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My sister had this EXACT problem last month!!! The payment was late and then when she finally got through to someone they said there was a "system flag" on her account even though nothing showed up online. They had to manually remove it. You NEED to talk to an actual person. Keep calling!!!
Oh that's concerning. How long was her payment delayed before she got through to someone? I'm worried that if there's a flag on my account it won't resolve itself.
Just got off the phone with ESD (finally got through after calling at exactly 7:59am). The representative confirmed they're having both payment processing delays AND phone system problems. She said payments are taking up to 5 business days longer than usual for many claimants. For anyone else experiencing this: she recommended NOT calling multiple times as it's creating additional system load. Instead, check your eServices account daily for updates. If your payment doesn't arrive by next Tuesday, then you should call. The weird UW Library message is a known issue where their test system voice prompts are accidentally playing in the production phone system. They expect to have it fixed by Monday.
One other thing to check - make sure the IDs you uploaded are clearly legible. If they're blurry or have glare, the verification team might be struggling to read them. If you're worried about that, you can always upload them again (it won't hurt anything). Also, the ESD system actually places regular claims and ID verification in the same 'adjudication' category even though they're handled by different departments.
Update on my situation: I finally got through to ESD this morning after like 30 attempts calling. They said my ID verification was actually completed last week but the system hadn't updated! The agent manually released my payments. might be worth trying to call non-stop if you can.
The system updates dates all the time for no reason. My brother-in-law works at ESD and says half the time these updates don't mean anything. The computer just refreshes things on a schedule. But sometimes it does mean someone is looking at your claim. It's 50/50 really.
This is actually incorrect. While ESD's system does have automated updates, an adjudication date change specifically indicates that your claim has been assigned and scheduled for review. It's not a random refresh - it's tied to their workflow management system. Your brother-in-law might be referring to other status changes, but adjudication date updates are meaningful.
UPDATE: Just got a call from an adjudicator this morning! They only asked a few questions about my layoff, and I was able to email them my termination letter right away. They said everything looked good and my benefits should be processed within 48 hours. So the date change definitely meant something was happening! Thanks everyone for your help and advice.
That's awesome news! Thanks for updating us. I'm still waiting for my call, but your experience gives me hope. Did they call from a blocked number like someone mentioned?
one thing i havent seen mentioned here - if your contract has any kind of severance or final project payment coming later, make sure you report that correctly. i messed this up and ended up with an overpayment notice for $2,300 that im still paying back. if ur not sure how to report something call and ask first!!!!
One last piece of advice based on recent experience: When you file, be very careful about the "able and available" questions. ESD has been extra strict about this lately. If you say you're not available for full-time work for ANY reason (childcare issues, school schedule, transportation limitations, etc.) they'll likely deny your claim or at minimum send it to adjudication. Also, make sure you're checking your ESD account messages regularly after applying. Sometimes they request additional information with short deadlines, and if you miss those, your claim gets delayed substantially. I recommend checking daily until you're receiving payments reliably.
Anastasia Ivanova
Anyone else notice how they make these programs IMPOSSIBLE to find out about?? Almost like they don't want people to actually use them! My cousin works at ESD and even she says they don't advertise the good programs because they'd be overwhelmed with applications. The whole system is designed to be frustrating so people give up.
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Diego Flores
•I understand your frustration, but I think it's more about understaffing than deliberate gatekeeping. When I finally got into the Worker Retraining Program, the counselor told me they had only 3 people processing applications for the entire county. They're overwhelmed but the staff genuinely want to help - they just can't keep up with demand. That said, I agree they could do a MUCH better job making information about these programs accessible.
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Chloe Taylor
Thank you everyone for all this info! I had no idea there were so many programs available. I'm going to: 1. Try to get through to ESD directly about the CAT program 2. Make an appointment with WorkSource and specifically ask for an individual career counselor 3. Look into that Worker Retraining program since my factory skills aren't getting me anywhere I'll update this thread once I make some progress. Fingers crossed something works out because my savings are almost gone and I'm getting desperate.
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Sean Murphy
•That sounds like a solid plan. Be sure to document all your interactions (dates, names of who you spoke with, what was discussed). This will be helpful if you encounter any issues with your unemployment benefits while pursuing these programs. Good luck!
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