


Ask the community...
UPDATE: Just wanted to check if you were able to resolve this? Did you end up getting through to someone at DEO or find the extension application?
I ended up using that Claimyr service someone mentioned above to get through to DEO. The agent told me there was a system flag on my account because my previous employer contested my original claim (which was already resolved months ago!). She removed the flag and manually processed my extension application. My status is back to active now with a new benefit balance! What a relief. The agent also mentioned there's a known glitch in CONNECT where old resolved issues can suddenly reappear when transitioning to extended benefits. Apparently it's happening to a lot of people.
So glad you got it resolved! That's exactly the kind of hidden system glitch that makes Florida's unemployment system so frustrating. It's ridiculous that a resolved issue from months ago can suddenly pop back up and block your benefits without any notification. Thanks for sharing the update - this will definitely help others who run into the same problem. The fact that DEO agents are aware this is "happening to a lot of people" but haven't fixed the underlying system issue is pretty telling about their priorities.
Just a heads-up that once they change your effective date, you may need to wait for another determination letter before you can claim weeks using the new date. This typically takes 3-5 business days after the change is processed. If you don't receive a new determination letter within a week after speaking with an agent, call back to check on the status of your request.
That's great news that you finally got through! For anyone else dealing with this issue, I wanted to add that you can also try the DEO's online chat feature during business hours. It's not always available but when it is, you can sometimes get help without waiting on hold. Look for the chat bubble icon on the DEO website. The chat agents can't make changes themselves but they can escalate your case or give you a direct callback number that bypasses the main phone queue.
Wait, there's a chat feature? I had no idea! I spent so much time trying to call when I could have tried chatting instead. Is this something new or has it always been there? I feel like they don't advertise these options very well - would have saved me a lot of frustration if I had known about it earlier!
fyi if anyone else needs this in the future... i found out u can actually print all ur work search info from connect by going to determination&pendingissues tab then theres a link at the bottom for work search history report. gives u everything in 1 pdf
Just wanted to add that I went through something similar a few months ago. Had a wrong date on one of my work search entries and was panicking about my fact finding interview. Turns out they barely even looked at the specific details - they were more interested in seeing that I had consistently been applying to jobs and could show proof of my efforts. I brought screenshots of job applications, emails from employers, and even a handwritten log I kept as backup. The interviewer was actually pretty understanding when I mentioned the date error upfront. The whole thing took maybe 15 minutes and I got approved. My advice: be honest about any mistakes, bring documentation, and don't stress too much about minor errors. They're looking for people who are genuinely trying to find work, not perfect data entry!
This is really reassuring to hear! I've been losing sleep over this phone number mistake but it sounds like they're much more reasonable than I expected. Did you mention the error right at the beginning of the interview or wait for them to ask about it? I'm trying to figure out the best way to bring it up without making it seem like a bigger deal than it is.
UPDATE: I finally got through to DEO!!! The Claimyr service actually worked - took about 35 minutes but I finally spoke to a real person. Turns out my employer had contested my claim saying I was fired for misconduct (absolutely not true - I was laid off with 15 other people). The agent was able to see that no one had contacted me for my side of the story, which is why it was stuck. She's sending it to an adjudicator today and said they should contact me within 48 hours for a fact-finding interview. She also noted the hardship with my utilities about to be shut off. Finally some progress! Will update again when I hear more.
That's great news! Make sure to gather any documentation you have about the layoff - termination letter, emails, texts, anything showing you were part of a larger reduction in force. The fact-finding interview is your chance to present your side. If 15 other people were laid off at the same time, that strongly supports your case. Good luck!
Wow, what great news about finally getting through! I'm so glad the Claimyr service worked for you. Your situation with the employer falsely claiming misconduct is unfortunately super common - they do it to try to avoid paying into the unemployment system. Since you were part of a mass layoff with 15 others, you should have a really strong case. Make sure to document everything for your fact-finding interview - any layoff notices, emails about the downsizing, maybe even contact info for your former coworkers who were also laid off as potential witnesses. The adjudicator will want to hear the full story. Fingers crossed they expedite this given your utility situation! Keep us posted on how the interview goes.
Nalani Liu
I've been claiming on different days for over a year now due to my rotating work schedule, and I can confirm the day you claim doesn't affect DEO's processing timeline. They process all claims the next business day regardless. The key factor is your bank's posting schedule. With Wells Fargo specifically, I've noticed they typically post unemployment deposits on the second business day after DEO processes - so if you claim Wednesday, DEO processes Thursday, and you'll likely see it Saturday or Monday (depending on weekend processing). Some people get lucky with Friday deposits but I wouldn't count on it for bill planning. The system glitches people mention are usually unrelated to claiming day and more about random CONNECT issues. You should be fine for your rent deadline!
0 coins
Anastasia Sokolov
•Thanks for the detailed breakdown Nalani! Your experience with Wells Fargo is super helpful - I was hoping for Friday but you're right that Saturday/Monday is more realistic for planning purposes. Either way works for my rent deadline so I'm not stressed about it anymore. It's reassuring to hear from someone who's been doing rotating claim days for over a year without issues. Definitely puts the glitch stories in perspective - sounds like they're just random CONNECT problems that can happen anytime, not related to which day you claim.
0 coins
Toot-n-Mighty
I've been claiming on Wednesdays for about 6 months now and can share my experience! With Wells Fargo, I typically see deposits on Friday afternoon when I claim Wednesday morning. The key is claiming early in the day - I usually do it around 9 AM and that seems to help with the processing timeline. DEO does process next business day regardless of which day you claim, but I've noticed Wells Fargo posts unemployment deposits faster when they receive the ACH early in their processing window. One tip: if you're cutting it close with bills, you can always call Wells Fargo the day you expect the deposit to see if it's pending in their system. Sometimes it shows up there before it's actually available in your account. Good luck with everything!
0 coins