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Someone posted about this on reddit too - they said ESD is SUPER picky about the photos. Like all 4 corners of each document have to be visible and they need to see your face clearly holding them. Its stupid but after you get it right they process things pretty fast.
UPDATE: I finally got this sorted! For anyone dealing with the same issue - I ended up using my bank statement (which worked fine) and had my daughter take the photo while I held everything up. They approved my verification in 4 days. What a relief! Thanks to everyone who offered advice.
I had this same problem for 5 weeks back in January. Turned out there was a flag on my account because my previous employer contested my claim but ESD never sent me any notification. The only way I found out was by finally getting through to someone on the phone. Once I talked to them, they moved my case to adjudication and I eventually got backpay for all the weeks, but it took almost 2 months total. Did you check your spam folder? Sometimes their emails end up there. Also, did you verify your identity through ID.me? That's another common holdup.
UPDATE: I finally got through to ESD this morning! Used the Claimyr service that someone recommended above and it worked great. Turns out there was an employer response issue that never showed up in my online account. They've now moved my claim to adjudication and said I should see some movement within 1-2 weeks. The agent also approved provisional payments while they review my case, so I should get some money by next week. Thank you to everyone who helped!
Since you're in a financial bind while waiting, have you looked into: 1. Requesting hardship assistance through DSHS? 2. Applying for temporary assistance programs like TANF if you have children? 3. Food benefits through Basic Food/SNAP? 4. Local community emergency assistance funds? Many people don't realize there are bridge programs designed to help during gaps like this. While they won't replace full unemployment benefits, they can help keep you afloat during the waiting period.
THE MOST INFURIATING THING about this whole process is how they expect people to survive for MONTHS with no income while they take their sweet time making decisions!!! The system is DELIBERATELY slow to force people to give up and take any terrible job they can find. It's not right!!! And for everyone saying "just call ESD" - HAHAHA! What a joke. It's easier to get tickets to Taylor Swift than to talk to an actual human at ESD. I spent entire DAYS hitting redial.
ESD specialist here. One week is actually pretty early in the process to be concerned. The standard processing time for initial claims is currently 10-14 business days without any issues. If there are any discrepancies that require adjudication, it will take significantly longer. Continue filing your weekly claims on time while you wait. This is EXTREMELY important - if your initial claim is approved but you haven't been filing weekly claims, you won't receive benefits for those weeks. As for reaching an agent by phone, the official advice is to call during non-peak hours (typically Wednesday-Thursday afternoons), but in reality, the call volume is consistently high. The online message center in eServices is often more effective than calling, though responses can take 3-5 business days. One thing to check: make sure you've completed the ID verification process through ID.me if prompted. This is often a common holdup for new claims.
when i had a claim last year i couldn't reach anyone for weeks and then found out they needed some employer info that they never told me about!! my claim was just sitting there the whole time! so frustrating! i ended up having to go to the WorkSource center in person and got help that way after waiting for like 3 hours
Malik Robinson
Update: My payment just came through this morning (Thursday)! Looks like everyone was right about the holiday delay. Thanks for helping me not panic!
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Ravi Choudhury
•👍 glad it worked out
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Isabella Silva
FYI for anyone who finds this thread in the future - I've been on UI for about 5 months now, and I've noticed this pattern: If there's a Monday holiday: Payment usually arrives Thursday If there's a Friday holiday: Usually no delay Multi-day holiday periods (like Christmas/New Year): Can delay payments by 2-3 days Just sharing so others can plan ahead better than I did initially!
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Malik Robinson
•This is super helpful! I'm going to make a note of this for future reference. Thanks for taking the time to share your experience.
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