DEO locked account after new email/password login requirement - can't access final payment

I had the exact same issue last week! The new email verification system is a complete disaster. I finally got through to someone by calling 1-833-FL-APPLY (1-833-352-7759) at exactly 7:30 AM when they open. Still had to wait 45 minutes, but they were able to unlink the accounts and reset both of them. You'll need your claimant ID number, the last 4 of your SSN, and your PIN ready when they answer. Good luck!

omg i got locked out for 3 weeks bcuz of this!!! tried calling that number like 100 times and never got thru. ended up using this service called claimyr.com that got me connected to a deo agent in like 20 min. cost a little $ but after wasting hours trying to call myself it was worth it. they have a demo video if ur unsure how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj saved me so much stress

The DEO is implementing a new security protocol that requires all claimants to create unique email logins separate from the PIN system. It's causing widespread account issues, especially when multiple users access CONNECT from the same IP address. Your accounts got cross-linked in their database. For immediate assistance: 1. Email FIRRE.Documents@deo.myflorida.com with subject line "URGENT: ACCOUNT CROSS-LINKAGE" 2. Include both claimant IDs, last 4 of SSNs, and request account separation 3. You'll receive auto-response, but they typically resolve these within 48-72 hours In the meantime, try calling the alternative customer service line: 1-833-FL-APPLY and select option 5, then 2, then 1. Sometimes this routing avoids the main queue.

I work at CareerSource and we're seeing this issue constantly since the new login requirement rolled out. Unfortunately the 'mixed accounts' problem is a backend database issue that requires supervisor intervention at DEO. Phone agents can't always fix it. Your best option is visiting a physical CareerSource office where staff can submit an urgent ticket directly through our internal system. Bring ID for both of you, your claimant IDs if possible, and be prepared to create new unique email addresses (not shared or previously used with DEO) that you'll use going forward. The emergency escalation process takes 2-3 business days but is more reliable than calling repeatedly.

THE DEO IS DOING THIS ON PURPOSE TO DENY PEOPLE THEIR FINAL PAYMENTS!!!! I know THREE people who all suddenly got locked out right before their last payment. This is NOT a coincidence!!! They're hoping people will give up trying rather than fighting through their broken system. CALL YOUR STATE REPRESENTATIVE - that's the ONLY thing that worked for me after 3 weeks of this nonsense!!

Hi there, I had this exact issue resolved last week! The key is to access the account recovery system from a completely different device and network than you typically use. The DEO system is flagging shared IP addresses as potential fraud. Try these steps: 1. Use a different device (like a phone instead of computer) 2. Use cellular data instead of your home WiFi 3. Access the CONNECT system through the main DEO website, not any bookmarked links 4. When prompted for the email, create brand new email addresses for both of you 5. On the security questions page, use UPPERCASE for all answers even if you originally entered them in lowercase This worked for me and two other people in my apartment building who had the same issue. The system is incredibly sensitive right now due to all the fraud they encountered.

did u try turning off ur computer and turning it back on? lol sometimes the simple fixes work best

Just checking back - were you able to get this resolved? I'm still dealing with DEO account issues and wondering if you found a solution that worked.

I'm dealing with a very similar situation right now! My account got locked after the new email requirement and I've been trying to get through to someone for days. This is so stressful when you're counting on that final payment. Thank you to everyone who shared their experiences and solutions - it's really helpful to know I'm not alone in this. Going to try the CareerSource office visit approach first since that seems most reliable, and if that doesn't work I'll look into the Claimyr service. Has anyone had success with the tier 2 support transfer that Isabella mentioned? Wondering if I should specifically ask for that when I do get through to someone.