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THE WHOLE SYSTEM IS RIGGED AGAINST US!!! I've been saying this for YEARS!!! They DELIBERATELY make it impossible to reach them and they DELIBERATELY use these old "issues" to deny benefits so they don't have to pay out!!! It's all about protecting their precious trust fund and making claimants suffer. I bet they have performance metrics for adjusters based on how many claims they DENY rather than approve!!
Do you really think it's intentional? I mean that's scary if true. I've been trying to get through for weeks and starting to feel like they're ignoring me on purpose...
While ESD definitely has serious system and process problems, there's no evidence of intentional claim suppression. The real issue is that their technology infrastructure dates back to the 1980s with layers of patches and workarounds added over decades. The legislature hasn't funded a complete system overhaul that's desperately needed. The current system was designed for traditional employment patterns, not the modern workforce with multiple jobs, gig work, etc. That's what causes most of these problems, not malicious intent.
UPDATE: Called my state representative's office today and they're collecting similar stories about ESD system problems to present at the next workforce committee meeting. If you've experienced similar issues with old claims affecting new ones, send your story to your rep! Maybe if enough of us complain, they'll finally update their systems.
my cousin works for esd (not in claims tho) and she says they have MASSIVE backlog still from all the system updates they did in January. like thousands of claims just sitting in queues. its not just you!!
Update on my earlier advice: After you contact your state representatives, make sure you sign a privacy release form they'll send you. They can't intervene with ESD on your behalf without this authorization. Also, when you speak with the Governor's office again, ask specifically for a "direct escalation to adjudication supervisor review" - this specific language sometimes triggers a different process than a standard escalation. Lastly, continue filing your weekly claims without fail. When your adjudication is eventually resolved (and it will be), you'll only be paid for weeks you properly certified.
When I was struggling with similar concerns last year, I found that the ESD website has a section where they post official announcements about program changes. Nothing showing there about benefit reductions. My claim was stuck pending for weeks though and I couldn't get answers until I finally got through to an actual person. If you're having trouble reaching ESD by phone, try claimyr.com - they helped me get through when I kept getting busy signals for days. There's a video demo at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 that shows how it works.
I tried Claimyr after seeing your earlier comment and got through to ESD in about 30 mins! The agent was able to see that my adjudication was actually complete but the system hadn't updated my dashboard. My payment should be released next week! Wish I'd known about this service 7 weeks ago...
One important detail to understand: Unemployment benefits have two components - the state base program (stable, funded by employer taxes) and potential federal extensions (which do come and go with legislation). Right now, we're only operating under the base state program since all pandemic extensions ended. This base program has been remarkably consistent for decades, with only minor tweaks. Your current benefits come from the stable state program, not the more volatile federal extensions.
Oliver Zimmermann
Just to provide some additional information: When you're partially employed, you can earn up to 1/3 of your weekly benefit amount without any reduction in benefits. Beyond that, each dollar reduces your benefit by about 75 cents. For example: - If your WBA is $675 - You can earn up to $225 (1/3 of $675) with no reduction - Since you earned $178, which is less than $225, you should actually receive your full benefit amount of $675 Make sure you continue completing your job search requirements each week until you're working full-time (defined as 35+ hours per week or earning more than your weekly benefit amount).
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Paolo Ricci
•That's not correct for Washington state. Washington doesn't have the 1/3 earnings disregard that some other states have. In WA, any earnings reduce your benefit by 75% of what you earned. The ESD handbook is clear on this point.
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Oliver Zimmermann
•You're absolutely right - I was thinking of Oregon's system. Thanks for the correction! Washington does indeed deduct 75% of ALL earnings from the weekly benefit amount without any initial earnings disregard. Sorry for the confusion!
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Keisha Williams
Update: Got my payment today! They took off $133.50 from my regular benefit amount, exactly like @practical_solution said. So the 75% formula is correct. Thanks everyone for your help!
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