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Just checking back - were you able to get this resolved? I'm still dealing with DEO account issues and wondering if you found a solution that worked.
Yes! Finally got it fixed yesterday. Ended up using Claimyr to reach an agent (worth every penny) and they were able to unlink our accounts. The agent explained they're seeing hundreds of these cases daily. For anyone else with this issue - they need to do what they call an "identity separation" in their system which can only be done by tier 2 support staff. Make sure you ask to be transferred to that department specifically!
I'm dealing with a very similar situation right now! My account got locked after the new email requirement and I've been trying to get through to someone for days. This is so stressful when you're counting on that final payment. Thank you to everyone who shared their experiences and solutions - it's really helpful to know I'm not alone in this. Going to try the CareerSource office visit approach first since that seems most reliable, and if that doesn't work I'll look into the Claimyr service. Has anyone had success with the tier 2 support transfer that Isabella mentioned? Wondering if I should specifically ask for that when I do get through to someone.
UPDATE: I wanted to share what ended up working for me in case others are still struggling. I took the advice about going to CareerSource and it was PERFECT. I went to the office in Broward County, showed my ID, and they were able to print my 1099-G in less than 15 minutes. The staff person there said they've been helping hundreds of people with this same issue. She also mentioned they can help with other DEO-related problems too. Definitely try this route if you're still trying to get your tax documents!
thank you SO MUCH for updating us!!! im gonna try my local careersource tomorrow!!!
I'm dealing with this exact same issue right now! My 2021 CONNECT account also seems to have vanished into thin air. I've been trying for weeks to get my 1099-G and it's been incredibly frustrating. Reading through all these responses is really helpful - I had no idea CareerSource could help with this! I'm definitely going to try that option first since it seems like the fastest solution. It's ridiculous that the DEO makes it so difficult to access our own tax records. Thanks everyone for sharing your experiences and solutions!
Have you received a hearing date yet? If not, you still have time to submit additional evidence. I recommend sending a more detailed letter from your doctor using the Appeals Document Upload feature in CONNECT. The letter should specifically state: 1) Your condition was directly worsened by specific workplace conditions, 2) Immediate cessation of work was medically necessary, and 3) Why reasonable accommodations would not have been sufficient. Include medical records showing your condition worsened while employed there. This approach has helped several clients I've worked with, and occasionally results in a favorable decision without a hearing, though that's uncommon.
I'm dealing with a very similar situation right now - had to quit my retail job due to panic attacks that were triggered by the crowded, high-stress environment. My psychiatrist told me the workplace was exacerbating my anxiety disorder and I needed to leave immediately for my mental health. Of course, DEO denied me for the same "failed to make reasonable efforts" reasoning. Reading through these comments is really helpful - it sounds like the hearing process isn't as intimidating as I thought it would be. @Isabella Oliveira, I'd definitely recommend getting that more detailed letter from your neurologist like others have suggested. The fact that your doctor specifically told you to leave immediately seems to be a key factor in winning these cases. Good luck with your appeal!
@profile4 I called right when they opened at 7:30am and still waited on hold for 1.5 hours. I think Monday mornings are slightly better than other times. Just had to keep redialing when it disconnected me (about 8 times).
I'm dealing with something similar! Got a random $685 deposit yesterday with no explanation in CONNECT. My regular claim schedule got all mixed up after that system update in May too. Reading through everyone's experiences here makes me feel so much better - I was worried I'd have to pay it back later! It sounds like they're definitely catching up on backpay and waiting weeks from the system glitch. I'm going to start taking weekly screenshots of my payment history like some of you suggested. Has anyone figured out if there's a way to see which specific weeks these mystery payments are for in CONNECT?
Olivia Clark
Just wanted to follow up - were you able to get through using any of these methods? I'm curious which one worked for you.
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Yara Assad
•YES! Success! The CareerSource office was the winner. I called them this morning, explained my situation, and they were able to see that there was an issue with my wage transcript from my previous employer in Tennessee. The CareerSource rep called someone at DEO directly and got it resolved! My status changed from pending to eligible this afternoon. I'm so relieved and grateful for everyone's suggestions here!
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Giovanni Rossi
That's fantastic news! I'm so happy the CareerSource route worked for you. It's amazing how they were able to identify the specific issue with your Tennessee wage transcript and get it resolved so quickly. This is exactly the kind of success story that gives hope to others struggling with the same system. Thanks for following up to let everyone know what worked - I'm sure future people finding this thread will really appreciate knowing that CareerSource can be the key to breaking through DEO's phone wall!
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