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@OP - just checking back. Were you able to get this resolved? I'm curious if it was the same issue I had with the remaining balance being less than the weekly amount.
Yes! You were exactly right. I used Claimyr yesterday morning and got connected to a DEO agent in about 10 minutes. She confirmed my remaining balance was $248 but my weekly benefit amount is $275, so the system wouldn't let me claim it. She had to do some kind of manual override, and the week appeared in my account about an hour later. I was able to claim it right away. Thank you so much for your help - I would have never figured this out on my own!
Glad to hear you got it resolved! This is such a common issue that more people need to know about. The fact that the system won't let you claim a partial final week when your balance is less than your full weekly amount is really frustrating - especially since you're entitled to that money. Thanks for sharing the solution about Claimyr too. I've been struggling with DEO phone lines for other issues and might give that service a try. It's crazy that we have to use third-party services just to reach our own state unemployment office, but if it works, it works!
Just a heads-up for everyone: I've been claiming benefits for several months now, and in my experience, the CONNECT system does occasionally have maintenance or slowdowns around holidays. Even though there's no official extension, I would recommend completing your work search reports at least 48 hours before your deadline if it falls on July 4th. This gives you buffer time in case of any technical issues. Also, take screenshots of your submission confirmation page as proof just in case questions come up later. Better to be prepared than have to deal with appeals!
I'm new to the unemployment system and this is really helpful information. I have a July 4th deadline too and was panicking about the holiday timing. Based on what everyone's saying, it sounds like I need to get my work search activities submitted by July 3rd at the latest. Quick question though - when you submit early, does it still count for the correct claim week? I don't want to accidentally mess up my reporting period by submitting too early. Also, does anyone know if the CONNECT system sends confirmation emails when you successfully submit?
Welcome to the system! Yes, submitting early still counts for the correct claim week - the system tracks which reporting period you're in based on your claim schedule. As long as you submit before your deadline (July 4th in your case), you're good. And yes, CONNECT does send confirmation emails when you successfully submit your work search activities - make sure to save those emails! The system will show your submission status as "submitted" or "completed" on your dashboard too. Since you're new, just remember you need 5 work search contacts per week and they have to be legitimate job search activities. Good luck!
Did you check if you have any "Return to Work" issues? Sometimes DEO thinks you've been offered work and declined it, even if that's not true. It shows up under the "Determinations" tab as "RTW" and can put all payments on hold.
I'm dealing with the exact same issue right now! Applied in February, approved in April, and it's now been 6 weeks with every payment showing "On Hold" status. Like you, I've tried everything - called constantly, sent messages through CONNECT, even drove to a local DEO office only to be told they can't help with claims processing. One thing I discovered that might help: if you go to the "Monetary Determination" section in CONNECT, sometimes there are hidden issues that don't show up elsewhere. Also, I noticed that some people who were approved around the same time as us are having identical problems - makes me wonder if there's a systemic issue with claims processed in March/April. I'm planning to try the state senator route based on the advice here. This whole situation is beyond frustrating, especially when you're already dealing with job loss stress. Hang in there - it sounds like persistence eventually pays off (literally) for most people.
For future reference, if you're having trouble with the website, sometimes checking your claim status through the mobile version works better. Go to connect.myflorida.com on your phone (not the app, just the website) and it sometimes bypasses whatever is causing the desktop version to crash.
This is exactly why I always try to access CONNECT either super early (around 5-6 AM) or late at night after 9 PM. The system gets completely overwhelmed during business hours when everyone is trying to check their claims at the same time. I've found that if you can adjust your schedule to avoid peak times, you'll have much better luck getting in and staying logged in. Also, keep a backup plan - I always have the DEO phone number saved just in case the website completely crashes when I need to handle something urgent.
CyberSiren
did u get ur payment yet? i had somethin similar happen last month
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Ava Thompson
•Yes! The money finally showed up in my account this morning - both weeks paid at once. Such a relief! Thanks for checking in.
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Anastasia Smirnova
This is exactly why I always tell people to document everything when dealing with DEO! Screenshots of your CONNECT account showing "processed" status, records of when you called, what agents told you - everything. The system is so unreliable that having proof of what happened can be crucial if you need to escalate later. I'm glad you got it resolved quickly once you reached an agent, but it's ridiculous that invisible holds like this are even possible. DEO really needs to fix their transparency issues - people shouldn't have to guess what's wrong with their claims when they're depending on these payments to survive.
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