Identity verification stuck in ESD adjudication for 2 months - 7 payments missed!

omg this exact same thing happened to me back in november!!! my claim status was stuck in adjudcation for identity verification for like 6 weeks and i couldn't get thru on phones either. it's so frustrtaing!!! i finally got someone to look at my stuff but only after my state representative got involved. i emailed my district rep and told them i was about to be evicted and they contacted ESD directly. my claim was fixed within 3 days after that. might be worth trying???

The ID verification issues are unfortunately very common with ESD right now. They implemented a new verification system in late 2024 that's been causing these exact problems. Here's what I recommend: 1. Continue filing your weekly claims (which you're doing - good) 2. Try calling precisely at 7:59am right before they open at 8:00am 3. Make sure your uploaded documents meet these requirements: - Color images (not black and white) - All four corners visible - No glare or shadows - File size under 3MB but resolution at least 300dpi Sometimes the documents get rejected for technical reasons but the system doesn't tell you. It might be worth uploading them again with these specifications. Also, check your spam folder daily - ESD sometimes sends verification emails that get filtered.

lol good luck getting ESD to do ANYTHING!! ive been dealing with them for months and they are useless!!! they will make u jump through 100 hoops and then still deny u for no reason. the system is designed to make people give up!!! they dont care about helping regular people AT ALL.

I went through this exact situation in January. The identity verification adjudication can be very frustrating and time-consuming. Here's what worked for me: I used a service called Claimyr (claimyr.com) to get through to an ESD agent on the phone. They basically hold your place in line so you don't have to keep redialing. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once I got through to a live person, they were actually very helpful. The agent could see my documents in the system and manually approved my identity verification while I was on the phone. All my pending payments were released within 48 hours. Before that, I was waiting for almost 6 weeks with no response. Sometimes you just need to talk to a human to get these things resolved.

have u tried going to worksource? sometimes the ppl there can help u with esd stuff or at least give u better advice than the website. my cousin got his claim fixed by talking to someone at the worksource office in auburn.

The identity verification backlog is a known issue with ESD. I've found that sending a secure message through eServices using very specific language can sometimes escalate your case. Try sending a message with the subject line "Hardship Request - Identity Verification Adjudication" and in the body mention: 1. The exact date you submitted your documents 2. List specifically which documents you provided 3. State clearly that you're experiencing financial hardship due to the delay 4. Request expedited processing due to financial hardship I've also had success calling the Technical Support line (855-682-0785) rather than the main claims line. They technically can't help with claim issues, but sometimes they'll transfer you directly to an adjudicator if you explain your situation. Lastly, if you're eligible for a Hardship Adjudication Waiver due to housing or food insecurity, explicitly request that in your message.

Wait did you move recently? My cousin had the same problem and it turned out his address didn't match on all his documents cuz he moved. ESD is super picky about that stuff. Might be worth checking.

I want to follow up on my earlier comment. If you've been waiting 7+ weeks for ID verification, you should absolutely request an escalation. Contact your state legislative district's representatives - both your House reps and Senator. You can find them here: https://app.leg.wa.gov/districtfinder/ Send them all an email explaining your situation, including: - Your full name - Your claim ID number - Date you applied - Date you submitted ID documents - Brief description of your financial situation Legislative inquiries typically get fast-tracked at ESD. I've seen cases resolved within 1-2 business days after a legislator's office gets involved. Also, make sure to include in your weekly claims that you're actively looking for work and completing at least 3 job search activities each week. That will prevent any additional issues once your ID verification is resolved.