during those weeks but have since returned to work? Will they still get the retroactive payments?
Yes, if you were eligible during those specific weeks (Aug 1-15), you should receive the payments even if you've returned to work since then. The eligibility is based on your status during those three weeks, not your current status.
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Wait am I supposed to be claiming at specific times? I usually just do mine whenever during the day and haven't had this happen. Is there a schedule for when the system goes down?
CONNECT goes down for maintenance every night from 8pm to 7am, and also all day on many state holidays. It's mentioned on the login page, but easy to miss if you're not looking for it. They also sometimes have unscheduled maintenance that can happen during weekdays without warning.
UPDATE: Logged in this morning and thankfully most of my info was saved! Only had to re-enter my last work search activity. The system really should warn users that it starts shutting down early though. Thanks everyone for your help and suggestions!
You got lucky this time! Mine was completely erased when this happened to me in March. Glad it worked out though!
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Has anyone checked if the DEO Connect app sends reminders? I've been using it instead of the website and it seems to work better plus I think it notifies you when it's time to claim weeks but im not 100% sure
wait theres an app????
Yeah there is! Search for FL CONNECT in your app store. It doesn't have all the features of the website but it does the basic stuff and seems to be more reliable for some things.
UPDATE: You guys are not going to believe this! I checked CONNECT this morning and the missed weeks actually showed up for claiming! I didn't have to call anyone. Maybe the system just needed 24 hours after reactivation to process everything? Whatever happened, I'm just relieved I can claim those weeks. Thanks for all the advice everyone!
That's great news! As I mentioned, sometimes the system will process the reactivation and still allow the missed weeks if it's within a reasonable timeframe. Make sure you complete those claims immediately before anything changes in the system. And definitely set reminders for your future claiming weeks!
OMG this gives me hope!!! Just reactivated mine yesterday so maybe tomorrow my missed weeks will show up too!!! 🙏🙏🙏
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Ava Williams
my nieghbor works for deo and says they never check if u actually claim until somebody complains lol the whole thing is just computers
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Connor O'Neill
•That's not true at all. They have a whole department that reviews claims.
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Zainab Ibrahim
Quick update on my situation that might help you - after I got through to DEO using that service I mentioned, the agent told me something interesting. Apparently sometimes if you claim your weeks but close the browser before seeing the final confirmation page, the system doesn't record it properly even though it seems like you completed everything. They said always wait to see the final confirmation page that shows the exact weeks you claimed and the payment amount. Just sharing in case it helps anyone else!
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Sofia Gomez
•That's actually really helpful info! I sometimes have to use my phone when my laptop isn't working, and the mobile site is terrible. It's entirely possible something didn't process correctly even though I thought I finished everything. I'm going to mention this possibility in my appeal.
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