Not sure if this helps, but I've heard some people have had luck reaching out via Twitter. Apparently some unemployment offices have social media teams that can sometimes escalate issues.

I'm in a similar situation - been waiting 6 months now with no resolution. The advice about contacting your state representative is solid. I also recommend filing a complaint with the Florida Department of Economic Opportunity's customer service portal if you haven't already. Document every interaction you have with them, including case numbers and names of anyone you speak with. Also, try calling the Spanish language line (even if you don't speak Spanish) - sometimes it's less busy and they can transfer you to an English-speaking agent. The wait times are absolutely unacceptable, but don't give up! Keep pushing and trying different approaches.

Just wanted to follow up - I tried accessing the site again after 2pm like Ethan mentioned and it's working now! Finally able to log in and check my claim status. Looks like DEO's server maintenance did the trick. For anyone still having issues, maybe give it another try now. Really appreciate everyone's help and advice in this thread!

Just tried logging in after reading all these comments and I'm STILL getting the request blocked error! This is so frustrating - I see people saying it's working now but I'm still locked out. I've tried everything mentioned here: cleared cache, different browsers, mobile data instead of wifi, and even waited until after 2pm like the DEO Twitter update said. My weekly certification is due tomorrow and I'm really worried I'll miss it. Has anyone else still having problems or found any other solutions that worked?

Glad to see you got it figured out! For anyone else reading this thread with similar issues - always check your Determination Status for each week in question. The CONNECT system applies all these formulas automatically but does a terrible job showing the math. Always report your income accurately, and remember that even small amounts of earnings will reduce your weekly benefit once you cross that 25% threshold.

I went through something similar last year after my appeal win. The key thing to remember is that even though you won your appeal, the partial earnings formula still applies to any weeks where you worked. DEO doesn't "pause" those calculations just because there was an appeal - they process everything based on what you reported for income during those weeks. Since you mentioned working about 12 hours at $9/hr, that puts you right around the threshold where significant reductions kick in. The good news is that this means the system is actually working correctly in your case, even though it's frustrating that they don't explain it clearly upfront. One tip for the future - if you're working part-time while claiming, try to keep your weekly earnings under that 25% threshold ($31.25 in your case) to avoid the dollar-for-dollar reduction. Sometimes it's better to work fewer hours rather than cross into that reduction zone.

Update: I finally got through to DEO this morning (called right at 7:30am and waited 45 mins). The rep told me my pending issue is a 'wage verification' problem because my previous employer reported different quarterly wages than what I claimed. They said this requires adjudication but she marked it for 'expedited review' since it's been pending so long. She said to expect 7-10 more business days. I'm not holding my breath based on everyone's experiences here, but at least I know what the issue is now. Will try the 72-hour supervisory review request too if nothing happens in a week. Thanks for all the advice everyone!

Hey @KingKongZilla - glad you finally got some answers! I went through something similar last year and the wage verification issue took about 3 weeks total once they actually started working on it. The "expedited review" marking does help - it puts you in a slightly faster queue. One thing that helped me was uploading my W-2 and final paystub from that employer to the document section in CONNECT, even though they didn't specifically ask for it. Sometimes the adjudicators can resolve wage discrepancies faster when they have your documentation right there instead of having to request it separately. Also keep an eye on your employer's response in the system - sometimes the wage difference is just a reporting error on their end that gets corrected quickly. Hoping you see movement soon!

One last tip: When you do get through to DEO, specifically ask them to check if your claim has a 'quarterly wage review flag' or if it's in the 'monetary reconsideration queue.' Those are the two most common reasons backdated claims get delayed, and sometimes they won't volunteer this information unless you specifically ask. If either of those are the case, request that they expedite the review since you've already been waiting 3+ weeks.

I went through the exact same situation last year with backdated claims from December to February. Three weeks is definitely frustrating but unfortunately pretty normal for backdated claims, especially when crossing quarters like yours. The good news is that 'PROCESSED' status with no pending determinations usually means you're in the system correctly and it's just working through their backlog. One thing that helped me was keeping detailed records of all my claim weeks and when I submitted them - it made the conversation much smoother when I finally got through to a specialist. Also, don't panic if it takes another week or two. I know bills are stressful but the money will come once it processes, and it'll be retroactive to your original claim date. The 7:30am Monday call strategy that Kara mentioned really does work better than other times. I got through on my second try doing that. Hang in there!