DEO changed my status to 'Eligibility Redetermined' but weeks showing 'Hold in Excess' - help with back pay?

congrats on getting to redetermined! ive been stuck in adjudication limbo for 11 weeks now lol

The 'Hold in Excess' status is actually somewhat positive - it means the system recognizes these weeks should be paid, but there's something triggering a manual review before releasing payment. In my experience (and I went through something similar in 2023), once you reach 'Eligibility Redetermined' status, the back pay usually processes within 10-14 business days. Regarding your benefit amount dropping - this could happen for a few reasons: 1. Your base period wages changed with the new determination 2. You may have hit your maximum benefit amount on your previous claim 3. They might have applied a different calculation method Definitely call to verify the calculation is correct. Check your monetary determination letter in your CONNECT inbox for details on how they calculated the $143.

HOLD IN EXCESS is DEO-speak for "we're going to make you wait forever." I had the same status for 4 MONTHS before anything happened!!! The system is designed to make us give up. DON'T TRUST when they tell you 10-14 days!!

I was in your exact situation back in January. Eligibility Redetermined with 20+ weeks on Hold in Excess. The trick that worked for me was getting through to a Tier 2 agent who could actually see what was holding things up and fix it. Regular agents were useless. After weeks of calling and getting disconnected, I used Claimyr (claimyr.com) to connect with DEO. They have this service that gets you through to an agent usually within an hour instead of calling hundreds of times. You can see how it works in their video demo: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through to a senior agent, they found that my account had a flag for "potential duplicate payments" that needed to be manually removed. Three days later all my back pay hit my account. Completely worth it after struggling for months.

The benefit amount change is concerning. When your status changed to 'Eligibility Redetermined,' they likely recalculated your benefits based on a different base period. This happens if: 1) You reapplied when you shouldn't have (common mistake) 2) Your claim lapsed and was reactivated with a new base period 3) You had a gap in claiming weeks For the 'Hold in Excess' weeks, you need to call and specifically request them to release your back payments. Important: Ask for a 'payment release request' to be submitted and get a confirmation number. Without this specific request, those weeks can remain on hold indefinitely even after redetermination. I process appeals for claimants, and this is unfortunately very common. The redetermination doesn't automatically trigger back payment processing.

Hey just a quick question...sorry to piggyback on your post but my situation is kind of similar. When you log into CONNECT, does it show all your weeks as "payable" even though they're on hold? Or do they say something else?

Yes, 'payment release request' is the specific term to use. Also ask them to check for any 'holds' on your account. There might be an ID verification or income verification hold that needs to be cleared. Regarding your weeks showing as 'Payable' with 'Hold in Excess' status - this actually confirms what I suspected. The system recognizes you're entitled to payment (hence 'Payable') but there's a systematic hold preventing disbursement. When you call, make sure to: 1. Get a confirmation number for your payment release request 2. Ask for the specific reason for the 'Hold in Excess' status 3. Request an estimated timeframe for processing 4. Ask them to explain why your benefit amount changed Document everything, including the agent's ID number and what they tell you. This information will be crucial if you need to follow up or file an appeal.

my cousin got backpay but it took like 2 months after status changed just fyi

you shouldnt of reapplied. thats probly why ur benefit amount is different now. thye look at different quarters for the calculation

Quick update to my earlier comment - I just checked my records, and when I had weeks in 'Hold in Excess' status last year, calling and specifically requesting a supervisor made a big difference. Regular agents often don't have the security clearance to release holds. Ask for a Tier 2 agent or supervisor who can specifically address 'Hold in Excess' status weeks. Also, if you can't find a new monetary determination letter in your CONNECT inbox, request that they send one while you're on the phone. That letter will explain exactly how your new weekly benefit amount was calculated. Without that document, you can't effectively challenge the amount if it's incorrect.

has anyone actually gotten through to DEO lately?? I've been trying for 3 weeks straight!!