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My brother works for a restaurant and had same problm with tips getting stolen but he just quit instead of getting fired. ESD denied him because quitting is different I guess? So maybe youre in a better position since they fired you. But I think its crazy how long they make people wait while bills still need to be paid! The whole system is messed up if you ask me.
You're right that quitting vs. being fired makes a big difference in UI claims. When you quit, you must prove you had "good cause" to leave, which has a higher burden of proof. When you're fired, the employer must prove "misconduct" to deny benefits. That's why being fired (for reasons other than misconduct) generally puts claimants in a better position than quitting.
Has ANYONE from ESD actually contacted you yet for your side of the story??? I'm on week 6 now of adjudication and literally no one has called me or sent me any messages asking for my version of events. How are they even making decisions if they don't talk to both sides?!?
If they haven't contacted you after 6 weeks, you should definitely be proactive. Log into your eServices account and look for the "upload documents" option. You can submit a written statement explaining your side along with any supporting evidence. Also, there's a secure message feature in eServices where you can ask about the status of your adjudication. Sometimes claims get stuck and a message can help move it forward.
UPDATE: Finally managed to speak with an ESD agent! Turns out this was exactly what someone mentioned above - they were counting my final paycheck + vacation payout as "unreported earnings" even though I DID report it. The agent found my original reports and has submitted a correction to remove the overpayment completely. She said the system sometimes flags these automatically during audits and human review is needed to fix it. Such a relief! She also said they're sending these waiver emails proactively when their system detects possible errors like this. Thanks everyone for the help and advice!
That's great news! Make sure you get a confirmation in writing (either email or in your eServices account) that the overpayment has been removed. Screenshot or save it for your records in case this ever comes up again. Glad it worked out!
I went through the EXACT same thing in July. Claim stuck for almost 7 weeks. What finally worked was contacting my state representative (like someone else mentioned). But what I learned afterward was that my claim was flagged for identity verification and they never sent me the notice! So check your spam folder AND your physical mail. Sometimes they send letters but not notices in the portal. So frustrating. Hang in there.
I've been checking mail obsessively and spam folder too. Nothing from them requesting anything else. I'm going to try Claimyr today to see if I can actually talk to someone, and also email my legislators. Will update if anything changes!
Just checking back - any updates? Were you able to reach anyone at ESD or get help from your legislators?
Yes!! Finally got some movement! I used that Claimyr service and actually got through to someone at ESD within an hour. Turns out my former employer disputed my claim saying I quit (I didn't - it was a layoff). The agent expedited my case since I explained my financial situation. Got approved yesterday and backpay should arrive next week. SUCH a relief. Thanks everyone for the suggestions!
Has anyone tried going to WorkSource in person? I heard from a friend that sometimes the WorkSource staff can see what's happening with your claim and might be able to make internal calls to ESD on your behalf. Worth a shot maybe?
This is hit or miss. Some WorkSource offices have dedicated ESD staff who can help, others don't. Call your local WorkSource office first and specifically ask if they have any ESD specialists on site before making the trip. The Vancouver and Tacoma WorkSource offices definitely have ESD staff, but smaller offices may not.
UPDATE: I want to thank everyone for their helpful suggestions! I ended up doing several things: 1) Emailed my state rep with specific details about my claim, 2) Used Claimyr to finally reach an ESD agent who escalated my claim when I explained my financial hardship, and 3) Discovered and completed a hidden task in my online account. Not sure which one did the trick, but my adjudication was completed yesterday and benefits are being deposited tomorrow! Don't give up hope if you're stuck in adjudication - being persistent and trying multiple approaches really does help.
Tony Brooks
my cousins friend works at esd and she said they're having MAJOR computer problems this month. like their whole system is being updated or something. that's probably why your getting kicked out AND why your claim shows wrong info. id wait til next week before panicking maybe
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Owen Jenkins
•Thanks for the insider info! That's actually a bit reassuring. Maybe the disqualification is just a glitch from their system issues. I'll keep trying to reach someone but won't completely panic yet.
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Julia Hall
I just got off the phone with ESD (used that Claimyr service I mentioned earlier - got through in about 20 minutes instead of days of calling). The rep confirmed they're having serious system issues right now that are affecting both the timeout problems AND claim statuses showing incorrectly for some people. The rep suggested taking screenshots of any error messages, and if your claim status suddenly changed without notification, they recommended checking again in 3-5 business days once their system update is complete. However, they also said if you're approaching the 30-day appeal window, you should file an appeal anyway just to protect your rights. Thought I'd share this update since it might help others with similar issues!
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Owen Jenkins
•Thank you SO MUCH for reporting back with this info! That actually makes me feel a lot better. I just took screenshots of the disqualification status. Still couldn't get in today without timing out, but I'll keep trying periodically. If I still can't access anything by Monday, I'll try that Claimyr service. Thanks again!!
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