ESD account locked out - no PIN received and zero phone support

This exact thing happened to me last month. The mobile PIN system is completely broken right now - I waited 3 hours for a PIN that never came. Here's what finally worked for me: 1. Clear your browser cache and cookies completely 2. Try using a different browser altogether (Firefox worked when Chrome failed for me) 3. Make sure you're logging into SAW (SecureAccess Washington) first, not directly to ESD 4. If you have ANY special characters in your password, try resetting it to something simpler Also, don't keep trying multiple times in one day - that just extends the lockout period. Wait the full 24 hours before attempting again.

the esd website is garbage!!! been dealing with this for 2+ years. they NEVER pick up phones and the website breaks every other week. good luck getting anyone to help u

I had the exact same issue last week and freaked out because my rent was due. Have you tried accessing the site during off-hours? I found that logging in at like 5:30am worked when afternoon attempts failed. Their servers must get overloaded during peak hours. Also, I don't know if this matters, but my account locked after using autofill for my password. When I manually typed everything it finally worked.

I actually found a service called Claimyr that helped me get through to an ESD agent when I was in a similar situation. I was skeptical at first, but they got me connected to an actual person at ESD in about 20 minutes when I'd been trying for days on my own. They have a video demo of how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent I spoke with was able to unlock my account immediately. Apparently there's been a recent system update that's causing these login issues for a lot of people. The website is claimyr.com if you want to check it out.

Hi there, just to clarify some technical aspects of what might be happening: 1. The ESD system interfaces with SecureAccess Washington (SAW), so login problems can originate in either system 2. Account lockouts typically happen after 5 failed attempts and release automatically after 24 hours 3. The mobile verification system requires your phone number to be already registered in your profile - it won't work with a new number 4. If you're approaching claim deadline, you can request a deadline extension if your inability to file was due to technical issues on their end As a backup option, you can also file your weekly claim by phone using the automated system at 800-318-6022. You won't need to log in online for that.

this happened to me back in january and i just gave up after two weeks of trying. reapplied and started my claim over. total nightmare. sometimes i think they do this on purpose to save money by making it so hard people quit trying

Update on current ESD login issues: There's an official notice on the ESD website now about intermittent login problems affecting some accounts. They're working on it, but no estimated fix date has been provided. In the meantime, if you absolutely can't get in and need to file your weekly claim, you can request a backdate for your weekly claim by calling and leaving a message explaining the technical issues prevented timely filing. Be sure to document all your attempts to log in (screenshots of error messages with dates/times) as evidence if needed later.

Success!! I just got back into my account! For anyone with similar problems, here's what worked: 1. Waited full 24 hours after lockout 2. Used Firefox instead of Chrome 3. Cleared ALL browser data 4. Logged into SAW first (secureaccess.wa.gov) 5. Typed password manually instead of autofill Thank you everyone for the suggestions. Now I can finally file my weekly claim!