DEO direct deposit suddenly changed - my payments going to wrong account! Need urgent contact info

This happened to me in February! You need to immediately report this to DEO's fraud department. Email Reemployment.Fraud@deo.myflorida.com with your claimant ID, last 4 of SSN, and explanation of what happened. Include when you noticed the change and which payments were affected. Also go into CONNECT and update your banking info + change your PIN immediately. Then call your bank to report unauthorized activity on your unemployment account. They might have a fraud specialist who can help track where those payments went.

OMG this is one of my biggest fears!!! Did u have 2-factor authentication set up? I thought they were supposed to send a verification code to ur phone when banking info gets changed??? This is so scary, now I'm paranoid about checking my account. Hope u get ur money back!!!!

I work with DEO issues regularly, and unfortunately, this type of fraud has increased over the past year. Here's what you need to do immediately: 1. File a police report with your local department for identity theft 2. Contact DEO fraud department at Reemployment.Fraud@deo.myflorida.com (as mentioned above) 3. Also send a detailed report to DEO.Feedback@deo.myflorida.com as a backup 4. Change your CONNECT PIN and password 5. Check your credit reports for any other suspicious activity DEO will typically freeze your account during investigation, so be prepared for that. Recovery of funds can take 30-45 days in most cases I've seen. Document everything meticulously, including screenshots of the unauthorized bank account info if you can still see it.

U guys realize the DEO does this stuff on purpose sometimes, right? They're looking for ANY reason to not pay people. Ive heard so many stories about "banking errors" where the money just disappears. Not saying someone didnt hack ur account but wouldnt surprise me if this was another DEO trick to save $$. The whole system is corrupt.

after i had trouble reaching anyone at deo about my identity verification issue i used this service called Claimyr (claimyr.com) and it actually got me through to a live agent in like 20 mins! they have a video showing how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj you might want to try that since this is obviously something you need to talk to a real person about asap. email is good but for something like changed banking info you probably want to talk to someone directly

this happened to my sister. make sure u change ur email password too cuz thats probably how they got in. they wait for the payment notification email then go change ur banking info

Update to my previous advice: After you've contacted the fraud department, I also recommend calling the direct line for the DEO Benefit Payment Control Unit at 850-245-7402. This is the specialized department that handles payment issues and they can sometimes expedite the investigation process. Be prepared with your claimant ID, the dates of the compromised payments, and the last four digits of both your actual account and the fraudulent account (if you can see it).

@Original Poster - yes they did help with my issue! took about a week for everything to get fixed but at least i was able to talk to someone who could see my account and confirm they were working on it. worth a try considering how serious your situation is

I found the 2-factor setup! Go to the CONNECT homepage after login, click on "View and Maintain Account Information" under the Main Menu, then scroll down to security settings and there's an option to verify your phone number for authentication.

To answer your earlier question - it took DEO about 3 weeks to fully investigate my case, and I did get my money back eventually. They issued a paper check instead of direct deposit for security reasons. The key was following up persistently (but politely) every 4-5 days. Document every call/email with date, time, and who you spoke with. Hope this helps!