ESD website immediately logs me out + disqualified claim with no explanation letter

The same timeout thing happened to me! Turns out I needed to update my browser. Try using Microsoft Edge or Firefox instead of Chrome if that's what you're using. For the disqualification, you should've definitely gotten a letter. Sometimes they mail it instead of sending it electronically, so check your mailbox carefully. Mine got mixed in with junk mail once and I almost threw it away.

The timeout issue is widespread right now. ESD is doing system updates through June 15, 2025. They posted about it on their maintenance page but didn't make it very visible. For your disqualification, there are several possible reasons: 1. Identity verification issues 2. Work search requirements not met 3. Availability questions on weekly claims 4. Separation issue with employer (even if they didn't contest) You need to speak with an ESD agent directly. Try calling at exactly 7:59am - right before they open. Keep redialing if necessary. Request a formal determination letter if you haven't received one, as you'll need this to file an appeal. You have 30 days from the disqualification date to appeal.

SAME EXACT PROBLEM HERE!! Been trying for a week to log in and keeps timing out. Called SAW help desk 9 times and they just say "high call volume" and hang up! ESD is THE WORST. I bet they're doing this on purpose to reduce claims. For your disqualification - did you miss answering any weekly claim questions? They disqualified me once because I accidentally clicked "no" on being available for work. Had to appeal and took 8 WEEKS to get paid!!!!

i had thesame thing happen to me but it was because i forgot to do my job search activities for 2 weeks. they don't always send the letters right away mine took like 3 weeks to come after i was already disqualified. check your address on file is correct

After dealing with ESD for years (unfortunately), I can tell you the timeout issue is definitely their system maintenance - it should be resolved by next week according to their schedule. For the disqualification without notice, this happens more often than it should. Most likely causes: 1. Identity verification flags in their system 2. Ex-employer provided late information 3. System glitch (yes, this happens) You absolutely need to talk to a claims specialist, not just the frontline reps. I had a similar situation last year and discovered it was because my identity verification documents hadn't been processed even though I'd submitted them. I finally got through to ESD using Claimyr (claimyr.com) - they basically call ESD for you and connect you when they get through. Saved me days of redial hell. There's a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 When you do get through, specifically ask for a copy of your determination letter to be resent AND ask them to check your identity verification status. Also get the exact date of disqualification so you know your appeal deadline.

When you say disqualified, is it just one week or your entire claim? Big difference. If it's just one week, probably missed job search or availability question. If entire claim disqualified, could be employer dispute despite what they told you (they sometimes say different things to ESD than to employees) or identity issues.

I had the log out issue too, but it's working today! Try again and see if they fixed it. For the disqualification, you need to call right at 8:00am, and KEEP CALLING. It's frustrating, but I finally got through after 36 calls (yes, I counted). Ask them to email you the determination letter immediately while on the phone. If they can't resolve it during the call, request to be transferred to a claims specialist or adjudicator. There should be an appeal option somewhere in your eServices account too - look for it and file an appeal even without the letter. The appeal deadline is strict, so don't wait for the letter if you can't get it quickly. Just explain in your appeal that you never received notification of the reason for disqualification. Good luck! The system is maddening but don't give up.

my cousins friend works at esd and she said they're having MAJOR computer problems this month. like their whole system is being updated or something. that's probably why your getting kicked out AND why your claim shows wrong info. id wait til next week before panicking maybe

I just got off the phone with ESD (used that Claimyr service I mentioned earlier - got through in about 20 minutes instead of days of calling). The rep confirmed they're having serious system issues right now that are affecting both the timeout problems AND claim statuses showing incorrectly for some people. The rep suggested taking screenshots of any error messages, and if your claim status suddenly changed without notification, they recommended checking again in 3-5 business days once their system update is complete. However, they also said if you're approaching the 30-day appeal window, you should file an appeal anyway just to protect your rights. Thought I'd share this update since it might help others with similar issues!