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ESD benefit denial - need help with appeal process ASAP

I just got my determination letter last week saying I'm disqualified for UI benefits. Something about 'voluntarily leaving suitable work without good cause' which is NOT true - I was basically forced to quit after they cut my hours to almost nothing! I filed an appeal online yesterday but I'm freaking out because rent is due in 2 weeks. Is there anyone I can actually talk to at ESD about my appeal? I've called like 15 times and just get the automated system. Do I need to hire a lawyer for the appeal hearing? This is my first time dealing with unemployment and I'm completely lost.

Luca Esposito

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You don't need a lawyer, but you do need to prepare thoroughly for your appeal hearing. For 'voluntary quit' cases, you'll need to prove that you had good cause to leave your job. Document everything - emails about hour reductions, pay stubs showing the decrease, any communications with your employer. The hearing will be scheduled within 3-4 weeks typically, and you'll get instructions by mail. As for speaking with someone at ESD directly about your appeal - that's extremely difficult right now. The appeals unit is separate from regular ESD staff, and they won't discuss the details of a pending appeal over the phone anyway.

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Zara Ahmed

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Thanks for the advice! Do you know if I need to keep filing weekly claims while waiting for the appeal? I don't want to mess anything up even more than it already is.

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Nia Thompson

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ya gotta keep filing ur weekly claims even when appealing!!! dont miss a single week or youll lose those weeks forever even if u win ur appeal later

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Zara Ahmed

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Omg thank you!! I had no idea, I would have totally stopped filing. Appreciate it!

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Mateo Rodriguez

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I was in almost the exact same situation last year - employer cut my hours from 40 to 12 and claimed I 'voluntarily quit' when I couldn't survive on that. The appeal process is actually pretty straightforward but FRUSTRATING because you can't talk to anyone directly beforehand. Here's what helped me win my appeal: 1. I tracked down all my timesheets showing the hour reduction 2. I found emails where I asked my boss for more hours 3. I calculated how much my income dropped (67% in my case) and showed it wasn't livable The judge was actually pretty fair and I won. BUT it took almost 7 weeks from filing the appeal to getting my hearing date, and another 2 weeks for the decision. Then another week for the money to actually come through. Have you tried using Claimyr to get through to ESD? It's the only way I could actually talk to a real person. The website is claimyr.com and they have a video demo here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. They can't change the appeal process, but they can at least confirm your appeal was received and answer basic questions.

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GalaxyGuardian

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Are they legit? Seems sketchy paying some third party just to talk to ESD 🤔

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Mateo Rodriguez

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Totally get your concern. I was skeptical too but they basically just place calls for you until they get through, then connect you. Saved me days of redial hell. But yeah, it's ridiculous we even need services like this to begin with.

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Aisha Abdullah

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NOBODY AT ESD HELPS WITH APPEALS!!!! I tried for WEEKS to get someone on the phone about MY appeal last month. Complete waste of time!!! The appeal goes straight to the Office of Administrative Hearings (OAH) not ESD. They are different agencies!!!! ESD staff will just tell you to wait for your hearing notice from OAH. The ONLY thing that helped me was printing out the LAW about constructive discharge (WAC 192-150-XXX something) and bringing it to my hearing to prove my hours cut was basically the same as being fired. Look up the EXACT rules about hour reductions.

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Ethan Wilson

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This is mostly accurate. Appeals are handled by OAH, but ESD claims agents can still provide some clarification on the initial determination and explain what documentation might be helpful for your appeal. The specific regulation you're referring to is likely WAC 192-150-120, which covers substantial involuntary deterioration of working conditions. A reduction in hours by 25% or more can qualify as good cause for voluntary leaving.

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Yuki Tanaka

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good luck with the appeal my friend...the system is rigged against us workers...i had to appeal twice and wait 4 months to get my money...meanwhile how we supposed to pay bills????

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Zara Ahmed

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4 MONTHS?? Oh no... I can't wait that long. Did you do anything special for your second appeal that helped win it?

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Ethan Wilson

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Make sure you're extremely specific about your hours reduction during your appeal hearing. For a voluntary quit due to hours reduction to be considered having "good cause," you typically need to show: 1. Your hours were reduced by 25% or more 2. The reduction resulted in a significant impact on your earnings 3. You made reasonable efforts to preserve your employment The administrative law judge will focus heavily on these three factors. Document exactly what your regular hours were before the reduction (pay stubs, schedules, etc.), what they were reduced to, and calculate the percentage change. Also gather evidence of any attempts you made to resolve the issue with your employer before leaving. And yes, absolutely continue filing weekly claims while your appeal is pending. If you win, you'll only be paid for weeks properly claimed.

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Luca Esposito

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This is excellent advice. I'd add that you should review the specific disqualification reason on your determination letter carefully. The judge can only consider the specific issue cited in the determination - if it's solely about voluntary quit without good cause, focus entirely on proving the good cause element. Don't get sidetracked with other issues during the hearing.

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Mateo Rodriguez

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Also important - you'll get a packet in the mail with instructions for your phone hearing. READ IT CAREFULLY! There's a deadline to submit any documents you want the judge to consider - usually 1 week before the hearing. If you miss that deadline, the judge might not look at your evidence.

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Zara Ahmed

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Thanks so much! I'll watch for that packet. Do they email it too or just regular mail? My apartment complex sometimes mixes up our mail.

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Nia Thompson

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they only send it by regular mail!! check ur mailbox everyday!! and make sure ESD has ur current address

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Zara Ahmed

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Will do! I double checked my address in the system yesterday so hopefully it's correct.

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Ethan Wilson

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One more important tip: During your hearing, be concise and stick to facts rather than emotions. I understand this is a stressful situation, but administrative law judges respond best to clear timelines and specific evidence. Prepare notes beforehand with dates, percentages, and key points you want to make. The hearings typically last 30-45 minutes, and you want to make sure you cover all your essential points. Also, if your former employer participates in the hearing, remain professional regardless of what they say. Arguing or showing anger can undermine your case.

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Zara Ahmed

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This is really helpful advice. I tend to get emotional when I'm stressed so I'll definitely prepare notes ahead of time. Should I mention that my boss had been trying to push me out for months before cutting my hours?

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Ethan Wilson

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Yes, if you believe there was a pattern of your employer trying to force you to quit, that's relevant to your case. However, focus on specific actions they took rather than just your impression of their intent. Did they make negative comments about your performance only after you requested time off? Did they suddenly change your schedule to hours they knew would conflict with your childcare or education? Those kinds of specific details are much more persuasive than general statements about feeling pushed out.

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Zara Ahmed

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Got it. I do have text messages where my manager said they were 'restructuring' but only my hours were cut, no one else's. I'll make sure to have those ready.

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