DEO system 'lost' my info after claiming weeks - stuck in processing limbo with no payments
I'm beyond frustrated with Florida DEO right now! I've been claiming my weeks faithfully since April 2025 with everything appearing normal in CONNECT. But here's the crazy part - I haven't received a SINGLE PAYMENT yet! Not regular benefits, not the $500 federal supplement, nothing. I finally managed to speak with someone through the chat feature (which seems to have completely disappeared from the website now). The rep told me the system somehow DELETED most of my registration information that's been on file for over a year! Nothing on my end changed, but somehow DEO's system just dumped my data? The rep helped me re-enter all my information again and said it was being forwarded to another department to be "processed" or "cleared" (whatever that means). When I asked how long this would take, I got the same COVID excuse even though we're well past that. It's been about 2 weeks since that happened and still nothing. My CONNECT dashboard just shows "processing" - exactly like it did before when all my info was missing. There's a generic notice saying to check back tomorrow, but that message never changes. I'm owed around 7 weeks of benefits plus all the $500 supplements! Has anyone else had their information randomly deleted by the system? Is DEO just severely understaffed or are they deliberately holding payments? Any advice on getting this resolved?
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Selena Bautista
same thing happnd to me last month!! my whole work history just disappeared from connect and when i called they said "system error" whatever that means 🙄 took almost 3 weeks after reuploading everything before i got paid. DEO is a complete disaster honestly. keep checking ur connect every morning cuz sometimes it updates at weird times and doesnt send notifications
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Tasia Synder
•Thanks for sharing! At least I know I'm not alone. Did you have to do anything special to get it moving after the 3 weeks or did it just suddenly start working? I'm checking CONNECT obsessively at this point.
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Mohamed Anderson
The DEO system is DESIGNED to make it hard to collect benefits! Trust me, I worked in IT for 20 years and there's NO WAY a system just "loses" data randomly unless it was programmed to do exactly that. They're hoping people just give up rather than fight through all the technical "glitches." The whole thing is CRIMINAL! Florida has the WORST unemployment system in the country BY DESIGN.
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Ellie Perry
•While I understand your frustration, I don't think there's evidence the system is intentionally designed to lose data. The CONNECT system was built in 2013 and has had numerous documented technical issues, especially during high volume periods. The more likely explanation is poorly maintained legacy code and inadequate system updates rather than malicious intent.
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Ellie Perry
This is what DEO calls a "technical adjudication issue" - essentially the system flagged something in your account that needs manual review. When they say your information was "deleted," what likely happened is that there was a database sync error between different parts of the CONNECT system. Here's what you should do: 1. Submit a detailed message through CONNECT's claimant portal explaining the situation (reference the chat conversation date and representative if possible) 2. Call early in the morning (7:30-8:00 AM) when the queue is shortest and specifically request to speak with a claims adjudicator, not just a regular representative 3. Ask for your claim to be escalated to a supervisor for immediate review 4. Request they place an "expedite" flag on your case due to the system error Also, check under the "Determination, Pending Issues and Decision Summary" section of CONNECT - sometimes there are specific issues listed there that the representatives don't mention.
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Tasia Synder
•Thank you so much for this detailed advice! I didn't realize there was a separate "Determination, Pending Issues and Decision Summary" section - I'll check that right away. The problem is I can NEVER get through on the phone no matter what time I call. I've tried early mornings, late afternoons, you name it. Always busy signals or the automatic disconnect after the recording.
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Landon Morgan
Have you tried Claimyr? I was in a similar situation last month - system errors, couldn't get through on the phone for weeks. Then someone on here recommended Claimyr.com and it actually worked! It's a service that basically calls DEO for you and holds your place in line, then calls you when they have an agent on the line. I was skeptical but watched their demo video (https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj) and decided to try it. Got through to a real DEO agent in about 45 minutes who fixed my issue. Just sharing what worked for me because I know how frustrating the busy signals are!
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Tasia Synder
•I've never heard of this service before! I'm desperate at this point so I might give it a try. Did they ask for any sensitive information? And did the agent you reached actually have the authority to fix your issue or did they just tell you to wait?
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Landon Morgan
They just needed my phone number so they could call me back when they got through to DEO. The agent I spoke with was actually really helpful - she could see the system error on her end and fixed it while I was on the phone. My payments started processing the next day. Worth trying since nothing else seems to be working!
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Teresa Boyd
I'm having trouble understanding why your information was deleted... did they tell you if it was a glitch in the system or if they suspected fraud? I'm just wondering because I got a email this morning saying I needed to verify my identity AGAIN even though I did id.me verification twice already!!! Does anyone know if these are related issues?? I'm so confused about what DEO is doing with our accounts!
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Ellie Perry
•These are likely related issues. DEO implemented new security measures in early 2025 that sometimes cause system conflicts with existing accounts. The ID.me verification issue you're experiencing and the OP's data loss could both be symptoms of these security updates. If you've already verified twice, call and specifically ask for the "ID verification department" - they can clear the flag on your account manually.
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Lourdes Fox
just got my benefits after 2 months of dealing with this exact problem! hang in there!!
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Tasia Synder
•2 MONTHS?? Oh my god, I can't wait that long. Did you do anything special to finally get it resolved or did it just suddenly start working?
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Lourdes Fox
nothing special just kept calling and finally got someone helpful who actually knew what they were doing lol. but every case is different i guess
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Bruno Simmons
This happened to my sister last summer too! Her whole file just vanished from the system after she had been claiming for months with no issues. What worked for her was contacting her state representative's office. They have special liaisons who work directly with higher-level DEO staff and can often get things fixed much faster than going through normal channels. Just Google "Florida state representative [your county]" and call their office. Explain that you have a DEO emergency situation and they'll usually have you fill out a consent form so they can inquire on your behalf. My sister had her issue fixed in about a week after trying on her own for a month.
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Tasia Synder
•This is brilliant advice, thank you! I never thought about contacting my state rep. I'll look mine up right now. Did your sister have to provide any specific documentation when she contacted them?
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Bruno Simmons
She had to email them copies of her DEO notices and ID plus fill out a form authorizing them to act on her behalf. But they walked her through exactly what they needed - very straightforward. Good luck!
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Tasia Synder
UPDATE: Thanks for all the advice everyone! I tried both the Claimyr service AND contacted my state rep's office. The Claimyr thing got me through to a DEO agent who confirmed there was a "system flag" on my account, but she couldn't remove it herself. However, 2 days after contacting my state rep's office, I got a call from someone at DEO who said they were reviewing my case as a priority due to the legislative inquiry! My dashboard updated this morning and shows all my payments as "processed" - hopefully hitting my account in the next couple days. I'll update again when I actually see the money. THANK YOU ALL!
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Ellie Perry
•This is great news! The legislative route often works well for these system issues. Make sure to double-check that all your weeks were included in the payment calculation - sometimes they miss weeks during these manual overrides.
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