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UPDATE: I finally got through to DEO this morning! Had to call 14 times before I wasn't disconnected. The representative confirmed there was a system glitch that affected my account and several others. She said the missing weeks should reappear within 48-72 hours and gave me a confirmation number this time. She also added a note that I'm eligible for those weeks when they do appear. Fingers crossed this actually works! Thanks everyone for your advice - especially about asking for the Tier 2 rep and getting confirmation numbers.
That's fantastic news! 🎉 Really hoping those weeks show up for you in the next few days. Your experience is going to be super helpful for others dealing with this same issue. The fact that you had to call 14 times just to get through is absolutely ridiculous though - DEO really needs to fix their phone system along with all these technical glitches. Keep us posted on whether the weeks actually appear!
To summarize what everyone has said: 1. The best document is the "Determination, Monetary and Issue Summary" from your CONNECT account 2. Make sure it shows your name, claim ID, and weekly benefit amount 3. For a mid-certification review, they typically want to see 4 weeks of payment history 4. You can print this directly from CONNECT or save as PDF 5. If you absolutely need an official letter, you'll need to contact DEO directly One more thing: take a screenshot of your submission confirmation when you upload these documents to DCF's portal. I've seen cases where they claim they never received documentation that was definitely submitted. Having that confirmation can save you a lot of hassle if there's any dispute later.
I went through this same situation a few months ago and it was so stressful! What worked for me was logging into CONNECT and going to the "Claim Summary" section where you can see your payment history. I printed out the last 4-6 weeks of payments which showed the dates and amounts. DCF accepted it without any issues. One tip: make sure whatever you print shows your full name and SSN (or at least partial SSN) because they need to verify it's actually your account. Also, if you're getting partial weeks or have any deductions, those will show up on the payment history which is important for them to see your actual "weekly gross income" vs your benefit amount. Don't panic - you still have 11 days which is plenty of time to get this sorted out! The CONNECT system can be slow sometimes but the documents you need are definitely in there.
Guys, I know it's tough, but remember the people working at the unemployment office are probably overwhelmed too. Let's try to be patient and kind when we do get through to someone.
Nice try, unemployment office worker! 😜 jk jk, you're right tho
I'm dealing with the exact same issue - filed around the same time and still nothing! One thing that helped me was creating a detailed log of every interaction (calls, emails, online submissions) with dates and reference numbers. Also, try reaching out through multiple channels at once - online portal, phone, AND email. Sometimes one method gets through faster than others. Don't give up, Jacob! The squeaky wheel gets the grease. 💪
Just wanted to follow up - did you manage to find the right section to claim the final weeks? The deadline would be approaching soon if these are truly the last weeks of eligibility.
Yes! Finally figured it out last night. Had to click on 'My Benefits' then scroll all the way down (like someone mentioned) to find the 'Request Benefit Payment' button. It was definitely hidden compared to the old system! We got both weeks submitted and even got confirmation numbers, so I think we're good. Thanks everyone for your help with this!
I'm dealing with the exact same issue! Just tried to help my neighbor navigate this new system yesterday and we were both completely lost. The whole layout is so different from what we're used to. It's frustrating that they didn't send out clearer notifications about such a major change - I only found out about it when I couldn't find anything on the site! Thanks to everyone who explained where to find the 'Request Benefit Payment' section. It's really helpful to know it's under 'My Benefits' and you have to scroll down. Why do they always make these systems more complicated instead of easier?
Carlos Mendoza
Update for everyone following this thread: I just checked the DEO website and they've added a FAQ about the $1200 supplement. Official cutoff date was July 15th, and all qualifying payments should be issued by August 10th. If you claimed weeks that included days before July 15th and don't see the supplement by August 10th, you need to contact them directly.
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Tyrone Johnson
•Thank you for checking! This gives me a timeline to work with. I'll wait until after I claim on the 30th, and if I don't see the supplement by August 10th, I'll follow up with DEO.
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Sarah Jones
Just wanted to share my experience since I was in a similar situation last week. I was also claiming weeks that were 2 weeks behind and wasn't sure about the $1200 supplement. I claimed on July 23rd for weeks ending July 6th and July 13th, and I did receive the full $1200 supplement about 3 days after my regular unemployment payment hit my account. So if your claim on July 30th includes any weeks from before July 15th, you should definitely get at least a partial payment. The key thing is that it's based on the actual week dates you're claiming, not when you submit the claim. Hope this helps with your budgeting!
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