Disqualified for my ESD user ID? No appeal option showing & fax not working

This sounds like a technical glitch to me, not an actual disqualification reason. "User login ID" isn't a valid disqualification reason under ESD rules. Disqualifications are tied to eligibility issues like job separation, availability for work, refusing suitable work, etc. A few things to try: 1. Call the technical support line directly (not the claims line): 855-682-0785 2. Ask them specifically about the missing disqualification letters and appeal link 3. If you can't reach them, try submitting a secure message through your eServices account explaining the issue 4. Also check your spam/junk folder for any ESD notices Do NOT create a new account or try to file a new claim as that could cause more problems. This definitely sounds like a technical issue rather than a legitimate disqualification.

omg the SAME THING happened to me last month!!! they told me my user ID was "compromised" or something and locked my whole account. took me WEEKS to get it sorted and they never even explained what happened. ESD is such a mess right now

There's actually a specific process for this issue. I used to work at WorkSource and saw this occasionally. When they say "user ID" they usually mean there's a mismatch between your SAW account information and your ESD profile information. Most common causes: - Your name format is different (middle initial in one but not the other) - Your SSN was entered incorrectly somewhere - You accidentally created two SAW accounts - Your birthdate is formatted differently in the systems You need to speak with an actual Identity Management specialist at ESD, not regular claims agents. Call the main line at 8AM sharp when they open and immediately ask for an ID Management specialist - don't let them transfer you to general claims.

I had a similar issue where I couldn't appeal because no disqualification letter was showing in my eServices account. After 2 weeks of trying to call with no success, I used Claimyr to get through to ESD and got it resolved in one call. You can see how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The rep told me it was a system glitch where the letter generated in their system but never populated to my online account. They manually triggered the letter to appear, and then I could appeal right away. Might be worth trying their service since it sounds like you have a similar technical glitch.

hate to tell u this but im pretty sure "user ID problem" is code for they think ur committing fraud. my cousin got told the same thing and it was because someone else tried filing using her SSN so the system flagged BOTH accounts. took her forever to prove she was the real person.

I work with ESD claims routinely and can confirm that appeals MUST be submitted within 30 days of a disqualification notice, even if you can't see the notice in your online account. You have two emergency options: 1. Mail a paper appeal form to: Employment Security Department, PO Box 19019, Olympia, WA 98507-0019 2. Email your appeal to: esdgpappeals@esd.wa.gov Be sure to include: - Full name - Last 4 of SSN - Claimant ID (if you know it) - Contact information - Statement that you're appealing a disqualification you were informed about by phone - Request for copies of all disqualification notices Document everything - dates of calls, names of representatives, copies of all documents you send. You'll need this timeline if your appeal is initially rejected for being "late.

ESD is a complete JOKE!! They're probably just making up reasons to deny people's claims now. I was told THREE different conflicting things by THREE different agents last year. Nobody knows what they're doing there!!!

Just a quick update - I checked with a contact at WorkSource about this "user ID disqualification" issue, and there's been a known bug in the system affecting some claims filed since January 2025. Essentially, if you created your SAW account on the same day you filed your initial claim, a data syncing error can occur that incorrectly flags the account. The fix usually requires an Identity Management specialist to manually match your records, but getting through to one is the challenge. If you do manage to reach ESD, specifically ask them to check for "SAW account synchronization issues" and request an IM specialist review.

dont forget to keep filing ur weekly claims even while all this mess is happening!!! if u stop filing weekly claims u might lose benefits for those weeks even if they fix the ID problem later