UPDATE: I finally got through! For anyone else having this problem, here's what worked: 1. Used Microsoft Edge instead of Chrome (thanks for that tip!) 2. Waited until 11:45am when traffic seemed lighter 3. Had all my work search info ready to paste quickly 4. Used incognito mode Claim is finally submitted! What a nightmare though, DEO really needs to fix their website.

Glad you got through @Ally! I was having the same exact issue this morning - kept getting kicked out right at the submission screen. So frustrating when you're depending on that money! I ended up trying around 1pm and it finally worked. Definitely seems like the CONNECT system just can't handle the Monday morning rush. For future reference, I've found that Tuesday or Wednesday mornings are way more reliable for claiming. DEO really needs to upgrade their servers - this happens almost every week!

Congratulations @Adrian Connor on finally getting through! This thread is gold - I've been stuck in adjudication hell for 2.5 weeks myself. Just wanted to add that I tried the early morning call strategy yesterday and it DOES work better. Even though I didn't get transferred to a supervisor, the agent was much more helpful and actually explained what was happening with my claim instead of just saying "wait." She told me my employer hadn't responded to their separation inquiry yet, which explained the delay. I'm calling again at 7:30am tomorrow using the "claims adjudicator" language and Florida Administrative Code reference. Will update if I have success!

This thread has been incredibly helpful! I've been dealing with a similar adjudication issue for about 2 weeks now and getting the runaround from regular DEO agents. @Adrian Connor so glad you finally got through and got your claim approved! For anyone else still struggling, I wanted to share another tip I learned from a friend who works in government customer service - if you get an unhelpful agent, politely end the call and try again. Don't waste time arguing with someone who clearly can't or won't help you. The quality of agents varies dramatically, and sometimes you just need to find the right person who knows how the system works. Also, keep detailed notes of every call - date, time, agent name/ID if they give it, and what they told you. This helps if you need to reference previous conversations and shows you're serious about tracking your case. Going to try the 7:30am call strategy tomorrow using all the great advice from this thread!

Any update? Were you able to get through to the Account Access team?

That's such great news! I'm so glad you got it resolved. This thread is going to be super helpful for others dealing with the same issue. The key seems to be knowing to ask specifically for the Account Access Control team and mentioning that action code - regular customer service just doesn't have the tools to fix these verification system problems. Thanks for following up with the solution!

I went through this exact nightmare last year! The security questions issue is unfortunately becoming really common - I think there's definitely some kind of security vulnerability they're not being transparent about. Here's what finally worked for me: I went to the CareerSource office in Tampa with every piece of ID I could find (driver's license, passport, birth certificate, Social Security card, utility bill, and even my old W2s). The staff there couldn't directly reset my PIN, but they were able to create a priority case in the system and mark it as a potential fraud/identity theft issue. The key thing is to emphasize that this appears to be fraudulent account access - that gets it escalated much faster than just saying you "forgot" your security questions. I got a call back from a DEO supervisor within 3 business days, and they were able to verify my identity over the phone using information only I would know (like specific dates from my work history). I'd definitely recommend trying CareerSource first since it's free, but if you're running out of time for claiming weeks, the Claimyr route seems to work too based on what others are saying here. The important thing is getting to an actual human who can verify you're the real account holder. Good luck - don't give up! This system is broken but there are ways to get through it.

Just wanted to add another success story to give others hope! I had this exact same issue two weeks ago - someone had changed my security questions and email, completely locking me out of my CONNECT account. I was panicking because I had weeks to claim and couldn't get in. I tried the CareerSource route first like some people suggested here. Went to the one in Orlando with my driver's license, birth certificate, Social Security card, and a utility bill. The staff there was really helpful and explained that they're seeing this security breach issue constantly now. They couldn't reset my PIN directly but they filed what they called a "fraud escalation case" and said I should hear back within a week. Sure enough, I got a call from a DEO supervisor 4 days later! She was able to verify my identity using questions about my previous employers and claim dates. The whole phone call took maybe 20 minutes and she reset everything - PIN, security questions, and even helped me set up a new secure email for the account. For anyone dealing with this: definitely emphasize that it appears to be fraudulent account access when you contact them. That seems to get it prioritized much faster. And bring every piece of ID you have - the more documentation the better! The system is definitely broken that this is even happening in the first place, but there are ways to get it fixed if you persist. Don't give up!

BE CAREFUL SHARING YOUR INFORMATION PEOPLE! There are scams targeting unemployment claimants. Always verify you're speaking with actual DEO representatives. The official Florida DEO will never ask for your full social security number over the phone (only last 4 digits), and they will never ask for credit card numbers, gift cards, or payment information. If someone asks for unusual information or requests payment to process your claim, hang up immediately and report it to DEO's fraud department at 1-800-342-9909.

UPDATE: I called the number this morning and did get a callback about an hour later! The rep helped me figure out my adjudication issue was because of a discrepancy with my employment dates. He couldn't fix it fully but did file a request to expedite my review. THANK YOU FOR SHARING THIS NUMBER!!