


Ask the community...
anybody else notice how DEO is quick to process overpayment notices but sooooooo sloooow to process backdates??? funny how that works!!!!
I went through this exact same nightmare last year! My backdate request sat in limbo for 4 months before I finally got it resolved. Here's what ultimately worked for me: 1. Document EVERYTHING - keep records of every call, message, and interaction with DEO including dates and reference numbers 2. File a complaint with the Florida Department of Economic Opportunity's Inspector General at DEO.InspectorGeneral@deo.myflorida.com - they investigate cases where DEO isn't following proper procedures 3. Contact your local Legal Aid office - many have unemployment assistance programs and can advocate for you at no cost 4. If all else fails, file a writ of mandamus in small claims court to force DEO to process your claim (sounds scary but it's actually pretty straightforward) The squeaky wheel gets the grease with DEO unfortunately. You have to make yourself heard through multiple channels. Don't give up - you're entitled to those benefits! Also keep claiming your current weeks while waiting for the backdate so you don't lose any additional benefits.
Wow, this is incredibly comprehensive - thank you so much! I had no idea about the Inspector General complaint option or Legal Aid programs for unemployment issues. I've been keeping detailed records thankfully, but I didn't know about getting reference numbers for everything. The writ of mandamus sounds intimidating but if it comes to that, I'll definitely look into it. I really appreciate you taking the time to lay out all these options. It gives me hope that there are still avenues to pursue beyond just waiting endlessly. I'm definitely going to start with the Inspector General complaint since my request has been pending for over 90 days now.
Update: I tried the phone system this morning and it worked! Took about 15 minutes to go through all the questions, but my weeks are now claimed. Thanks everyone for your help! I've saved all these suggestions for future reference in case I have internet problems again.
That's awesome that you got it working! For anyone else reading this thread, I'd also recommend having your PIN written down somewhere safe before calling. I learned the hard way that if you enter it wrong too many times, they'll lock your account and then you have to wait to speak with an agent to unlock it. The phone system is definitely a lifesaver when the website is acting up though!
That's such an important tip about the PIN! I actually had to reset mine a few months ago after fat-fingering it too many times on my phone's keypad. Definitely write it down somewhere secure beforehand. Also, for anyone with shaky cell service like OP originally had, I found that calling from a landline (if you can find one) tends to be more reliable than cell phones for the automated system.
i had my claim stuck in adjudication for 5 weeks with those same flags. turns out they needed additional proof that i was let go and not fired for cause. had to get a letter from my former boss. call them and ask specifically what theyre waiting for, dont just wait!!
This is excellent advice. 'Ability to work' and 'employment status' flags often require additional documentation beyond what the system initially asks for. Sometimes it's a doctor's note, employer verification, or additional details about your job separation. The system rarely tells you exactly what's missing.
I'm in a similar situation - been waiting 3 weeks on adjudication with "employment status" flags. Reading through these comments has been really helpful, especially learning about the 2024 ID.me settlement (which explains what my coworker was probably talking about). For anyone else dealing with adjudication delays, it sounds like the key takeaway is to call and ask specifically what additional documentation they need rather than just waiting. The system clearly doesn't communicate well about what's actually holding up our claims. @Diego, definitely try calling tomorrow like others suggested. Even if you use a service like Claimyr or call directly, the important thing is getting a human to look at your specific case and tell you exactly what they're waiting for.
Same here! I've been lurking in this community for a while but finally created an account because I'm dealing with the exact same issue - 4 weeks waiting on adjudication with "employment status" and "ability to work" flags. Reading through everyone's experiences has been more helpful than anything I've found on the DEO website. It's frustrating that we all seem to be stuck in the same black hole with no clear communication about what they actually need from us. Definitely going to try calling tomorrow and asking for specifics like everyone suggested. Thanks for all the helpful advice in this thread!
Great news that you got past the address section! For the quarterly earnings, estimates are acceptable - the system will verify with the employer's tax filings later. Just get as close as you can with what you have available (pay stubs, bank deposits, etc.). If there's a discrepancy, they'll address it during the fact-finding process. The important thing is to complete the application.
That's a huge relief! We finished the application using his estimates from what he remembers earning each month. The claim now shows as "Pending - Wage Verification" which I assume means they're checking with his employer? Hopefully it moves forward without more issues! Thank you everyone for your helpful advice - would have been completely lost without you all.
Congratulations on getting your brother's claim submitted! That "Pending - Wage Verification" status is normal and usually takes 5-10 business days for DEO to verify earnings with the employer. Just make sure he continues doing his 5 weekly work searches and keeps detailed records since he'll need to report those once benefits start. Pro tip: Set up text alerts in his CONNECT account if he hasn't already - you'll get notifications about any status changes or if they need additional documentation. And keep checking the account every few days since sometimes they request additional info with short deadlines. Really glad the early morning strategy worked! This thread will be helpful for others dealing with the same frustrating CONNECT issues.
Javier Gomez
Good point! I've been checking my CONNECT inbox but not focusing as much on email. I'll make sure to watch both closely.
0 coins
Chloe Green
I'm going through this exact same situation right now! Been waiting 37 days on a benefit charging adjudication after being laid off from my retail job. Like you, it was completely sudden - they said "restructuring" but I suspect they're fighting my claim to avoid paying their portion of the benefits. The waiting is the worst part. I've been checking CONNECT obsessively and calling DEO with no luck getting through. It's reassuring to see others have eventually gotten resolution, even if it takes forever. I'm documenting everything I can think of - my performance reviews, the exact conversation when they laid me off, witness contact info from coworkers who saw how sudden it was. Really hoping both our cases get resolved soon. This system is brutal for people who legitimately need the help. Thanks for posting about this - it helps to know we're not alone in this mess!
0 coins
Miguel Ramos
•@Chloe Green I m'so sorry you re'dealing with this too! 37 days is awful, especially when you need the income. It really does help to know others are going through the same thing. The restructuring "excuse" sounds so familiar - seems like employers use that when they don t'want to admit it s'just a layoff. You re'smart to document everything! I wish I had thought to get witness contact info from my coworkers right away. That s'really good advice for anyone else reading this. Have you tried any of the suggestions people mentioned here, like that claimyr service @Ravi Kapoor mentioned? I m getting'desperate enough to try anything at this point. Fingers crossed we both get some movement on our cases soon! 🤞
0 coins