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make sure u know ur benefit year end date too. u can see it in CONNECT. even if u have weeks left, once u hit that date u cant claim anymore. so if ur job doesnt work out and its after ur BYE date, u have to file a whole new claim.
Thank you everyone for all the helpful advice! Based on what you've all shared, I'm going to: 1. Keep claiming my weeks even after I start working 2. Report my gross earnings accurately for the days worked in each claim week 3. Take screenshots of everything I submit as proof 4. Continue this process for at least 2-3 weeks after my earnings exceed my benefit amount I really appreciate all the help - the DEO website doesn't explain this clearly at all!
The DEO system is such a JOKE!! First they can't handle regular volume of claims, now they're asking about jobs we might have IN THE FUTURE?? My tax dollars hard at work 🙄 I'm dealing with an "overpayment" issue right now which is a whole other nightmare.
UPDATE: I finally got this resolved! For anyone else stuck on this July 2025 question, here's what worked: I ended up using Claimyr to reach a DEO agent after trying everything else. Got connected to someone in about 30 minutes. The agent confirmed it's a known system error and manually overrode that section. My claim is now processing! She said they're working on a fix but it might not be deployed for weeks, so getting an agent to manually fix it is currently the fastest solution.
kinda related but has anyone else noticed that the CONNECT site is working better lately? it used to crash all the time for me but now i can actually log in without it timing out. at least ONE thing about florida unemployment isnt terrible lol
One more important thing - if you're on Extended Benefits or any special program (not regular Reemployment Assistance), double-check the specific requirements for your program. Some have different work search rules. You can see which program you're on in the "Program Type" field when you log into CONNECT.
I just completed my ID.me verification 3 days ago but my Florida CONNECT account is STILL showing as locked! I was so relieved when I got the email saying verification was successful, but when I tried logging in this morning - same error message saying my account access is restricted! I've tried calling the 1-833 number at least 15 times today but either get disconnected or sit on hold forever. Does anyone know a direct email or phone number that actually works? I'm missing my claim weeks and worried about my benefits being cut off if I can't access the system soon. I've already sent messages through the Contact Us form but no response after 3 days. Please help - my rent is due next week and I'm panicking!!
UPDATE: I just saw that DEO posted about this specific issue on their Twitter account yesterday. They acknowledged a backlog with ID.me verifications and said they're working through them manually. They're prioritizing accounts in order of verification completion date. They also said you can request expedited review if you have an imminent claim week deadline by calling 833-FL-APPLY and using option 5, then 7, then 2 to reach the ID verification team directly. They've apparently added more staff to handle these issues.
FINAL UPDATE: My account is finally unlocked! The phone option that @helpful_guidance suggested worked. I got through this morning, they confirmed they could see my ID.me verification was complete, and unlocked my account while I was on the phone. I was able to log in immediately after hanging up. For anyone else with this issue: 1. Call 833-FL-APPLY 2. Use option 5, then 7, then 2 3. Be prepared with your claimant ID and verification date Thank you everyone for all your help! This community is amazing.
I used that Claimyr service I mentioned earlier and finally got through to DEO this afternoon. Wanted to update you on what they told me. The agent said: 1. The email about September was a mass communication that doesn't apply to everyone 2. Your CONNECT account showing the July date is the accurate one 3. You need to submit a new application for the extension 4. If you qualify, it's usually processed within 5-7 business days The most important thing is that you need to call them to verify YOUR specific situation since everyone's claim is different. Hope this helps!
Thank you so much for coming back and updating us! I'm definitely going to try that service tomorrow if I can't get through on my own. Did they say anything about what qualifications are needed for the extension? I've been on UI for about 10 months total now (with some gaps where I had part-time work).
UPDATE: I finally got through to DEO this morning! For anyone else dealing with this issue, here's what I learned: 1. The email WAS confusing - the September date only applies if you qualify for the extension 2. I did need to complete a special fact-finding questionnaire that wasn't showing up in my CONNECT inbox 3. The agent manually added it to my account while I was on the phone 4. I have to submit it within 7 days 5. If approved, there shouldn't be any gap in payments The agent said they're getting flooded with calls about this same issue. Apparently the system was supposed to automatically add the questionnaire to eligible accounts, but there's been a technical glitch affecting some users. So glad I kept trying to reach them!
Thank you for sharing this update! This is extremely helpful information for others in the same situation. Make sure you complete that questionnaire ASAP and continue claiming your weeks as normal during the transition period. The questionnaire is the critical piece that determines your eligibility for the extension.
Yes, I did complete the ID.me verification right when I applied. It showed as completed in the system. I'm starting to think my best option is finding a way to speak with an actual person who can tell me what's going on.
I'd suggest trying one more approach - contact your state representative's office. They often have liaison staff who can escalate claims with DEO. Google "Florida state representative finder" and put in your address to find yours. Their constituent services can sometimes get answers when nothing else works. In the meantime, definitely try the email I suggested and keep claiming weeks. If you're truly in a financial emergency, mention that in your communication with the representative's office - they sometimes prioritize hardship cases.
I hadn't thought of contacting my state rep! That's a great idea. I'll look mine up today. Between that, the email suggestion, and trying to call again, hopefully something will work. I'm going to try everything at this point. Thank you all for the helpful suggestions!
To answer your follow-up question: Yes, you should report your severance on your biweekly claim forms for the weeks it's meant to cover. Even though you received it as a lump sum, DEO calculates it as if it were weekly income spread across 13 weeks. Regarding the adjudication - it could be for the severance issue alone, but it might also include verification of your reason for separation or other eligibility factors. Unfortunately, CONNECT doesn't always show the specific issues being reviewed. This is where speaking directly with a DEO agent would help clarify exactly what they're examining in your case.
ya'll making this more complicated than it is. they take ur severance, divide by ur weekly benefit amount, and that's how many weeks u gotta wait. just keep claiming every 2 weeks and when the severance period ends they'll start paying u automatically if everything else checks out. they don't actually need to talk to u for this part usually
Javier Morales
Does anyone know if they're processing work search waivers anymore? My industry (event planning) still hasn't fully recovered and I'm wondering if there's any chance of getting extended benefits or a waiver from the 5 work search requirements?
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Paolo Bianchi
•Work search waivers were discontinued after the pandemic emergency period ended. Everyone claiming regular RA benefits in Florida now needs to complete and document 5 work search activities per week - no exceptions. The best option if you're nearing the end of your benefits is to connect with your local CareerSource Florida office. They sometimes know about extended training programs or other assistance that doesn't show up on the regular DEO site.
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Olivia Clark
I've been through the Florida unemployment system multiple times over my career, and here's what I can tell you with certainty: 1. Florida's system is designed to be one of the most restrictive in the nation 2. Regular state benefits max out at 12-19 weeks (currently 12 weeks) 3. The federal extensions that were available during COVID have ALL expired 4. There is no special September 2025 cutoff - your benefits end when your weeks run out 5. Once your weeks are exhausted, you cannot file a new claim unless you've earned sufficient wages in a new base period My advice? Start applying for ANYTHING you can get, even outside your field or below your previous pay. Florida's system is designed to force people to take whatever job they can get as quickly as possible. It's not fair, but it's the reality of our state's approach to unemployment.
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Keisha Thompson
•Thank you for the straightforward advice. You're right - I need to expand my job search beyond just the hotel industry. I've been hoping things would bounce back to pre-2025 levels, but that's clearly not happening fast enough. I'm going to start applying to retail and other customer service positions this week, even though it means a significant pay cut.
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